Bridges Estate Agents Surrey reviews

★★★★★ 1/5

Trustpilot

Booked two viewings never turned up for…

Booked two viewings never turned up for either on time or actually show the property one of the times didn't even have the keys. Rude don't care avoid.... And the 4.9 Google reviews they proudly have all over their office is false marketing and out of date

Ian · 17 July 2026

★★★★★ 5/5

Trustpilot

Buying our first home

Buying our first home with not a lot of knowledge on how the process worked. Once Dan got involved, his communication between us made us feel so much better about situations along the way. He explained everything and always got back to us when we needed the reassurance on the upwards chain complications( nothing to do with Bridges). I am not sure this sale would have went through without him.

Morgan · 7 September 2026

★★★★★ 5/5

Trustpilot

Wish we'd used them first

After using 2 other estate agents, Bridges (Hook) managed to book more appointments within the first 10 days than the previous agents put together! The sale process has been long but Kathy has been invaluable to the whole process, chasing and keeping us updated - she was on the journey with us. I would recommend Bridges to anyone else looking to sell.

MRS · 24 October 2025

★★★★★ 5/5

Trustpilot

Over and above

As first time buyers we are very greatful to the team in Ash vale especially Hayley she helped guide us through the process with ease, we were keen beat the stanp duty and Hayley made that happen, her guidance support and advise guided us through. Even when she was off for a few days she told us what we needed to do and checked in. We can't thank her enough of what she did for us.

Emma · 29 May 2025

★★★★★ 5/5

Google

Overall our experience with bridges has been pretty satisfying and positive, the team at Frimley have been very helpful and supportive, from the initial visit from James to Galiye who mainly dealt with us day to day Galiye at every turn kept us informed of progress and responded within a timely manner of any queries we had I would highly recommend bridges to anyone

Richard · 16 February 2026

★★★★★ 1/5

Trustpilot

Unprofessional and incompetent

My tenancy with Bridges letting agents of Farnborough is finally coming to and end and I couldn’t be happier. Problem after problem since the day we moved in. Grossly unprofessional and never willing to hold their hands up when in the wrong, they would rather try and accuse their tenants of lying.One of the agents had arranged a viewing today from 1.00 - 2.00, my wife and I with our daughter made sure we left ample time for the viewings to finish so we pulled up to the house at 2.20 and the agent was still present with the people viewing the property so we couldn’t pull up our drive which meant we had to go and waste another 15 minutes. When we returned, one of the doors was unlocked. I sent an email about the issue and the cowardly individual dealing with the case decided to call my wife rather than reply in a formal email. The representative tried to argue about the viewing going over until my wife offered to show our CCTV for proof, the representative then tried to argue that the agent wouldn’t have left the door unlocked - it was unlocked!If I could leave a minus star review I would but unfortunately I have to leave an incredibly flattering 1 star.

Julian · 1 July 2023

★★★★★ 5/5

Trustpilot

Bridges estate agents, selling of a BTL

Happy with the process. Rob was good whilst selling, and helpful reading meters etc whilst the property was empty.

Jon · 26 August 2026

★★★★★ 5/5

Google

I have had the pleasure of dealing with Galiye while searching for a property. She has been above and beyond to help and although i found a property through another agency, Galiye has been by far given the personal touch to an obviously stressful process of house searching! Would 100% recommend :)

Karis · 16 December 2025

★★★★★ 4/5

Trustpilot

Ash Vale and Frimley Branches

Hayley the sales progressor was absolutely fantastic. She went above and beyond when trying to get our sale completed, and kept me informed (even if the news wasn't what I wanted to hear) every step of the way. James and Galiye at Frimley branch were really helpful and proactive. In the last 5 months we have sold 2 houses and bought one through Bridges, and I'd be happy to recommend them

Karen · 27 July 2026

★★★★★ 5/5

Trustpilot

Incredible service by Matt Bozier

Thank you Matt for all your help and support during my house purchase. You continually kept me in the loop and were both responsive and helpful throughout. You continually pushed forward by networking with all parties to reach a completion date. Nothing was ever too much trouble and I really appreciate the amazing service you gave me. I can't rate Bridges or your service highly enough. Many thanks for everything.

Sarah · 31 May 2025

★★★★★ 1/5

Trustpilot

We’ve had a truly terrible experience…

We’ve had a truly terrible experience with Bridges, to the point we decided to remove our property from the market as we did not want to move forward working with them.

Ashton · 18 August 2026

★★★★★ 5/5

Trustpilot

Huge thank you to Jasmine Robinson at…

Huge thank you to Jasmine Robinson at Bridges Estate, Farnborough. She was professional but so personable at the same time and really took the time to listen to our requirements for our next forever home. Nothing was too much trouble, she kept us informed and updated at every stage and happily made time to do second viewing.

Mrs · 10 September 2025

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, professional, timely and transparent. Katherine has been extremely helpful, patient and easy to communicate

Markus · 10 August 2026

★★★★★ 5/5

Trustpilot

Above and beyond

My experience with Bridges has been brilliant, and Simon Kerry especially. I have moved several times and my experience with estate agents has not been great, but Simon has restored my faith. He couldn’t do enough for us and definitely went above and beyond. He called back promptly every time I called and he wasn’t available. He went out of his way to answer any queries I had and was quite simply a Star!. I would thoroughly recommend Bridges, their professionalism and dedication and experienced staff made what is usually a very stressful experience much less so.

Kim · 17 April 2026

★★★★★ 5/5

Trustpilot

Thank you to Jonathan from Camberley branch

Thank you so much to Bridges Camberley for your incredible service and help. You made a difficult process so much easier. Jonathan Stanton went above and beyond to help our family with the sale of the house, it wasn't easy as we're all in different countries. He was assisting us even after the sale was complete, the customer service is amazing. Shoutout to Hayley too who was quick to assist and respond.

Customer · 12 March 2025

★★★★★ 5/5

Trustpilot

Most organised and transparent Estate Agents

Wow - Hayley, Dan, and Ben at Bridges Ash Vale were immense help to us. From start till finish the team were extremely supportive, were available to answer questions in a timely manner, and were so friendly and fun to work with. Any hurdles we came across were quickly dealt with by the team, and we were kept in the loop at all times. They really did bring some comfort and fun to such a stressful process. Bridges are probably the most organised and transparent estate agents we’ve ever used, looking forward to using them again in the future. Thank YOU!

Charlie · 10 October 2024

★★★★★ 5/5

Trustpilot

A notch above the rest …

I have been working alongside different estate agents as I am looking for a property to buy.The service here is just amazing. I met Maia who was very efficient at showing me around the property no pressure was applied as soon as she knew I was looking for something else. Instead she asked what exactly I was after then proceeded to send me details of the exact homes that I would like to purchase.I spoke to Ben by phone and again the service stands out as being one of if not the best I have come across.I feel valued even although I am aware that they have many clients to look after but it does not feel that way.I highly recommend using this company as they obviously know how to recruit GOOD people!

Lexiblue1 · 17 September 2024

★★★★★ 1/5

Google

Very unprofessional experience with this estate agency. The agent asked me to take time off work to view a property and gave me a specific time to be there. After answering what felt like a hundred questions, he finally said "okay", but never actually confirmed the appointment. Later, he blamed it on the landlord not responding. This is not how you treat people who are seriously looking for a home. Poor communication, lack of responsibility, and complete disregard for other people's time. I do not recommend wasting your time with them.

Ioana · 7 April 2025

★★★★★ 5/5

Trustpilot

Laura has been amazing

Laura has been amazing, from selling our house to helping us with our purchase. She was regularly in touch when our home went on the market, and gave advice regarding open days. The team at Bridges stayed in touch with updates on offers and then when we had a buyer helped move things along. On our purchase communication has been swift and she has responded to any requests in timely and professional way.

Katie · 10 November 2024

★★★★★ 1/5

Trustpilot

Shop around…

They showed NO enthusiasm or interest in selling our property in Woking and was a waste of three months! There is nothing more to say. Most of the phone calls was us chasing them for a response. Stay away or advertise with multiple agencies if possible.

Anurada · 23 September 2025

★★★★★ 1/5

Google

My experience with Bridges Estate Agents (Frimley) was extremely disappointing and stressful. I regret signing their contract and strongly advise other sellers to proceed with caution. 1. High-Pressure Selling and Misrepresentation I initially contacted the agent simply for a property valuation. I was pressured to sign a Sole Selling Rights contract on the same day (20 October 2025). The agent repeatedly claimed they were "the best in the business," spoke negatively about competitors, and strongly encouraged me to use their recommended solicitor despite my clear preference to use my own. 2. Zero Performance and Poor Management Despite these assurances, my property was marketed for the 8-week period and received zero confirmed viewings. I had clearly informed the agent that I was unavailable on Tuesdays and Wednesdays. When they eventually mentioned two potential buyers, the suggested viewing was on a Wednesday. No effort was made to propose alternative dates or manage availability proactively. This lack of action was later referenced by the agent as a reason for the absence of viewings. 3. Lack of Professionalism in Marketing When a representative attended my property to take marketing photographs, papers were left on the floor and on furniture. These items were visible in the photographs that were later published online for advertising. This demonstrated a clear lack of care and basic professionalism in presenting my home for sale. 4. Attempted Extension of Contractual Liability After the 8-week period ended, I served my 21-day termination notice in line with the contract. However, the administrative team attempted to state that my Sole Selling Rights liability extended until 9 March 2026, instead of the correct termination date of 6 January 2026. I had to re-read my own contract and challenge this date to correct the record. 5. Contradictory Information Regarding Viewers Despite repeatedly stating that no viewings had taken place, the agency later sent a list of two alleged "viewers," which contradicted earlier emails from their staff confirming that no viewings were successfully arranged. This inconsistency caused unnecessary confusion and appeared to be an attempt to preserve a potential future commission claim. Overall, I felt pressured at the start, ignored during the marketing period, and handled aggressively once I exercised my right to terminate the agreement. The service provided was minimal, while significant emphasis appeared to be placed on maintaining contractual control rather than delivering results. I strongly recommend that sellers avoid Sole Selling Rights agreements with this firm or seek independent legal advice before signing.

Soojin · 16 January 2026

★★★★★ 5/5

Trustpilot

Bridges Sale and Move Support

The team at Bridges were all very helpful in the sale of our property, with Keith keeping us well informed throughout the initial sale process. Kathy form the move support team then took over and was instrumental in getting us through to completion. I would absolutely recommend them.

J · 10 September 2026

★★★★★ 1/5

Trustpilot

Huge disappointment, big waste of time..

So me and my husband called Bridges to try and arrange a viewing, my husband spent almost 10 minutes on the phone to go through the registration process. The lady said we could go for the viewing also gave us date and time, then she said we would need to wait for a confirmation email. We never received any email. We eventually called the office the following day only to hear them say that we couldn't see the house since our house that is on the market is not under offer. They clearly consider showing a property to someone who's not in the position to buy "tomorrow" like a waste of time. My husband said "they lost a potential buyer cause if I am searching for a house and I see one I really fall in love with they cannot know if I can manage to find a way to buy it". Honestly this kind of service is not helping buyers or sellers. Maybe is just helping them to get less work to do. Such a shame.

Francesca · 26 June 2021

★★★★★ 5/5

Google

Everything was handled very professionally from the valuation through to successfully completing the contract exchange. Also throughout Iain - the King of Bridges as he became known - maintained his sense of humour, was always willing to go that extra mile to make sure everyone was contacted and chased when needed and kept me fully informed at all stages. The only disappointing part was the recommendation of the solicitors - that service absolutely did not meet my expectations.PositiveResponsiveness

Tracy · 25 August 2021