Barnard Marcus Surrey reviews

★★★★★ 5/5

Google

I have 2 properties managed by Barnard Marcus . I recently had a major flood in one of them and the tenants had to move out . Courtney and Ella were so helpful and supportive during this time and sorted out all the admin for me to be able to get the house repaired . They are both very professional and nothing was too much trouble for them . They really go out of their way to give a great service

Nina · 14 April 2026

★★★★★ 5/5

Google

I would like to say that I am thankful for Ella as she has played a key role in helping me secure my flat and made the entire process feel smooth and straightforward from start to finish. Ella was professional, efficient, and incredibly supportive throughout. She communicated clearly at every stage, kept me updated, and ensured everything progressed without delays. What could have been a stressful process was handled seamlessly thanks to her organisation and attention to detail. Her proactive approach and dedication really stood out, and I always felt confident that I was in good hands.

Roxanne · 16 March 2026

★★★★★ 1/5

Trustpilot

untrustworthy chancers

We had our placed valued and on the market with another agent. Barnard Marcus wrote to me to say they had a cash buyer specifically interested in our property. We varied our contract with another agent to allow for joint agency so we could contract with Barnard Marcus. After the contract was signed they ignored me for two weeks. There was no interested buyer. Fine, I fell for the oldest trick in the book, but as far as I'm concerned that's just dishonesty. They lied. Worse, they ignored us and had terrible customer service. Plus they got loads of details on the online listing wrong. I cancelled the contract during the cooling off period and I had to hassle them for several days (after the cancellation) to remove the listing. Unethical. Now, some brash bozo in their Southampton head office keeps badgering me on the phone. When I said I didn't have time to speak he rudely hung up. Needless to say, I don't recommend them.

Joshua · 13 August 2026

★★★★★ 1/5

Trustpilot

Never use them to let your flat out they lie about tenants they are putting in

Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .

Susan · 7 June 2026

★★★★★ 5/5

Google

This is my second time dealing with Barnard Marcus. We originally bought our house through them and then sold through them. Simon and Jude were an absolute delight to deal with and nothing was too much trouble for them. They were excellent at keeping me up to date during the whole process and ensured the deal went through in a timely fashion. 100% would use them again Thank you

Sabi · 27 November 2025

★★★★★ 5/5

Trustpilot

We recently sold our shared ownership…

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Craig · 13 April 2026

★★★★★ 5/5

Trustpilot

Christian Pickett is wonderful!

Christian Pickett is a wonderful letting agent! He went above and beyond to help us through our tough time, he was kind and respectful. Super speedy with his replies. I would strongly recommend having him as an agent! A strong thank you and appreciation from Dan and Amanda!!

Amanda · 15 September 2026

★★★★★ 5/5

Trustpilot

A huge thank you to Michael and team…

A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell

Rosemary · 14 October 2025

★★★★★ 5/5

Trustpilot

Barnard Marcus Battersea

I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.

Jann · 24 September 2025

★★★★★ 5/5

Google

Recently rented an apartment with Barnard Marcus (Worcester), Ella & Courtney made the process go very smooth and were absolute Gems! Easiest 5* review i've given in a while!

Netinho · 27 November 2025

★★★★★ 1/5

Trustpilot

Unprofessional and misleading

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

Customer · 24 May 2026

★★★★★ 5/5

Google

Just bought a property through Barnard Marcus and dealt with Charlotte. Very happy with the service provided. Both Charlotte and the team were Friendly and professional throughout the whole process. When picking up the keys we were given a …

Munuse · 16 April 2025

★★★★★ 5/5

Google

Recently bought a house that was being sold by BM and had the pleasure of dealing with Charlotte and Frank, who were efficient and polite at every turn. It was a pleasure to deal with two such friendly and hardworking young people- always positive and throw all in to finding a solution. A clear asset to the sales team, especially Frank- lovely manner.

Sabrina · 26 March 2024

★★★★★ 5/5

Google

Charlotte was brilliant from the start, handling a difficult tenant with care and consideration, generating great interest in the property with her professional expertise during a lull in the market, finally getting a great sale leaving …

Laurence · 16 April 2025

★★★★★ 5/5

Google

Just bought a property through Barnard Marcus and dealt with Charlotte. Very happy with the service provided. Both Charlotte and the team were Friendly and professional throughout the whole process. When picking up the keys we were given a little welcome box with chocolates and vouchers in which I thought was a lovely touch! Would highly recommend

Munuse · 25 May 2024

★★★★★ 1/5

Trustpilot

awful experiences aytime with them

Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..

Umut · 26 March 2026

★★★★★ 5/5

Trustpilot

The marvellous Ea

Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.

Ian · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank you the Barnard Marcus Tottenham team!

I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.

Customer · 25 March 2026

★★★★★ 5/5

Google

Searched for a property, found it through Barnard Marcus, moved in. Louis deserves a gold medal, he has been so supportive, responsive and excellent all around. As our move was last minute, he has guided us in a professional manner all the way through. The care and support we received was immaculate, honestly I cannot put into words how good Louis Arkell has been! We genuinely felt like it was a 5 star treatment. Excellent excellent excellent!!! Will never use a different agency ever again. Will genuinely stick to Barnard and Marcus from now on, all thanks to him and will recommend them highly to everyone. ESPECIALLY Louis. Very easy process, even the referencing which can be a headache, Louis chased everything up and kept us updated every step of the way. Honestly, extremely pleased with the service!!!lPositiveProfessionalism

Ro · 24 August 2022

★★★★★ 5/5

Google

The people are Barnard Marcusestate agents have been so helpful to me. As a first time renter I didn't know what to expect but Georgia and Tyrone talked me through everything and answered all my questions. Georgia and Tyrone was absolutely brilliant and would recommend them to anyone who was looking to rent first time. Thankyou again.

MichelleAmelia · 26 March 2024

★★★★★ 5/5

Google

Chloe is a very nice and polite person who helped me look for a property that is best suited and fits me best, I am very grateful for her assistant's.

Callum · 16 April 2025

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.

Binita · 20 August 2026

★★★★★ 5/5

Google

I'd like to pass on a massive thank you to Tyrone Matthews in lettings. Lots of great knowledge, and without his advice I'd have certainly been doing things all wrong as a first time landlord. Great asset to the company! Anyone looking to rent their property out, give Tyrone a shout for expert advice!

Thanzil · 25 February 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026