Trusted Agent profile · Surrey
★★★★★
632 reviews across 2 platforms
17 Selsdon Road, Croydon, Surrey, CR2 6PY
Barnard Marcus Lettings's office in Surrey, at 17 Selsdon Road, is rated 2.9 out of 5 across 632 reviews on two platforms, including 145 Google reviews rated 4.3.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommended!
Elliot, Sash and Matt at the South Croydon branch wEre incredible. With a challenging solicitor working on behalf of the buyer of my property, they were so patient, efficient and informative. Elliot deserves a special mention as he kept me informed at every stage, showed empathy and commitment throughout the whole process. Highly recommended from a very happy seller 😊
5/5
GoogleWe recently sold our flat with Barnard Marcus South Croydon. We were impressed with how they handled the issues we encountered, without them we would have given up! We are particularly grateful to Elliot who was involved from the initial valuation to chasing up all the last minute problems as we got close to completion. Thank you!
5/5
TrustpilotMet up with Jocelyn from the Croydon…
Met up with Jocelyn from the Croydon branch (lovely young lady and well mannered) and she was extremely informative about the structure of the property that we viewed and easily made me and my Wifes decision much easier than expected.
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
TrustpilotI was dealing with dagmara Madej at the…
I was dealing with dagmara Madej at the Mitcham branch. And I tell you something I’ve sold and bought many houses and dealt with many Agents, and she’s far the most best person I’ve worked with in selling my property and the finding the best property that suit me. She’s amazing! 😀
5/5
GoogleThanks Aziza for your helps. It's been an absolute pleasure.
5/5
TrustpilotExcellent Service
Excellent service from the team, very friendly.I am new to the area and now I feel a local expert myself thanks to the lettings team. Found a lovely property, if I could rate more than 5 stars I would.
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
1/5
TrustpilotAwful knowledge and communication
Very poor communication, no understanding of the tenants deposit scheme quoting wrong information and not paying in time, still not received. And not replying to emails and answerphone messages. Do not use. This was the Sutton branch
1/5
TrustpilotSave your nerves, Epsom branch
Save your nerves, do not use this company. They confirmed that they are ready for exchange but then there were some inquiries to be processed, they could not communicate with the chain properly, as result we lost £2500 in the stamp duty by missing the discount period end.
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
5/5
GoogleBarnard Marcus were brilliant at finding me a studio, amazing staff and great help to me as it was my first time moving, especially big thanks to az who did a fantastic job helping me through difficulties of moving, highly recommend this company, even more so this branch to anyone looking to move, has been a great experience!!
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
4/5
GoogleWe.would thanks Azfarul for help us find our home.
5/5
GoogleAzfarul was absolutely amazing would highly recommend him!! :)
1/5
TrustpilotBarnard Marcus the worst of the worst.
I am an experienced BTL landlord and needed to use a management service for a property in SW London. I made the mistake of using Barnard Marcus. I have never experienced such poor communication, and in short an unacceptable level of service from a firm that is a member of a professional body. Do not use.
1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
1/5
TrustpilotThe worst agency I have ever dealt with
The worst agency I have ever dealt with in London. I wouldn’t even know where to begin to talk about the issues both me as a tenant and my landlord have had. Incompetent people, liars, corner cutters, lack all types of communication skills. Avoid avoid avoid. Especially the Wandsworth branch.
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
5/5
TrustpilotWe cannot rate the Covent Garden office…
We cannot rate the Covent Garden office higher. The service we received was second to none and we have recommended them many friends near and far.
5/5
GoogleBarnard Marcus have helped me sell twice now and each time their service is impeccable . It’s proactive, efficient and effective. They get the job done well with minimum stress. Mason at this branch has been particularly good!
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus Lettings's Surrey office has 632 reviews across two platforms: 145 on Google, 487 on Trustpilot (across the whole business).
Barnard Marcus Lettings Surrey is rated 2.9 out of 5 across all 632 reviews, and 4.3 out of 5 on Google from 145 reviews.
Barnard Marcus Lettings Surrey, 17 Selsdon Road, Croydon, Surrey, CR2 6PY.
