Barnard Marcus Lettings Surrey reviews

★★★★★ 1/5

Trustpilot

The worst agency I ever had to deal…

The worst agency I ever had to deal with. The contract and they said everything works in the house perfectly whereas when we moved in there was no heating and hot water in the house at end of November. The property manager's response to this after days of waiting for someone to come and fix it, she said it's not an emergency so they can't act without the landlords approval. If something broke in the house and I called them they told us someone is coming to have a look, but no one ever came. When we left with no explanation they took some of our deposit, had to call 3 times to get it sorted and we are still waiting..

Irén · 21 December 2020

★★★★★ 5/5

Trustpilot

Earl’s Court Branch

A heartfelt thanks to branch manager Vicky Horseman, Sales Manager Nathan Davis and their colleagues in the Earl’s Courts Branch for the professionalism, dedication, efficiency and effectiveness of their incredible support throughout the long process of my ultimately successful flat sale. They made a fraught process (no fault of Barnard Marcus) bearable and left no stone unturned in rapidly dealing with obstacles, finding solutions and driving progress. They were a pleasure to deal with throughout and I cannot recommend them highly enough.

Nigel · 18 December 2020

★★★★★ 1/5

Trustpilot

Earlsfield Branch

If I could zero star I would!! I have been horrified with the incompetence of this team. I rent and prior to moving into the property it was dirty and no been looked after in the slightest. I have been here for 15 months now and I have had multiple problems (rat infestation, broken freezer, broken doorbell just to name a few) and I’m still awaiting these problems to be fixed. Apparently they are struggling to contact our landlady but it’s been 5/6 months with no contact at all. It’s pathetic!

Chris · 1 December 2020

★★★★★ 1/5

Trustpilot

very unprofessional -cannot be trusted

very unprofessional -cannot be trustedmy client agreed a purchase with the finchley office on thursday, we made the mortgage application on Friday - the following monday my client receives a letter from Barnard Marcus saying they are not proceeding with the sale - no reasons given,just incredible and sadly means they cannot be trusted - never had anything like this before

Rob · 12 June 2023

★★★★★ 5/5

Google

Efficient service and Communication throughout

Rebecca · 18 October 2024

★★★★★ 1/5

Trustpilot

100% INCOMPETENCE. Best score ever!!

In a scale from 0 to 10 (zero the worst), I have to give BM ZERO for 3 reasons:At the beginning of tenancy BM left me outside the flat for hours because the contract was not signed (when it should have been already signed. I signed the 9/7 and I had to access the flat the 21/7),BM never provided me the calculations and timely infos in order to pay the rent increases for inflations,and now BM cannot handle the end of tenancy professionally (meaning they didnt send me the calc for the last partial month, and I am waiting the deposit refund (already approved 100%) since 1 month. BM has 3 tasks (when it comes to relations with tenants) and they failed miserably on all 3.

Alberto · 2 November 2020

★★★★★ 1/5

Trustpilot

Our experience was getting worse and worse

I don't even know from where to begin to express how awful of a relationship myself and my partner had with them. Here are just a few of the cases we had to go through with the extremely unreliable and unprofessional agent Andreja Kmetovic (branch West Kensington):- They locked us out of our flat after we came back from abroad. We had to sleep in a hotel for the night and didn't get reimbursed. - When we tried to leave earlier and past our break clause they lied about us having to pay 200£ for every month until the end of our agreement.- We waited for 4 months to get our deposit back. This action required a several days of emails back and forth because our agent didn't make an effort to let the branch know.- The flat had mice (never fixed) and broken boiler (fixed but we stayed without hot water for 3 week).- Our keys got stolen and they refused to make a copy so we had to do it ourselves.- The let agreement we signed was about 40 pages long and quite confusing.All of this happened during a very hard time in our personal lives and living there made it 10 times worse. We couldn't wait to move out. I'll never go near their office ever again.

Ralica · 22 October 2020

★★★★★ 5/5

Google

I recently sold 2 properties through Barnard Marcus' South Croydon branch and I must say neither one of these sales were straight forward, so it was essential that I had the support of such a professional team throughout. In particular I found Oscar to be diligent in his efforts to ensure each sale went through and I would thoroughly recommend them to anyone who needed to sell their property.

James · 28 August 2022

★★★★★ 5/5

Google

We purchased our first property with Barnard Marcus. They were really responsive and professional with a can do attitude! A special thanks to Elliot for his great effort!

Bilge · 28 August 2021

★★★★★ 1/5

Trustpilot

Zero stars if I could

If I could rate zero stars i think I would. Our experienced started really well with the Earlsfield branch, really friendly and nice. As soon as we were in the property...we've had next to no help with any issues. The property was filthy when we moved in and they refused to clean it, we've had multiple issues such as broken back door and rat infestation and I've had to chase and chase them to get a response. It shouldn't be this hard to get things sorted. I have ended up threatening to get an exterminator in myself and taking it out of the rent. Really poor service and wouldn't recommend to anyone

Chris · 7 October 2020

★★★★★ 5/5

Trustpilot

Professional and proactive

Professional and proactive. Kelly and her team have been really helpful in their approach in marketing my flat and provided regular guidance and updates.

Ayesha · 29 March 2022

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service. was so shocked with the service it actually made me laugh. Feel so sorry for anyone trying to sell the home with Barnard marcus in worcester park. I’d seen a property on line that i wanted to view as the phones still wasn’t working and nobody returned my call from another branch I drove there to try and book a viewing. The older lady in the sales team came over and said that house is under offer she then dumped the details of the under offer house on the table and walked off. There wasn’t and conversation regarding other properties similar or budget. She may as well of said “ I hate my job and don’t want your custom”. So shocked and will never use or recommend again. on the bright side my £500,000 will be going to someone helpful.

Jay · 16 September 2020

★★★★★ 1/5

Trustpilot

An absolutely awful branch of Barnard…

An absolutely awful branch of Barnard Marcus (Thornton Heath) and gives the whole company a bad name! As a buyer you should avoid at all cost, they will lie and cheat you and be boastful that they did so.Alongside they are super unresponsive to emails and never return your calls, they will also blame you for not responding. According to these ‘experts’ 3 weeks is too long in a global pandemic to secure a mortgage, even though you can’t get an appointment for 4 weeks from application and banks are constantly changing their criteria. They put properties back on the market whilst you are in the middle of purchasing them without even telling you and are super happy with themselves when they cause everything to fall through, so close to the completion. The worst of them all is Romael, who is there residential sales manager, who is literally the rudest most arrogant person you will ever have dealings with. He does not know how to interact with other human beings or even how to relay bad news that he has caused. In fact he thinks he is doing a wonderful job messing with people and has no remorse what so ever- In his words “ I have no obligation to you ( buyer) only the seller, and I have done a great job as I have got them more money.” No apologies, no communication, literally has no compassion whatsoever. Stay well clear of them as they are sneaky scammers, who have no problem stabbing you in the back, whilst they laugh.

Francesca · 7 August 2020

★★★★★ 1/5

Trustpilot

Thornton Heath branch stay far away

Thornton Heath branch stay far away. If you need a property to rent go elsewhere they are the worst most unprofessional agents I have used.Why has it taken three months for my deposit to be returned to me!!??? I have been ignored my emails phone calls no one calls back they are horrible stay CLEAR!!!

Jane · 18 October 2023

★★★★★ 5/5

Trustpilot

Ben is an amazing agent

Ben is an amazing agent, he is very well mannered and polite and provided everything I was looking for as a first time buyer, it was a good experience for me and my girlfriend.

Luke · 13 November 2019

★★★★★ 1/5

Trustpilot

AVOID

Had a VERY bad experience with Barnard Marcus especially with one of their ''Lettings Branch Manager'' Charlie from the Worcester Park branch. We were highly interested in one of their properties advertised on ZOOPLA, which we immediately requested to do a viewing for.After signing documents, including documents giving our consent to do the necessary checks, we have paid a holding deposit of £496 for a property they decided to put online again without notifying us. It gets worse. After doing the checks and after paying the holding deposit, we were told that we don't ''earn enough'' for this property so we would require a guarantor who could cover the rent. Now, prior to signing all agreements including our moving in date on the 15th of June, we have been asked what our gross annual salary was - between myself and my partner which was at that time, more than enough otherwise we wouldn't have agreed to anything.After doing all necessary checks, they then concluded that we were £4000 short annually. Based on this we ''weren't able'' to afford the house as they concluded this by calculating our salary after tax which is obviously less than our gross. No rocket science is needed for this BUT hey ho, were dealing with a salesman. This leaves me with the question: WHY haven't they asked us what our salary would be after expenses? We could've made our own calculations prior to agreeing to anything. However, they have taken that opportunity away from us by taking our money and letting us sign for situations we could've avoided by asking very simple questions - and that's coming from the ''Lettings Branch Manager'' ????? - So before you decide to rent from them, please ensure you ask the right questions as they might slip you through an agreement you end up regretting or worse, they take money away from people ''who can't afford houses''. You'll also end up being ignored by different agents - or they try to recall their statements in emails to cover their own ass. Now thats teamwork! AVOID.

Chey · 26 June 2020

★★★★★ 1/5

Trustpilot

I called to enquire about a listing on…

I called to enquire about a listing on their website. Having phones two different offices and being told that it was dealt with by a different office that I should google (really poor service) I spoke to the correct office. I enquired and they said that those listing had been sold and they would be removed upon completion of the sale. I asked if i could leave my details incase they didn't complete and was informed that they would complete. Didn't take my details for alternate properties or if anything else arose. Terrible. Avoid at all costs.

Paul · 22 May 2020

★★★★★ 1/5

Trustpilot

So this is why real estate agents have a bad name...

I was a tenant with Barnard and Marcus and my all-round experience has been horrible with them. The property we were rented out had several issues from the beginning of our tenancy, and in the moment we got there we were assured that these issues (ex. window not closing properly, sink with a leak) would be taken care of ASAP. Not so: it took us 6 months of constant badgering to get them fixed, with all the issues getting worse in that time-span (and an attempt on their part to blame it on our own use of the house)!To terminate the tenancy (so that we could get out of this circle of hell), we were told that the only possible way was for them to find a new tenant. So, we were told that they were making sure to do so... not so: a month later we checked and saw that our property was not listed anywhere. We contacted them about it and did not get an answer back for another month, until they decided we were worthy of their communication because we had decided to withhold our month's rent. Overall, B&M is a horrible company to work with. They lack transparency, have poor communication standards, and do not seem to understand their role as an housing agency. I advise fellow tenants not to rent from B&M. Furthermore, I also advise landlords not to list their property with them: they will not do it justice and will be ready to blame you for their own shortcomings. I also advise the few professional individuals in the team to find another place to work at: you guys tried your best, and I honestly appreciated it all year long, but it's not your responsibility to make this agency survive. Jump ship while you can.

Tomaso · 22 May 2020

★★★★★ 2/5

Trustpilot

The feltham branch are very goof at…

The feltham branch are very goof at finding tenants however once the tenants are in the communication after is very poor. Several emails sent and you rarely get a response. And the property management team are quite forceful in the way they demand repairs and work to be done immediatley. If you choose to go with one of their engineers which gives them commission based, I found they overcharge by at least 20%.

Alla · 26 November 2021

★★★★★ 1/5

Trustpilot

Sold my house through this agency

Sold my house through this agency: AVOID. These people are below any professional standards.It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus:- no agents during viewings or late, no contact for 2 months between offer and exchange, property photos were not reflecting the house still after asking to change them, 5 different people to deal with, no support between offer and exchange etc..., arrogance and greed is their motto. I regret I did not use Keating services who happened to be excellent.C.Charon

Chris · 26 April 2020

★★★★★ 5/5

Trustpilot

I sold my property with Barnard Marcus…

I sold my property with Barnard Marcus at sanderstead, the manager Shelley was excellent, very professional, kept me up to date all the way. Would definitely use this company again.Peter sinclair

Peter · 3 August 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus Earls Court

Barnard Marcus Earls Court; Leighton Buzzard sequence homesI wish it was possible to give negative stars. We started renting a place as students without working water or heating, in response to this the agency did nothing! Now im chasing my deposit! They have not been able to reach the landlord since 5 months. Emmauel Durou, a wealthy Deloitte employee living in Dubai. I hope you are happy stealing money from students without even supplying running water in the kitchen and heating in the middle of February. Please dont support this terrible company which takes money in any way they can! They have made an enemy for the future!

Andre · 9 April 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus -Croydon Heartbreaking experience

Barnard Marcus -Croydon

Dee · 5 November 2025

★★★★★ 1/5

Trustpilot

THE WORST OF THE WORST

THE WORST OF THE WORST! Left my mum and my little brother homeless! A holding deposit was placed on a rental property and she was promised that everything was going smoothly and that she needn't worry and that she can sign the contract the day before. 4 days prior to proposed check in date they called and said the property is no longer available as the tenants are not moving out and they have been problematic in the past and did not move out 3 months prior. WHY would they withhold such vital information??? Let alone re-market this property and lie to her? Whilst there isn't a legal leg to stand on they should have some moral compass! My mum has then had to seek an extremely expensive/unaffordable short term let to avoid homelessness and Barnard Marcus are refusing to at least cover the fraction of the costs incurred as they could not offer an alternative rented property. I am appalled, angered and trust this company to be held accountable for the misactions. This is the Earslfield Barnard Marcus Branch.

Emilija · 5 March 2020