Barnard Marcus Lettings Surrey reviews

★★★★★ 1/5

Trustpilot

RUDE AND UNPROFESSIONAL!!!

They are selling a property above my flat. The refurbishment of this property caused a lot of damages to my flat and the owner after one year, didn’t manage to repair it yet. I called the company (Barnard Marcus) to inform them that before selling the flat we have to resolve the issues with the owner, I have spoken with the manager in Croydon and he was so unrespectful, he laughed on me and he told me that they have the keys so they can sell it.This is unacceptable, the agency should be informed if a flat has pending debs or issues before selling it, unrespectful and unprofessional!!! Also... I ask to remove the ad panel for the flat as they put it in the wrong place, outside of my window, instead of putting it outside of the right flat. I called them last week, I called again after 2 days and they told me that they would remove it soon. One week is gone and the panel is still there. I DO NOT RECOMMEND THIS AGENCY AT ALL, ABSOLUTELY UNPROFESSIONAL!!!

CRISTINA · 4 December 2018

★★★★★ 1/5

Trustpilot

1 star because I cant select 0 stars!

1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!

Wayne · 2 October 2018

★★★★★ 1/5

Trustpilot

Take proper care of your tenants!

I rent a flat through barnard marcus Ealing branch. I was contacted by James from branch that his manager was going to visit my flat to do an evaluation as per landlord request. Shockingly, when I went back home from work I found that the door was unlocked, not even closed! How careless are you! Will you leave your door open when you are out of your own home? James said he would contact his manager, but I never got a reply from him, nor did I get an apology from whoever did the evaluation.

Yuanwei · 28 September 2018

★★★★★ 1/5

Trustpilot

I even don’t want to give one star…

I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.

Fahad · 13 September 2024

★★★★★ 5/5

Google

Professional service! Especially Oscar and Tony are very helpful, they helped us to sell our property.PositiveProfessionalism

Tamás · 28 August 2022

★★★★★ 2/5

Google

Not only was the agent late because 'another agent locked himself in a house' but the agent they sent was allergic to cats and the property had a cat in. So we were left alone to wonder around a property which we were told was vacant, to find a stranger sleeping in one of the bedrooms. Not wanting to startle him we quickly left and didn't get to look around properly and the agent didnt really seem that phased by the shambles. Complete waste of my time and wont be looking at any properties by this agency again.

Rich · 29 August 2018

★★★★★ 1/5

Trustpilot

APPALLING SERVICE!! Avoid at all costs!!

I should have read the reviews here before engaging with this dubious estate agents - specifically the branch in Chiswick. I am the landlord of a property they let in July on a "find tenant only" basis. The agreement was for me to keep the tenant's deposit. Well, it is one month exactly today since they collected the all the funds from the tenants and I still have not seen the full amont in my account, they are still retaining more than £2000 of it. Its such an unethical bunch of individuals who constantly lie by email, phone and even face to face. The branch manager is probably the worst of the lot. He keeps blaming the delay on the accounts team and he claims he does not know why they are not executing the payment and he will follow up... its just absolutely ridiculous! its plain obvious that they just want to retain the capital for as long as possible to use it as working capital and improve cash flows, and they simply do not give peanuts about the clients and have zero consideration of the payment commitments they may have. Absolutely outrageous! PLEASE DO NOT USE THIS ESTATE AGENT AT ALL... real bloodsuckers!

AL · 21 August 2018

★★★★★ 2/5

Trustpilot

I was selling an ex-rental maisonette…

I was selling an ex-rental maisonette in Sutton Surrey. It had a short leasehold, which made the legal situation difficult. They found me a buyer, but obviously did not explain the legal bit. A few weeks later the buyer withdrew, quoting the legal problem as her reason. Then I discovered Barnard Marcus had withdrawn the property from the market at the buyer's request without even telling me. This is directly contrary to the guidelines they profess to support. Apart from that the business was more or less what you fear when you go to an estate agent. I will mention three instances:When they first viewed the property they quoted a fee of £5000. When I got to sign up it turned out that was £5000 + VAT, i.e.£6000.When they have a viewing or an offer they are supposed to send a written report. They did... to the property, even though they knew I had no reason to visit the property. This was not very helpful. Much later, when I found out I asked them to send mail to my home address. So the next one went to... the property. Once when I did need to visit the property I phoned to tell hem I would send someone in to collect the key while I waited opposite in my car. Yes, they said. No problem Sir. Only when my helper went in an hour later they denied all knowledge and refused to give him the key.

Roger · 2 August 2018

★★★★★ 1/5

Trustpilot

Absolutely TERRIBLE service (Richmond…

Absolutely TERRIBLE service (Richmond offices). First, we were given the wrong information about the release of our deposit. We were asked to first go to the landlord in order to get our deposit. The landlord was on holiday so we waited for when he got back. The landlord then advised us that the deposit wad with Barnard Marcus. When we again approached Barnard Marcus (depending on whom we approached) we were then told that Barnard Marcus was now waiting for the landlords sign off!!! Not only were we given the wrong infornation but no action was taken to request the landlord for the release until after we chased Barnard Marcus a few times via calls /emails...When I requested tone am with someone in the office to escalate the issue i was told that the agent that we wwre dealing with was the manager of the office!!!We still haven't received our deposit despite receiving a go ahead from the landlord!!!!Stay away from this unprofessional firm if you want a peaceful tenancy and your deposit back.

Dilpreet · 16 July 2018

★★★★★ 2/5

Trustpilot

Disappointing

Disappointing service. In my personal experience, I did not find the agency knowledgeable, I had to correct my name, and the amount agreed for a house purchase was wrong on the form, also not turning up for a viewing, and more. I don't blame the agency staff, something clearly needs to be fixed with the training. They are pleasant on the welcome and social side so I feel a bit sorry for them as I'm not sure where things are going wrong! I hope the managers can find a way to improve standards.

MP · 22 June 2018

★★★★★ 1/5

Trustpilot

VENDORS - Spend that 0.5% extra

VENDORS - Spend that 0.5% extra to provide your buyers with a legal above board experience. We purchased a flat with Wintana at Barnard Marcus. They do not respect the law regarding conditional selling. We were forced to use in house solicitors to have our offer put forward. We were pushed to sign contracts when our property was not in the condition we offered. Very money-focused, no customer service whatsoever.

DOMINIC · 13 October 2021

★★★★★ 1/5

Trustpilot

Overseas landlord with barnard marcus…

Overseas landlord with barnard marcus so hard to change agents at a distance. They are awful, they are slow to deal with any property issues, tell me the tenant is not responding, tell the tenant I am not replying. Fortunately the tenant and I contact each other so catch them out on lies.Do not trust them with your rental property

Sam · 13 January 2023

★★★★★ 1/5

Trustpilot

I signed a contract with them what a mistake !

I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, I was told you then have to give a further 28 days notice !What a stitch up! avoid signing with them !Comment on agent feesThey got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !

Nick · 18 April 2018

★★★★★ 1/5

Trustpilot

Unprofessional

We agreed to move the 1st of March, the state agent asked us to live the 28th if Feb. We were trying to understand why pushing us to do so. We have previously arranged with our removal company for the 1st March. The state agent took 3 days to send us the contract over, just Te afternoon before we were supposed to move in. And it was delayed for a day, we had to reschedule the removal company many amd oay fees and change the date for a day where it increased £10 extra per hour! It is really disappointing and we were so frustrated. Don’t trust them and get anything written by email.

Caro · 2 March 2018

★★★★★ 5/5

Trustpilot

The agent i spoke too had already…

The agent i spoke too had already answered 90% of my questions before i even had the chance to think of them myself!From the very start to end i felt supported and confident leaving the responsability with them.Highly recommend for an efficient and thorough service!

Mark · 9 February 2024

★★★★★ 1/5

Trustpilot

Estate Agencies immorality

It is immoral, unethical Estate agency taking deposit from the tenants and keeping it in their system to improve their cash flow. Maybe they are on the edge of bankruptcy.I agreed to rent a flat for 1300/month. then the agent said the landlord wants 1325 I said ok. We signed agreement and I paid £500 deposit, it was immediately deducted from my account. next day the agent said the landlord wants £1350 I said no I want my money back, aweek later said ok the landlord might consider your offer! I said no I want my money back! since 20 oct till now which is 31 oct I have not recvd my money and still asking them everyday to pay me my money. What should we do with people lie that?

Henry · 31 October 2017

★★★★★ 5/5

Google

We had our house with two other agents and they couldn’t sell it, barnard Marcus sold it within one day! We got the best service and stress free thanks to Sashan

Alexandra · 29 August 2018

★★★★★ 5/5

Google

We highly recommend Barnard Marcus having recently bought a flat with them. Elliot Purcell is responsive and honest and helped guide the process through smoothly.PositiveResponsiveness, Professionalism

Jennifer · 28 August 2020

★★★★★ 5/5

Trustpilot

Scott and Lucy at the Sanderstead office provided a good service

Scott and Lucy at the Sanderstead office provided a good service when I was selling my flat. They were polite and helpful and responded to phone calls and emails and passed on communication from the buyer.They kept the sale alive during times when there were pauses from either buyer or seller.

Linda · 4 September 2023

★★★★★ 5/5

Trustpilot

Ben and his team at the Surbiton branch…

Ben and his team at the Surbiton branch were very good and helped a difficult negotiation. Thank you

Edward · 3 March 2022

★★★★★ 5/5

Trustpilot

I STRONGLY RECOMMEND BARNARD MARCUS IN…

I STRONGLY RECOMMEND BARNARD MARCUS IN REDHILL. WHEN ALL HOPE WAS LOST GARETH KING DID ALL HE COULD IN FINDING ME A BUYER. HE IS EXTREMELY HELPFUL, FRIENDLY, PROFESSIONAL AND I AM SO HAPPY. I HAVENT COMPLETED YET BUT GARETH THANK YOU!

Luisa · 5 March 2024

★★★★★ 5/5

Trustpilot

Georgina at Lavender Hill

My son bought a flat in Nine Elms, the process was handled by Georgina Saunderson from the Lavender Hill branch of Barnard MarcusThe structural survey identified a few issues that needed to be sorted outThe situation was complicated as the vendor has emigrated to Australia and the property unoccupiedHowever Georgina walked us through the process with sensible solutionsIt has been a pleasure to deal with her

Jane · 21 January 2022

★★★★★ 1/5

Trustpilot

Good luck if you are a seller!

Wanted to see an auction flat. Emailed. No response. Chased - one response with few details. Emailed two more times, no response. Showed up on day of viewing and met with a disinterested and rude agent really looking to end the viewing. What a wonderful experience! Would never use them if I were selling. Good luck to you if you are!

DT · 5 September 2022

★★★★★ 5/5

Trustpilot

Very Pleasant Experience

I had a very pleasant experience dealing with the manager of Ealing Branch Manager, Anthony Woznia. With his help, I found my current home and I couldn't be happier living in it, for almost a year now!Their staff are knowledge, courteous, and in general very professional. And I would love to work with them again and again.

Shan · 31 January 2023