5/5
GoogleDarren Wild was incredibly helpful during our mortgage application process. He took time to make sure we understood the whole process and answered all our questions. We would highly recommend his services. Thanks again Darren!
Trusted Agent profile · Surrey
Barnard Marcus Surrey reviews
★★★★★
668 reviews across 2 platforms
67 Central Road, Worcester Park, Surrey, KT4 8EB
Barnard Marcus's office in Surrey, at 67 Central Road, is rated 3.0 out of 5 across 668 reviews on two platforms, including 169 Google reviews rated 4.6.
Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Google1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
Google⭐⭐⭐⭐⭐ I cannot begin to express my gratitude and sheer awe at the incredible service …
Agent replied · 23 August 2024
Dear Milosz, Thank you so much for taking the time to share your incredible experience with … More
5/5
GoogleFantastic service from Darren Wild. He went the extra mile and helped us get a mortgage. Charlotte was always ready to help answer any questions we had in a calm, reassuring and professional way.
5/5
GoogleLucy Smith was the estate agent for our purchase. She was unfailing courteous, professional and always replied promptly to our queries. Our purchase was made much easier with her kind assistance. We would certainly recommend Barnard Marcs based on our experience. Thanks Lucy! Kindest regards fromMary & StuartPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
1/5
GoogleI thought they would take my enquiry seriously, but it was the opposite! I was looking for a rent. They wasted my time taking all my details-only not to appear on their records. After three days, I phoned to the office. They asked me to do all over again and promised me they would call me back again. They didn’t! In fact, the last person I spoke to abruptly finished the conversation because I asked/ challenged why it had not been recorded. Extremely poor service from not so serious team!
5/5
GoogleWe had some challenges with the sellers solicitor and Amy was very helpful. She was a very good communicator and intermediary, in fact she was directly answering my solicitor with his queries. I highly recommend this estate agency. Without their help we wouldn't have been able to complete on time.
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
5/5
GoogleChloe helped me over the phone to book a house visit perfect service
Agent replied · 23 August 2024
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
1/5
TrustpilotBarnard Marcus
Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.
5/5
GoogleWe have recently viewed a property on the market with Barnard Marcus. Charlotte met us at the property several times and showed us around. Charlotte was professional, patient and dealt with all our queries efficiently which resulted in us negotiating a purchase.
4/5
GoogleVery professional and prompt in following up and chasing solicitors and answering my queries. Beth was very polite, Sandra was patience and hardworking, assertive without being impolite. The only minor issue was the initial agent who started the process moved to another branch during the process without informing me.
5/5
GoogleBarnard Marcus helped us to sell our home. From the initial no obligation valuation to completion, I found BM staff to be professional, courteous and knowledgeable throughout. Great service from Annabel, Charlotte, Frank and Neve. I would highly recommend them.
Agent replied · 23 August 2024
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
5/5
TrustpilotBledian and his team were brilliant…
Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.
1/5
TrustpilotThe worst agency ever - avoid John Fenton
The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!
5/5
GoogleTrina has been efficient and extremely helpful, from the first viewing of the property to moving in. She went the extra mile to get the property for me and I could not have asked for a better letting agent to deal with this whole process. I would highly recommend t their services to any prospective tenant.
5/5
GoogleFrom the start to the finish, Darren was incredibly helpful arranging our mortgage application. He was very detailed and dedicated and took time to make sure we understood the whole process and answer all our questions. We were very happy and would highly recommend his services.PositiveResponsiveness, Professionalism
5/5
Trustpilot'Sequence' The best
'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.
5/5
GoogleDarren Wild helped us with the mortgage for our first property and provided an excellent service. He made the process as smooth and efficient as possible considering it was a complex transaction. Would recommend using him for any mortgage needs.
Agent replied · 23 August 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotShame on you nicole from north finchley…
Shame on you nicole from north finchley branch. Ive had a horrific experience with marcus barnard agency in north finchley. I went in looking to rent a flat that i liked. I followed absolutely everything submitted my documents and bank statements on time. Only for them to message me and lie about my refrencing telling me it has failed even though there was no reason for it to fail. ( obviously not giving me a proper reason they just said its failed and i asked why? they said we dont know ill have my manager call you which he never did!!!!!!! ) These people are liars and thieves they steal from people and took advantage of me bearing in mind i am disabled i feel discriminated against as i wasnt given an actual reason. These people steal money and lie about refrencing i am very shocked by this whole situation i have lost out on money and valuable time with these people. Im talking about the north finchley branch they are horrible if i can give 1 star i would. AVOID AT ALL COSTS IF YOU DONT WANT THEM STEALING FROM YOU.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Barnard Marcus Surrey
How many reviews does Barnard Marcus Surrey have?
Barnard Marcus's Surrey office has 668 reviews across two platforms: 169 on Google, 499 on Trustpilot (across the whole business).
What is Barnard Marcus Surrey's rating?
Barnard Marcus Surrey is rated 3.0 out of 5 across all 668 reviews, and 4.6 out of 5 on Google from 169 reviews.
Where is Barnard Marcus's Surrey office?
Barnard Marcus Surrey, 67 Central Road, Worcester Park, Surrey, KT4 8EB.
