Every review we hold for the Surrey office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI instructed them to let my flat
I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID
Claire · 30 May 2023
★★★★★ 1/5
TrustpilotOverall experience with Bernard Marcus has been disappointing and stressful.
Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.
Jb · 15 May 2023
★★★★★ 5/5
TrustpilotI’d give 5 x 5 five stars if I could
The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.
CATHERINE · 26 September 2023
★★★★★ 5/5
GoogleJill and Charlotte were fantastic throughout the whole purchase process. Very professional and helpful. Thank you for your excellent work and we are happy in our new home!
Sung · 18 June 2024
Agent replied · 23 August 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgia Reeder from Barnard Marcus Agency was just AMAZING. She helped me to rent a new place and she was very very helpful and supportive with everything we need.
Thank you very much Georgia,
Thank you Barnard Marcus
Mădălina · 27 November 2023
Agent replied · 23 August 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBarnard Marcus has been our letting…
Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account.
I would strongly urge anyone to avoid this estate agent.
Johnson · 18 May 2026
★★★★★ 1/5
Trustpilot8 weeks is apparently a 'slight' delay
We reported heavy mould build up in our bedroom walls at the start of December. Samantha Patterson emailed us on the 8th December 2022 to ask us for more photos of the mould. We replied on the same day.We emailed again on the 6th January 2023 with updated photos of the mould as it was getting worse but still no reply. Emailed again on 22nd January 2023 for an update but got no reply.Finally got a reply today (24th January 2023) from Samantha apologising for the 'slight' delay. "I am been waiting for a response form the managing agents of the building who should investigate the possible leak. As I have not yet received a response, I am going back to your landlord to suggest next steps to try and get things moving and resolved."1) 8 weeks since last contact is not a slight delay. 2) There is a leak. it's not the first time we reported this. The managing agents of the building knows this and so does the landlord.3) Why does it take 6 weeks (minus 2 weeks for the festive period) of non contact from the managing agents before informing the landlord?
K · 24 January 2023
★★★★★ 1/5
TrustpilotLetting agents are liars
Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.
Khurram · 30 December 2025
★★★★★ 1/5
TrustpilotThey don't do their work unless it's an…
They don't do their work unless it's an emergency!!!
They're just wasting people's time. I really not happy with that!!!!They can only keep people waiting for months.
Adrienn · 10 September 2026
★★★★★ 5/5
TrustpilotVery good buying experience
The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!
Célia · 9 December 2022
★★★★★ 5/5
GoogleTrina at Barnard Marcus was super efficient in finding us a tenant and transparent with all communications. Would recommend this agency.
Liaised with Barnard Marcus again beginning of Jan 2023 and Tyrone was as every helpful and of course so efficient in finding us a tenant for our property. He was professional throughout, very approachable and made everything hassle-free for us. Thank you Tyrone and keep up the great work ethos!
Dr · 24 August 2023
★★★★★ 1/5
TrustpilotEvil company
Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.
Blyn · 14 November 2022
★★★★★ 5/5
GoogleTyrone was brilliant, really helpful and attentive especially when it came to making sure all my checks went through. Great guy!
Mousey · 17 August 2024
Agent replied · 23 August 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a great experience with Barnard Marcus. Tyrone was professional, responsive, and made the rental process seamless. He was supportive and approachable throughout.
Dr · 18 June 2024
Agent replied · 23 August 2024
Thank you for leaving us your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent services offered by the team. Mr Tyrone is very supportive and helpful and made the overall experience very smooth. Many thanks again.
Ashutosh · 18 June 2024
Agent replied · 23 August 2024
Hi Ashutosh, thank you for your kind words! We're delighted to hear that Mr. Tyrone provided you with excellent service and made your experience smooth. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotFeedback for Amirah Nawaz Barnard Marcus Hayes
I am writing this review as feedback for Amirah Nawaz mortgage consultant from Barnard Barcus Hayes. She is amazing and professional, offering me great advices, very patient, giving me support and explanation to make me comfortable with my decision. She checked on me weekly, helping me with my searches witch I appreciate a lot . I feel like knowing her for very long time. Very knowledgeable, she find the best deal for me. I couldn't find a better one. I recommended Amirah to everyone at my working place 😊. Thank you for your excellent service , deeply grateful 🙏. Catalina Nedelcu
Catalina · 17 August 2022
★★★★★ 5/5
TrustpilotTop service
Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend
Kyra · 7 October 2024
★★★★★ 5/5
GoogleI enjoyed my viewing with Abi, she's very thoughtful and knowledgeable. Thanks Abi!
Sam · 15 November 2024
Agent replied · 23 November 2024
Many thanks for your marvellous 5* review Sam. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotJust not nice to deal with
Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing
Big · 28 March 2026
★★★★★ 1/5
TrustpilotAVOID OR PAY THE PRICE
A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned
Julian · 29 October 2025
★★★★★ 4/5
TrustpilotA big thank you to the staff at Barnard…
A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done
Linda · 30 April 2022
★★★★★ 5/5
TrustpilotI had the pleasure to liaise with…
I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.
Keith · 22 April 2026
★★★★★ 2/5
TrustpilotOverall I wouldn’t recommend
As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.
Sarah · 1 November 2021
★★★★★ 5/5
TrustpilotWhen you try to buy your first property…
When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!
Katerina · 24 January 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
