Every review we hold for the Surrey office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur contact at Bridges was Matt…
Our contact at Bridges was Matt Parsons, who dealt with us in a very professional manner, prior, during and after our viewing of our 18th viewing (not all with Bridges). Matt was very empathetic to our situation, having not been successful in a volume number of viewings prior. He responded effectively and efficiently to all our questions and queries, and gave us great support after. He's a very well mannered conscientious individual, and as I have said, professional at all times. We wish him continued success, in his chosen occupation, he is a credit to his profession, thank you Matt from all of us.
Paul · 4 August 2026
★★★★★ 5/5
TrustpilotOur experience with Bridges Ash Vale
Our experience with Bridges Ash Vale - Dan, Ben & Alice were very helpful throughout the whole process from the initial appointment, to viewings and to the final offer. An initial offer which was accepted fell through, but the team worked to get more viewings through the door and subsequently secured us another buyer. Service was very good, we were kept in the loop with the condition of the market etc, and always given advice on the best solutions to securing the sale, especially from Dan! Thank you very much.
S · 30 July 2026
★★★★★ 5/5
TrustpilotJust had an offer accepted on a…
Just had an offer accepted on a property with Shaun at the Ash Vale branch, As a first time buyer i have done plenty of research and only ever read how stressful the process is, Dealing with Shaun has been completely stress free! he has found me the perfect property, given me some amazing advice and has just been an absolute pleasure to deal with, answering my phone calls and responding to my partners emails at any hour of the day, Shaun is most certainly someone who gives estate agents a good name. Could not recommend Bridges Ash Vale and Shaun enough!
Rebecca · 24 July 2026
★★★★★ 5/5
GoogleFrom start to finish, Sam Burrows was absolutely brilliant. Her professionalism, dedication, and genuine care made the entire process smooth and stress-free. Sam was always one step ahead, keeping us informed, answering every question with clarity, and going above and beyond to ensure everything ran like clockwork.
What really stood out was Sam’s ability to balance efficiency with empathy, she understood the emotional side of renting/letting and made us feel supported every step of the way. Her local knowledge,
attention to detail, and proactive communication were second to none.
If you're looking for someone who truly puts clients first and delivers exceptional service, Sam Burrows is your go-to. Bridges Estate Agents are lucky to have her, and so were we
Ojus · 16 October 2025
Agent replied · 16 April 2026
Thank you so much, Ojus, for your generous feedback. We’re thrilled to hear how much Sam’s professionalism, care, and local knowledge supported you throughout the process. She always goes above and beyond for her clients, and it’s wonderful to see that recognised. We’re delighted the experience felt smooth and stress-free for you, and we’ll be sure to share your kind words with Sam and the team.
Emma from Bridges
★★★★★ 5/5
TrustpilotDan Jordan and the Ash Vale team
Dan heads up a super team at Ash Vale and was very proactive and consistent with his advice . I was so pleased that we chose Bridges and particularly Dan to guide us through the sale process and where necessary to recommend other relevant professionals along the way. His friendly and approachable manner ensured that he was a pleasure to contact at any stage and I would highly recommend him and his team .
Sylvia · 28 July 2026
★★★★★ 5/5
TrustpilotGreat service
Thanks to Hayley, Petra and the team at Bridges for helping us with our house move. Hayley was exceptional throughout the entire process. Her communication was always clear, prompt, and helpful, and she kept us updated at every stage. Hayley was highly efficient and proactive, making everything run smoothly and taking the stress out of what can often be a complicated process.
Laura · 30 July 2026
★★★★★ 5/5
TrustpilotProfessional service that feels personal
Having used Bridges for letting, and subsequent sale of my property, I would recommend them to anyone. For lettings, they always find a suitable tenant, and the sales side go above and beyond. Having just completed a very awkward sale, I have to say a massive thank you to Matt Bozier and Melanie Williams in particular, without their knowledge and hard work, a difficult sale would have become an impossible one. And there's always someone to speak to if you need them.. A rarity these days! Great work! 👏 👏.
Ian · 20 March 2026
★★★★★ 1/5
GoogleI hate to leave such a negative review but I cannot recommend steering clear of this team strongly enough. Whatever you do - do not sign a 20 week contract! It is unnecessary and unreasonable.
We were on the receiving end of of deception, dishonesty and poor service early on in our contract. The senior members of their team admitted it, apologised for it but refused to break contract, even though they were clearly in breach. They knew that they had us between a rock and a hard place - their complaints procedure stated that it could take as long as our remaining contract. We had no option but to ride it out with another one of their branches, with no luck selling our extremely desirable home.
The worst part about this was that they knew that we were on a tight timescale to move in time to apply for school places in our new area. To not make that deadline would have a serious impact on our family. They did not care and would not release us from contract.
When our time finally ran down, we moved to another agent and, thankfully, sold within a fortnight.
These may seem like the big agent in the area, but you don't need them. They are dishonest and inhuman. There is plenty of choice - don't even consider them.
[EDIT] In response to your reply, I'm sure you can find me on your system, as my complaint went right from the branch to the central team. I suspect this is just an attempt to make my grievance look less genuine, which continues to highlight the systemic dishonesty within your business.
Peter · 27 March 2025
Agent replied · 19 May 2025
Dear Mr Rees,
Thank you for bringing this to our attention. We are known for our enthusiasm, customer focus and our experienced team so your comments came as a surprise to us.
Unfortunately I am struggling to locate your details to discuss your experience with you. Would you mind reaching out to me at eratcliffe@bridges.co.uk with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Thank you so much, and I look forward to hearing from you!
Emma
★★★★★ 5/5
TrustpilotSteve was extremely personable
Steve was extremely personable, supportive and understanding of the set of needs we faced in both selling one property and purchasing another. He was always quick to respond to questions and went above and beyond to help us. I cannot recommend Bridges highly enough, they are definitely a company I would use in the future.
Michelle · 10 August 2026
★★★★★ 2/5
TrustpilotA fairly poor experience
We had a fairly poor experience with Bridges, Camberley. After signing up with Bridges with one asking price, we were very quickly (within 3 weeks) pressured to lower our asking price. There were a couple of times where we had a viewing and we came back to find a door still unlocked.
Jo · 27 August 2026
★★★★★ 5/5
TrustpilotWe would like to thank Jasmine and the…
We would like to thank Jasmine and the team at Bridges Estate Agents Farnborough for all their help and hard work in selling our property and getting our desired property in North Wales. We started in January and finished in July. The journey made easier by Jasmine's input, along with the rest of the team.
Steve · 5 August 2026
★★★★★ 5/5
TrustpilotWe recently worked with Matt in renting…
We recently worked with Matt in renting an apartment in Ash Vale and he was very helpful. He made it possible for us to view the property virtually because we live far away and he provided the right guidance throughout the process. Thank you Matt for your help.
Omolola · 19 August 2026
★★★★★ 5/5
TrustpilotThank you Matt
Matt went above and beyond mine and my wife’s expectations when helping us find a home. We are first time renters and were finding it hard to land a property. Matt continued working behind the scenes linking us with rental properties till we finally secured one.
Aaron · 19 August 2026
★★★★★ 5/5
TrustpilotElla from Bridges Basingstoke is amazing
Ella from Bridges Basingstoke is amazing. I do communicate with few estate agents but out of all she always the most efficient. She replies very quick to my emails or enquiries and is always on the ball with everything. A big thank you Ella, Bridges should be really proud to have you.
Stefan · 6 July 2026
★★★★★ 4/5
TrustpilotWe have recently sold our house with…
We have recently sold our house with Bridges and wanted to give 5 stars to Matt Bozier who has been incredible in helping to progress our sale and purchase and move the chain to completion. He has been honest, reliable and incredibly hard working and we would definitely work with him again. He is an asset to bridges and hugely improved our experience of working with them. He has genuinely gone above and beyond in supporting us and really does deserve a lot of recognition for how hard he has worked over the past 10 months. We do believe that our chain would likely have fallen through on several occasions had Matt not worked so tirelessly across the chain to keep things progressing. Thank you Matt!
Leah · 11 November 2025
★★★★★ 5/5
GoogleVery professional and have been a wonderful help. Galia and Louis were so helpful throughout the process and kept us informed of every stage. We would highly recommend bridges estate agents in frimley
Lisa · 16 February 2026
Agent replied · 16 April 2026
Hi Lisa, thank you for your lovely review. I’m delighted Galiye and Louis kept you informed at every stage and provided such helpful support throughout the process. Your recommendation of the Frimley team means a lot to us.
Warm regards,
Emma from Bridges
★★★★★ 5/5
TrustpilotBen Granville is Top Man at Bridges
Ben Granville is Top Man at Bridges, Ash Vale. He brings the village to life with his effervescence! He has a winning personality, his kindness to us and his endeavour to ensure a good sale was of paramount importance to him. He has a way of making people feel valued and relaxed in his presence. We had some challenging times yet Ben was always available to actively listen and helped to remedy situations for us with his amazing communication skills. His professionalism and polished appearance give the client a secure feeling in the knowledge that this gentleman has the client’s best interest at heart.
P · 27 September 2025
★★★★★ 1/5
TrustpilotPlease be cautious with bridges!!
Please be cautious with bridges ! We progressed a purchase through Bridges and later discovered discrepancies in the marketed measurements/floorplan. After raising concerns, particulars were amended, but responsibility was denied and no compensation offered despite wasted costs and time. Disappointed with both accuracy of information and complaint handling. Matter has been referred to The Property Ombudsman.
Indu · 16 April 2026
★★★★★ 1/5
TrustpilotSCAMMERS STAY AWAY
Would not give even 1 star but forced to give one star. These guys are so pathetic that one can’t imagine. I rented through them for 2 year but when I get any problem or something, they simply told me to contact landlord directly as they are not managing the property. Later the the end of tenancy, they were not telling me who has got my deposit. They alway told me over the phone that landlord has deposit. When I emailed them for official record, then they replied that they have the deposit. Also they kept asking landlord to increase the rent even when he did not wanted to. In addition, at the end of tenancy, they came for the deductions for wall paint which is fair but when I started renting, first 2 days was without electricity and only thing they did back then was to say to contact landlord. When it’s about taking money, they are at front and when it’s about fixing the stuff or information, they simply says to go to landlords. Last but not least, I had emails telling them with landlord ccd in that please put notice period to 1 month which landlord agreed on email but sent me the extension without notice period. I had all email to prove that it was agreed that notice period was 4 weeks but they was so unprofessional tone to say that I signed the contract no matter what emails said. Landlord was good he was fine with notice as he agreed and aware but these bridges guys were just forcing me not to leave. Pathetic pathetic and Parhetic! STAY AWAY FROM THEM AS A USER THATS ALL I CAN SAY.
Ismail · 21 July 2024
Agent replied · 24 August 2024
Dear Mr Butt, Thank you for sharing your feedback. We genuinely value all comments as they help us improve our services. We regret to hear that your experience did not meet your expectations, and we would like to address your concerns.Firstly, we have tried to reach out to you to explain the lettings process and to clarify the nature of our involvement with the property you rented. As outlined at the beginning of your tenancy, the property was not fully managed by Bridges. Instead, it was a tenant-find and rent collect property, which means our role was to find a suitable tenant for our client and collect your rent. The management of the tenancy, including maintenance and day-to-day issues, was handled directly by the landlord.Regarding your concerns about the deposit handling and communication, we want to assure you that we provided all necessary paperwork at the start of your tenancy. This documentation included details on where your deposit was held and outlined the process for its return. We strive to ensure transparency and clear communication with all our tenants from the outset, we understand that the type of tenancy can be confusing to tenants who do not understand the rental process fully, which is why our team have tried to reach out to explain, while frustrating for you they were out of our control.We would love the opportunity to show you what our fully managed service is like. If you are in a position of looking for a new rental in the future, please reach out and enquire about our fully managed properties that we have available.Kind regards,Bridges.
★★★★★ 4/5
TrustpilotVery Happy with Service
We recently sold a property through Bridges of Hook, Hampshire. Although their fees were higher than some other agents, we chose them because they were enthusiastic and seemed to be on the ball. This proved to be the case as the property went under offer soon after listing. Our main contact was with the manager, Rob, who went above and beyond in keeping us informed of progress, visiting the property when we were unable to do so etc. Would happily recommend
Andrew · 16 August 2026
★★★★★ 5/5
GoogleWe recently bought a property through Bridges in Frimley, and the team were friendly, helpful, and great to work with. Special thanks to Louis, Luke, and Zoe for all their support.
Eva · 16 December 2025
Agent replied · 16 April 2026
Hi Eva, thank you for your lovely feedback. I’m delighted the Frimley team were friendly and helpful throughout your purchase, and that Louis, Luke and Zoe supported you so well.
Warm regards,
Emma from Bridges
★★★★★ 5/5
TrustpilotMy experience with Bridges agents
My experience with Bridges agents, at the Ash Vale branch was made great by Hayley Levy. I wouldn’t have been able to make my new home purchase possible without all her amazing work. I don’t think it would have got over the line without the excellent service. I was called and kept up to date every day and will always be grateful. It’s taken a while to get straight and take the time to write my review, that’s 100% deserved. Thank you to Hayley.
Nicola · 23 May 2025
★★★★★ 5/5
TrustpilotThe Amazing Hayley
The sole reason I would you bridges again is Hayley, the Sales Progressor. She sang from the same hymn sheet as me and was completely on board and ready for action whenever I needed her, often already actioning what I needed before I had spoken to her! We had an incredibly fast sale and that was all down to her. Thanks so much Hayley, you made what is often a horrendous experience, fast and easy as well as adding humour in along the way!
Ramborach · 22 May 2025
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend. Steve, Ben & Hayley were fantastic. Hayley you are awesome, thank you for chasing the chain for us and keeping everything moving, you’re a legend. Everything from start to finish amazing. Also love the scruples unlike some estate agents I could mention. We would definitely use Bridges again. Huge thank you 😊
Paula · 19 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
