Barnard Marcus Surrey reviews

★★★★★ 1/5

Trustpilot

I will never deal with this…

I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.

SAMY · 28 May 2024

★★★★★ 1/5

Trustpilot

Terrible

Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.

JM · 27 March 2026

★★★★★ 1/5

Trustpilot

The whole point of an auction is the…

The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.

Martin · 21 May 2024

★★★★★ 1/5

Trustpilot

A cheating and dangerous auction agent

A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.

Vanthoi · 12 May 2024

★★★★★ 5/5

Google

Very professional in this estate agent! Always kept up to date. Sandra has been an absolute star though out our whole process. Always going the extra mile to find out information. Would definitely recommend them to anyone. Managed to get our property though even in a lockdown. Darren from the mortgage side is also extremely helpful! Once again thank you Barnard Marcus!

Marley · 24 August 2021

★★★★★ 1/5

Trustpilot

Check-out report was ridiculous

Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.

Chester · 9 June 2026

★★★★★ 1/5

Trustpilot

I used Barnard Marcus Redhill to sell a…

I used Barnard Marcus Redhill to sell a flat via the ‘I am sold’ auction site. BM initially got the lease period incorrect and even though they were told they still went to the market with this incorrect information . Throughout the auction process there was a disconnect with BM and I am sold auction house. I was advised that I should be chasing I am sold to see whether people who were interested had made contact. Very difficult to get hold of I am sold. We were then advised to reduce the asking price and the reserve which we did . We eventually held an auction but there were no bidders . We withdraw from the market and sacked I am sold and BM . They still continue to market my flat at the wrong price even though the auction period has lapsed and they have been dismissed. Do not use BM and I am sold, is my advice .

Keith · 23 April 2024

★★★★★ 1/5

Trustpilot

Conditional selling of mortgages

This company forces you to use their mortgage brokers service no matter what! More often than not they cant beat the deal you have and if you disagree with them they force you out! Please make sure you report them to trading standards as they have been getting away with it for years and enough is enough. I worked for them and could not believe what I experienced. I am in the process of speaking with Trading Standards and hopefully it looks like they are going to be investigated again. If we keep doing it eventually they will be fined or worse told to cease trading now that would be great!!

Mark · 15 April 2024

★★★★★ 5/5

Google

We had an excellent experience, very helpful, very professional, kept us up to date on what was happening, every step of the way. Damon was our letting agent and we highly recommend him for all his amazing, tireless work on our behalf. He found us the perfect home to rent, we would not hesitate to use this service again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Lisa · 24 August 2020

★★★★★ 5/5

Google

Their service level is really top level. Thank to each of you and your team for all your efforts much appreciated. They are friendly, professionally and helpful. The Tyrone absolute professional that really understand the market and how to get very best outcome for their client. Very professional and customer awareness Letting Agents.

Ishtiaq · 27 November 2023

★★★★★ 5/5

Trustpilot

A very big thank you to Marina Nguyen and her staff at Barnard Marcus.

Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran

Saran · 4 May 2022

★★★★★ 5/5

Trustpilot

They understand what is important to you

This branch has friendly also professional staff, that from day one were very helpful when I contacted them. My agent was Millie and she is a diamond. She listened to what I wanted, explained the process through to completion, also provided me with options to help me make an informed decision. I cannot thank her enough. So I am extremely happy to recommend this company, especially the staff at this branch, who I found to be knowledgeable, polite and prepared to go that extra mile.

IAN · 21 February 2024

★★★★★ 5/5

Trustpilot

Wintana has been fantastic and very…

Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!

James · 2 December 2021

★★★★★ 1/5

Trustpilot

Lack of respect with tenant

I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.

Fabiana · 9 February 2024

★★★★★ 5/5

Trustpilot

Alex Harrison Knox was excellent!

Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!

John · 24 January 2024

★★★★★ 1/5

Trustpilot

Happy New Home …. NOT!!!

We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!

Tony · 21 January 2024

★★★★★ 5/5

Google

Georgia from letting was absolutely amazing ,she was helpful and ensuring that i took pocession of the property in just a week .I Couldn't ask for better . Alex also did a great job making sure I got the the right and most suitable property at a good offer .

Kelechi · 27 November 2023

★★★★★ 5/5

Google

I mostly dealt with Annabel on the sale of our maisonette. Annabel was great, professional and most of all kept me well informed throughout the whole process. I’m happy with the amount our home has sold for

Rochelle · 24 August 2023

★★★★★ 5/5

Google

Barnard Marcus have been excellent in assisting us get a mortgage. Darren was super prefoessional and informative helping us through every step of the process, he was willing to answer any questions and went above and beyond to ensure we were able to buy our first property on time in a very busy market.PositiveQuality, Professionalism

Peter · 24 August 2021

★★★★★ 5/5

Google

Trina has been efficient and extremely helpful. I could not have asked for a better letting agent to deal with this whole process. Trina was always prompt with her response. I felt my process went smoothly and felt more assured from the time I started communicating with Trina. Thanks Trina for all your help. I will deffo recommend my friends and family.

Hira · 25 August 2019

★★★★★ 5/5

Trustpilot

Kecia in the sales progression dept was…

Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.

Alan · 25 June 2024

★★★★★ 1/5

Trustpilot

They keep pestering me

I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.

Zulee · 15 October 2025

★★★★★ 1/5

Trustpilot

Barnard Marcus Flat Management

I am a landlord who pays a not insignificant amount of money to Barnard Marcus so that my flat can be managed in my absence. I have to say, it is rare that you encounter this level of incompetence. They left my tenants with no heating for over a week even though I had outlined what needed to be done to resolve the issue. They do not read, or at least read but do not understand simple emails that are sent to them and are generally acopic.Cannot wait for the contract to be up so that I can get rid of them. Avoid at all costs.

Victor · 27 November 2023

★★★★★ 1/5

Google

Gave an instruction to let a luxurious property and there was no follow up I phoned following day to express my disappointment and yet no call to apologise Tropical unreliable agents Tried competitor and instantly followed up instruction

Ari · 18 June 2024