Trusted Agent profile · Surrey
★★★★★
668 reviews across 2 platforms
67 Central Road, Worcester Park, Surrey, KT4 8EB
Barnard Marcus's office in Surrey, at 67 Central Road, is rated 3.0 out of 5 across 668 reviews on two platforms, including 169 Google reviews rated 4.6.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Deejay Sullivan
Deejay Sullivan is one of the best selling agents we have dealt with. He is patient, professional and really friendly. He offered us a lot of different options and prepared all the information in advance. He is really helpful and the experience has been great. Thank you Deejay.
5/5
GoogleI can't thank the staff enough - through a failed sale to finding another buyer to finally exchanging contracts in a very difficult year. Evan and Beth could not have done more and Sandra has been my rock through this process. Would definitely recommend!
5/5
TrustpilotGood experience .
I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.
1/5
TrustpilotThe worst experience really traumatic for our whole family
My experience with Barnard Marcus estate agents was an absolute nightmare from start to finish. I was excited to sell my property and move on to the next chapter of my life, but unfortunately, this process ended up being a major source of stress and anxiety.One of the first issues that arose was the fact that the agency encouraged me to overprice my property. At the time, I trusted their expertise and experience, but in hindsight, I now realize that this was a major mistake. As a result of this overpricing, the level of footfall and interest in my property was much lower than it should have been, leading to a protracted and frustrating sales process.In addition, the level of communication from the agency was simply not up to par. I found that I had to constantly chase them for updates and feedback, and every time I called, I was told that the person dealing with my sale was either on a day off or sick. This made me feel like they were not taking my sale seriously and led to me feeling very frustrated and anxious. It was simply not a good experience.To make matters worse, they offered me a lower rate selling fee as an employee referral, but it turned out to be a higher rate than other estate agents. I felt misled and taken advantage of. The agency was simply not transparent with their fees and charged me more than what they should have.The worst part of my experience with Bernard Marcus, however, was when I realized that they were failing as estate agents, but would not let me out of my contract or move to a dual estate agent without significant penalties. I felt like I was trapped and had no other option but to stick with them, which meant that I lost the house I had an offer accepted on. The moment I changed estate agents at the end of our term of contract, the other estate agents got a buyer the very next day.In conclusion, I would not recommend Barnard Marcus estate agents to anyone. Their practices were unethical and unprofessional, causing me a great deal of stress and leading to a negative outcome. I regret trusting them with the sale of my property and hope that others can learn from my experience.
1/5
TrustpilotPlease avoid !!!
Please, do avoid. If I was able to give less than one star, I would do it without batting an eye. Not helpful at all, liars and not responsive at all. Since the very start it all went down the hill. Firstly, the property was not prepared beforehand ( we had to clean the property ourselves, prepare the garden and front garden), we have been told that they will get rid of old sofa, it took them more than two weeks to do so and when they have done it, sofa was left outside our property. We had council coming to us because neighbours have conplained, what a distaster ! Now, when we have an issue with draining system outside ( smells horrible and our neighbours complained once again) the agance is telling us that they do not manage the property ?, even tho in the contract it clearly states that if there are any issues, we have to contact them ?? No one even fixed the gas meter ? We had to contact the emergency gas service and they told us that whoever was checking gas, they broke it, leaving it as it is ? When we did the viewing we've been told that the smell is normal and it was coming somewhere from the street !!! Horrible !!!
1/5
TrustpilotWould be a zero if allowed - totally dishonest
Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.
1/5
TrustpilotBarnard Marcus managed a rental…
Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal
5/5
TrustpilotIncredible Agency!
Working with Barnard Marcus has been an incredible journey! Such lovely people with so much experience and knowledge of the property market! - They have been so active on our instructions, bringing LOADS of viewings and great offers. Would highly recommend getting in touch with your local Barnard Marcus Branch!
1/5
TrustpilotBarnard Marcus at south croydon took an…
Barnard Marcus at south croydon took an holding deposit and told us to wait for a month as the landlord is doing some renovation for the apartments and at the end of the month they said they will give us the key to the flat and they said everything is confirmed on the 30th they inform us that the landlord has not responded to them and then they give stories stating that the landlord placed the advertisement in a different website and has given the property to someone else how can they be so careless and not inform us anything for a month and take the money I am really not sure worst ever agencies
5/5
TrustpilotThank you to Tamesha because although…
Thank you to Tamesha because although we missed the property we wanted She sent us several properties & has always gone above and beyond to help me and my partner.
5/5
GoogleNice and very quick response from barnard Marcus estate agents worcester park . Shown very nice property for renting. Thanks to Georgia Reeder
5/5
GoogleExcellent service - especially Tyrone Matthews. Exemplary in all aspects, going above and beyond in his duty of care. Huge Thanks 😊 …
1/5
GoogleTried to book a viewing, called 3 times and spoke with somebody and been promised a call back. Still no call back after a week and the property is still available! Clearly first time buyers aren’t worth their time.
Hi there, we're very sorry to hear that you have had some problems getting in touch with our team. We've checked through our phone system which tracks missed calls and nothing is outstanding on there. If you wish please email your details over to socialmedia@sequencehome.co.uk and we'll get a message to the office to call you back asap. Thank you
1/5
TrustpilotWorst agency ever
This is the worst agency we ever dealt with.We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund.I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the day of, no keys ready for us, etc.) up until now.Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls. They even had the nerve to claim that they could enter the property without our permission. This place clearly doesn’t know that unilateral proclaiming are meaningless and they have zero knowledge of the law. Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law.
5/5
GoogleBest Agent in the area. Professional, Responsive, Personable, Great Service. Georgia and Tyrone has been great. Thank you for all the help.
5/5
TrustpilotLewis Gilder is the most honest and…
Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!
1/5
TrustpilotFlat given in disgusting conditions
I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.
1/5
TrustpilotIllegally force you into using their mortgage services (Connells)
Careful - Barnard Marcus will try to bully you into using their mortgage broker (Connells, which is part of the same group of companies). They said that if we did not, we would lose the house we were trying to buy. The mortgage broker we ended up accepting was horrific, gave us advice which was negligent and was just so horrible to deal with. Absolute racket. They should be investigated by the police.
1/5
TrustpilotNightmare. Many years ago I used Barnard Marcus as…
Many years ago I used Barnard Marcus as my agent and had a very bad time of it because of there under hand dealing. The beginning of this year I tried to buy another home and had to deal with them again as the seller appointed them as their agent. Barnard Marcus never told me it was a probate sale and would take a lot longer to deal with. I have been left in the dark for weeks, they take weeks to reply and most times do not bother so I'm doing all the chasing. never again would I use Barnard Marcus.
5/5
GoogleTrina has been very helpful and has provided an excellent service, with wormth advices
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that Trina from the branch provided a five-star service!
5/5
GoogleBrilliant and professional service!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleTrina has been very helpful and has provided an excellent service, with wormth advices
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that Trina from the branch provided a five-star service!
5/5
GoogleHad a great experience dealing with Georgia and Tyrone with a recent letting. They were professional and went out of their way to help. Would highly recommend.
Thanks for the wonderful 5* review and recommendation fouad elkhazen! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid like the plague!!!
As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.
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