Trusted Agent profile · Surrey
★★★★★
200 reviews across 2 platforms
5 Saffron Central Square, Wellesley Road, Croydon, Surrey, CR0 2FT
1st Avenue's office in Surrey, at 5 Saffron Central Square, is rated 4.4 out of 5 across 200 reviews on two platforms, including 152 Google reviews rated 4.5.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotI have just moved out of a flat which I…
I have just moved out of a flat which I rented for several years through 1st Avenue in Croydon. I always had any issue dealt with promptly with no fuss. The staff are all helpful. I never had any cause to complain and I would recommend them, and use them again in the future.
Thanks for taking the time to review the service. Many Thanks
5/5
GoogleHad a view with Ashantay and she was lovely and knowledgeable. Get your place with her!
1/5
Google1st avenue has no respect for the people who use there services i use to live there and they tried to keep all the deposit and they has the nerve to call me when tell me how they are on my side and I could not do anything but give them my acceptance to keep all the money I called the TDS the people who help you with problems like this i got more than half.i don't know who else they have done this to but from what I have heard it happens alot Be careful when dealing with 1st avenue Just incase they will try to act like they are on your side and they tired to help and if that don't work they will threaten
1/5
GoogleAbsolutely outrageous treatment to tenants wanting to leave a property. After cleaning and leaving our property to a better standard than which we received it we where stamped with over £650 bill even though the property was rented straight away after us leaving it! We even got charged for leaving items that belonged to the landlord in the property, basically getting told if there are no photos to prove this then nothing can be done! Do not deal with this company and try to seek property directly through a landlord as they are not professional ! Even after having problems with the door flying open on the 37th floor and having to basically beg the company to fix it in freezing cold temperatures this happened a week after moving in!NegativeProfessionalism
1/5
GoogleI will have a lot to say about my experience but I will just give an advise to the people who might sign with them (on tenants side). Have a good look of the wording they are using on the inventory and on how they are taking pictures, make sure they are taking clear pictures of any thing already used/damaged in the flat. I've neglected it as I never had issues and always had my deposit back, but they are something else with their 0 deposit scheme! You can't trust them, they will ripp you off at the end of you tenancy! Good luck.
5/5
GoogleI rented a flat in Tennyson Apartments, Croydon through the 1st Avenue Croydon team. The people were most helpful throughout the renting process, from online viewing until signing. They promptly responded to any questions I had regarding the new flat. The flat was handed over to me at an excellent condition. Furthermore, the team has been helpful with any maintenance issues that have occurred so far. They are dedicated to providing excellent services exclusively for the Saffron Central Square blocks of flats!
5/5
GoogleGreat experience with 1st Avenue, very knowledgeable team, would recommend
5/5
GoogleHad a really nice viewing of a flat in east Croydon with Ashantay. Very professional and really helpful with all my questions 😊 …
5/5
GoogleErron and Michelle helped me rent a flat in Saffron Central Square. They were able to offer me a virtual tour and an in-person tour once the tenant had moved out (due to Covid-19 restrictions). I was really impressed with how professional and courteous they were. They arranged for the flat to be repainted and some of the furniture replaced before my move and kept me up to speed with everything that was going on. Their referencing system was very efficient and easy to use. I would recommend 1st Avenue Croydon if you're looking to move into the area.PositiveResponsiveness, Professionalism
5/5
GoogleFrom the initial viewing to moving out all was good. I needed to move (after 3 years) ahead of my lease terms, Niamh communicated effectively and efficiently with my landlord keeping me informed the whole time and my exit went well with no issues. Thank you for all your help over the time I was a tenant at Pinnacle! Best regards to all J
5/5
GoogleA friend and I had a very small amount of time to move and so reached out to 1st Avenue. They showed us some fantastic places however unfortunately we were unable to decide on one of them. We have picked a different place now but I wanted to write a review to say that Michelle who showed us around was very professional, very understanding and was great to work with, we would recommend her to anyone looking for a place in the area.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Google1st Avenue were excellent in helping me sell my property. Can’t speak highly enough about Erron and Michelle, they really looked after me. Very professional from the outset, kept me up to date during the process, always came back to me when I’ve had queries, and they were very accommodating with viewings, documentation and general advice. I would highly recommend using 1st Avenue.
5/5
GoogleMoving in today, 1st avenue croydon are super helpful and full of great information and tools to help you move in easily. Prashant and Janna have been great, always answering questions quickly.
1/5
GoogleFrom a solid start, to complete and pure annoyance. Bailiffs from Croydon council knocking at my door constantly chasing council tax debts 1st Avenue have amassed. Promised a resolution but nothing - not even the courtesy to reply to an email. Really disappointed as it started so well with this lot…
5/5
GooglePrashant, professional and helpful
5/5
Google1st Avenue were excellent in helping me sell my property. Can’t speak highly enough about Erron and Michelle, they really looked after me. Very professional from the outset, kept me up to date during the process, always came back to me when I’ve had queries, and they were very accommodating with viewings, documentation and general advice. I would highly recommend using 1st Avenue.
5/5
GoogleMichelle and Erron were very helpful and friendly. Everything went smooth and I'm very pleased with my flat!PositiveResponsiveness, Professionalism
1/5
GoogleTerrible agency. Will try and deduct anything they can from deposit. They manipulate tenants and landlords to their benefit. They work with AL Property Maintenance to inflate prices. Dispute anything they claim with TDS and you will win. Unhelpful staff and owner. Rent from somewhere else if possible!!
5/5
GoogleErron and Michelle were very helpful with our move, everything went smoothly. Very happy with the service provided and our new flat!PositiveResponsiveness, Professionalism
5/5
GoogleJodie was our main contact for property management. She was always professional and reliable, dealing with most issues quickly.PositiveProfessionalism
4/5
GoogleI have been interacting with Niamh (Property manager for our flat) recently for few issues found in the flat since we have moved in. I have found Niamh very professional in her approach, she has listened to the issues we have raised and helped resolve these as quickly as possible. I appreciate the support she has been providing to us.PositiveResponsiveness, Professionalism
5/5
GooglePrashant gave us a fantastic service arranging our flat. I would highly recommend 1st Avenue as your property advisor.
5/5
GoogleI had a really good experience with 1st Avenue Croydon team as the entire process from property viewing till shifting was really smooth. I was getting regular updates from the team and they were really supportive and helpful in my move. Thank you team.
5/5
GoogleI had the pleasure of dealing with Paul. I cannot recommend him highly enough. Not only professional but also very understanding and patient.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
1st Avenue's Surrey office has 200 reviews across two platforms: 152 on Google, 48 on Trustpilot.
1st Avenue Surrey is rated 4.4 out of 5 across all 200 reviews, and 4.5 out of 5 on Google from 152 reviews.
1st Avenue Surrey, 5 Saffron Central Square, Wellesley Road, Croydon, Surrey, CR0 2FT.
