Trusted Agent profile · Croydon
★★★★★
668 reviews across 2 platforms
17 Selsdon Road, Croydon, CR2 6PY
Barnard Marcus Lettings's office in Croydon, at 17 Selsdon Road, is rated 3.0 out of 5 across 668 reviews on two platforms, including 180 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
1/5
TrustpilotWe recently had a very terrible…
We recently had a very terrible experience with the tenancy with Barnard Marcus. Very poor Customer Service . Property management was almost unreachable when we had the issue at property .They will never fix the issue in property on time instead they drag it for long time. I would not advise anyone to go with this agency for rental property.
5/5
GoogleI have had previous bad experiences with other estate agents but Mason Gates at the South Croydon branch has been very helpful on this occasion. As well as being readily available he has strived to give us feedback where possible and keep us in the loop at all times
1/5
TrustpilotNot assisting me to get my 2k deposit…
Not assisting me to get my 2k deposit released by the landlord. No comment from the landlord as to any issues. Having to put in a dispute with TDS
5/5
TrustpilotTooting Branch
Tooting BranchHad the pleasure of selling a garage with the team. Absolutely brilliant customer service and friendly staff. Shahana especially went above and beyond what was required from her. I was always kept informed of how the sale was progressing. Shahana thank you for everything that you have done and I hope that we can work together very soon.
5/5
TrustpilotLetting a property
Letting a property , for many years I have found letting agents to be lazy and lacking in basic skills.Sofia and Rebekah have amazing customer care qualities for both tenant and landlord always fair.This office is highly recommended for their professionalism .
4/5
TrustpilotThey worked hard
This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
2/5
TrustpilotMediocre no customer service…
Mediocre no customer service whatsoever. Clearly no sales strategy. I would never recommend.
5/5
TrustpilotHighly recommended!
Elliot, Sash and Matt at the South Croydon branch wEre incredible. With a challenging solicitor working on behalf of the buyer of my property, they were so patient, efficient and informative. Elliot deserves a special mention as he kept me informed at every stage, showed empathy and commitment throughout the whole process. Highly recommended from a very happy seller 😊
5/5
GoogleWe recently sold our flat with Barnard Marcus South Croydon. We were impressed with how they handled the issues we encountered, without them we would have given up! We are particularly grateful to Elliot who was involved from the initial valuation to chasing up all the last minute problems as we got close to completion. Thank you!
5/5
TrustpilotMet up with Jocelyn from the Croydon…
Met up with Jocelyn from the Croydon branch (lovely young lady and well mannered) and she was extremely informative about the structure of the property that we viewed and easily made me and my Wifes decision much easier than expected.
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
TrustpilotI was dealing with dagmara Madej at the…
I was dealing with dagmara Madej at the Mitcham branch. And I tell you something I’ve sold and bought many houses and dealt with many Agents, and she’s far the most best person I’ve worked with in selling my property and the finding the best property that suit me. She’s amazing! 😀
5/5
GoogleThanks Aziza for your helps. It's been an absolute pleasure.
5/5
TrustpilotExcellent Service
Excellent service from the team, very friendly.I am new to the area and now I feel a local expert myself thanks to the lettings team. Found a lovely property, if I could rate more than 5 stars I would.
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
1/5
TrustpilotAwful knowledge and communication
Very poor communication, no understanding of the tenants deposit scheme quoting wrong information and not paying in time, still not received. And not replying to emails and answerphone messages. Do not use. This was the Sutton branch
1/5
TrustpilotSave your nerves, Epsom branch
Save your nerves, do not use this company. They confirmed that they are ready for exchange but then there were some inquiries to be processed, they could not communicate with the chain properly, as result we lost £2500 in the stamp duty by missing the discount period end.
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
5/5
GoogleBarnard Marcus were brilliant at finding me a studio, amazing staff and great help to me as it was my first time moving, especially big thanks to az who did a fantastic job helping me through difficulties of moving, highly recommend this company, even more so this branch to anyone looking to move, has been a great experience!!
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
4/5
GoogleWe.would thanks Azfarul for help us find our home.
5/5
GoogleAzfarul was absolutely amazing would highly recommend him!! :)
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
