Trusted Agent profile · Croydon
★★★★★
668 reviews across 2 platforms
17 Selsdon Road, Croydon, CR2 6PY
Barnard Marcus Lettings's office in Croydon, at 17 Selsdon Road, is rated 3.0 out of 5 across 668 reviews on two platforms, including 180 Google reviews rated 4.4.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
1/5
GoogleEVIL!! Truly the worst place and people. I am owed 5 weeks deposit after moving out on 28/02 and not a penny back it’s been 6 weeks after countless email and calls no one answers, I’m left to go to court for my deposit, they don’t care, they don’t answer they only want your money, don’t use them, don’t trust them, avoid them like the plague!! EVIL COMPANY!!
1/5
TrustpilotScammers
Scammers, don't trust them, I've lost time and money when I was about to buy a flat. They recommended me their mortgage adviser Timea Bozhani which charged me 750 pounds upfront. Despite having an excellent score I didn't qualify for any mortgage. I will never again use this agency, and for sure I'm not paying anyone upfront.
5/5
TrustpilotThank you
Dear Oscar Rodrigue,I am here to say thank you for helping and supporting in selling and buying my new home. Your assistance was very professional and remarkable. Myself and my family are grateful to you personally and also to Barnard Marcus. I rate you 5 stars to your service and to Barnard Marcus.Thanks again,Rita.
1/5
TrustpilotAlready bad experiences during the…
Already bad experiences during the tenancy so we looked to move out, inventory checkout was poorly coordinated - we were told someone would call us on the day of checkout, nobody did, so we rang them up and they gave us the external inventory agents and they said they had no record of a appointment for our property. We are now 3 weeks post-leaving the property, and still no sight of the deposit.
5/5
TrustpilotThank you Priscilla Mohanarajah for…
Thank you Priscilla Mohanarajah for your excellent help with my mortgage. Very astute and always quick to reply. Thanks again!
1/5
TrustpilotUnprofessional and Misleading
I believe we were lied to and manipulated by Barnard Marcus in selling our property. They work for themselves, not you (even though you are paying them a commission). Our sale was riddled with issues and we were advised (repeatedly) of circumstances that were untrue. Please save yourself the headache and stress - find and use an alternative Real Estate firm.
1/5
TrustpilotBarnard Marcus Sutton
Having trouble with a simple check out report on my property at the sutton branch. Despite being told the inventory checklist was due to be completed last week I have had no further updates. All I want is regular updates but obviously too much to ask for. Will never rent a property through this agency again or buy and sell my property as I also has a horrible experience with that process.
1/5
TrustpilotThey ghost you
Believe it or not, I have never managed to do viewing with them because each time they booked me, no agents showed up. I had this experience years ago with the branch in Muswell Hill, and it happened again last week in Thornton Heath. I called them, emailed them...not a response, despite my emails, despite my voice messages. I will just disregard every property I come across if managed byt them.
1/5
TrustpilotAvoid at all costs.
Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.
5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
5/5
TrustpilotVery professional property sales team
Buying a property through Barnard Marcus. Liandra in Streatham branch was great to deal with, very helpful and responsive. Ended up buying through Southfields branch who were equally helpful. Did the ID and financial check at the Earlsfield branch for convenience. I love that all the branches are nicely joined up and promoting each other. Compared to many other South London Estate agents, these guys are a pleasure to do business with!
5/5
GoogleAziza was very helpful and courteous in showing me the property. She was not pushy nor rushing during the viewing. A breath of fresh air.
5/5
GoogleWe listed our property for sale with Barnard Marcus having struggled to gain traction with another agent. We were impressed from the outset by the professionalism and responsiveness of the team and had multiple viewings arranged shortly after they came on board. Whilst we ultimately ended up accepting an offer from the original agent, we would not hesitate to recommend Barnard Marcus to anyone considering selling their property.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotFantastic experience with Eva and Leon
Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.
5/5
TrustpilotFairholme Crescent, Hayes, Middlesex, UB4 8QS
My Cousin bought a house in Hayes, the process was handled by Juile and Hayes branch of Barnard Marcus.The structural survey identified a few issues that needed to be sorted out.The situation was complicated as the vendor was in the care home and the property unoccupied.However Juile walked us through the process with sensible solutionsIt has been a pleasure to deal with her.
1/5
TrustpilotCrap service
Despite not using them to sell a property they keep contacting my wife who has blocked the number. They don't know when to give up.
1/5
TrustpilotNew Malden branch
New Malden branch: Experience dealing with a sale from a buyers perspective. Aaron and Serenah are slow to send and follow up with the Credas link, yet swift to blame the client in their own delays to complete the necessary paper work for the seller, rude, unapologetic in their failings, lack customer care and are solely driven to their own agenda. Jake clearly lacks oversight of his own staff.
5/5
TrustpilotThe Ealing office provided a very professional service.
The service I got from their Ealing office from the initial pricing of my property, personally arranging and managing potential client visits, managing the final agreed price from offer to staying involved once the legal process had begun was both professional and exceptionally helpful.
1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
1/5
TrustpilotPlease dont use them !
Please dont use them ! I had an agent named Eddy at Sutton and was the worst, at a viewing, he speaks to a customer before me and takes 5 mins of my allotted time and wraps the appointment in 8 mins with no heads up as he had something to do for the weekend, with answering no questions and cannot show the garage !Very unprofessional and am sure who to avoid!
1/5
TrustpilotVery poor customer service
Very poor customer service, especially in Sutton branch in Surrey. Not easy to contact the staff on the phone and very slow in responding. Lots of errors in calculations.
1/5
TrustpilotExtremely vexed by these people. Stay away if possible
Lost out on an ideal location because staff at the mitcham office failed to phone me back. I phoned them on Monday, Tuesday and Wednesday. Each time receiving a promise that I would get a call back except on Wednesday afternoon when I called back for the second time that day and was told that the house went under offer that day.
1/5
TrustpilotSouth Croydon office
South Croydon office. They are a disgrace of a company!!!! My landlord signed off on our deposit at the beginning of August they still have not paid it back. I'm still chasing to get told people are on lunch etc and I NEVER get a call back. My advise would be to never use this branch or company I certainly won't be ever again
1/5
TrustpilotTerrible management and communication…
Terrible management and communication by the manager at the feltham branch they dont respond to any emails or phone calls. As a landlord i accept to be paid monthly and checks on the property however this was not the case I would not recommend them to manage any property and unfortunately I now had to change agencies.
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