Benham and Reeves Surrey Quays reviews

★★★★★ 5/5

Trustpilot

We bought our first apartment in London…

We bought our first apartment in London with Benham & Reeves. The sales team is really helpful and efficient. Thank you so much especially to Thomas who answered and helped us till completion. Highly recommend

Mrs · 28 June 2022

★★★★★ 5/5

Google

The best agency in London by far! All of the people who work there are so kind and polite! Also, the quality of services they provide is impressive!

Dimitrios · 25 February 2023

★★★★★ 5/5

Trustpilot

I’m very pleased by the services…

I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again

Patti · 30 March 2022

★★★★★ 1/5

Trustpilot

avoid at all cost

Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.

H · 13 December 2018

★★★★★ 5/5

Google

Anna and Maria service are the best, and also very patient.

Levia · 13 April 2024

★★★★★ 1/5

Trustpilot

AVOID!!

AVOID!!! AVOID!! AVOID!!! This agency fraud us. We found an apartment in Notting Hill, transferred the deposit and the first month of rent. Two days before the moving in date the agent Sam called us and told us that the old tenant does not want to move out and he or she renewed their contract. And on top of that, they did not want to take any responsibility for their mistake. We told them on the same day we want our money back but this took them over three weeks to transfer this back. So we arrived in London without an accommodation and had to find another apartment and had to pay for the hotel and etc. We also could not even make a new offer for a new apartment because Benham and Reeves still had ours. They even lost one of the transfers and just realized after I told them. And it gets worst.... they transferred us less money than the amount we were supposed to transfer. Because they did not pay the bank fees and let us pay them again. How ridiculous. We are taking legal actions and hoping to get compensation at least. Was just a horrible experience and costs us our last nerves.

Christine · 9 October 2018

★★★★★ 5/5

Trustpilot

Good and detailed service

Good and detailed service, handle the lease properly.

Nic · 24 May 2024

★★★★★ 5/5

Google

It was such a nice experience to deal with you guys from the boss Mark, Kevin and Maria .I'm really appreciate your assist 🌹🌹🌹 …

Tumadhir · 25 February 2023

★★★★★ 1/5

Trustpilot

The most unpleasant renting experience…

The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.

Previous · 11 December 2023

★★★★★ 5/5

Trustpilot

Dinesh has done a great job helping me…

Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!

Yanting · 21 September 2023

★★★★★ 5/5

Trustpilot

I am very satisfied with Kyle and…

I am very satisfied with Kyle and Veronica's help during my renting. The service is very good, thank you！

Xinran · 21 July 2023

★★★★★ 5/5

Trustpilot

Slick experience renting a property…

Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.

Toby · 23 June 2023

★★★★★ 5/5

Trustpilot

Very satisfied

Very satisfied, great communication, Wesley & Veronica in the Fulham Reach office we're superb in both setting up and later renewing our lease

Roly · 21 March 2023

★★★★★ 1/5

Trustpilot

Benham & Reeves hidden fees

My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.

Assous · 28 August 2020

★★★★★ 5/5

Trustpilot

B&R Colindale branch

We are happy with the service provided by B&R Colindale branch. Raj Miah together with his colleagues are very helpful and professional.

Ed · 3 April 2023

★★★★★ 5/5

Trustpilot

Customer experience

Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.

Consumer · 14 September 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!

Sonal · 31 March 2022

★★★★★ 5/5

Trustpilot

Great service

Great service. Always very quick to deal with any issues.

Maivand · 25 January 2024

★★★★★ 5/5

Trustpilot

Wonderful experience

Wonderful experience！

Bryant · 25 June 2024

★★★★★ 5/5

Trustpilot

A great service and never have any…

A great service and never have any problems.

Richard · 19 January 2024

★★★★★ 5/5

Trustpilot

Wesley Ramsay has done a good job

Wesley Ramsay has done a good job. Many thanks for the wonderful service!

Sally · 22 September 2023

★★★★★ 5/5

Trustpilot

Smooth process

Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar

Omar · 18 November 2022

★★★★★ 5/5

Trustpilot

I am very pleased with the professional…

I am very pleased with the professional service provided by Abbas Efir. He handled all my queries promptly and followed through well. He has been most responsive and helpful and represents B&R well. Thumbs up, Abbas!

Annie · 6 October 2020

★★★★★ 5/5

Trustpilot

A very positive letting experience…

A very positive letting experience dealing with Tanya and Lily. Very helpful and professional approach and felt like a more personal service than many other property agents provide.

Richard · 1 April 2022