Trusted Agent profile · Surrey Quays
★★★★★
539 reviews across 2 platforms
Unit B, Cadmus Court, Seafarer Way, Surrey Quays, SE16 7DW
Benham and Reeves's office in Surrey Quays, at Unit B, is rated 4.6 out of 5 across 539 reviews on two platforms, including 148 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
5/5
GoogleAnna and Maria are very professional and communicative in processing the tenancy. We are happy with their services.
Hi Mengci, thanks very much for telling us that you found Anna and Maria from our Surrey Quays lettings team professional and so helpful. We're very pleased to know you've had such a great renting experience with us. - Emily, B&R
5/5
TrustpilotServices especially response and…
Services especially response and turnaround time is excellent! Services are almost personalized and well tailored!Working with Kayleigh (Marla) is absolutely awesome; extremely pleasant and responsive; excellent agent!
Hi Joseph, its great to hear you we are an excellent agent. Kayleigh and the property management team are very pleased to hear this. We appreciate seeing this feedback here. - Emily, B&R
5/5
TrustpilotGood service ever experienced before
Good service ever experienced before. Thanks to my property manager Tamae!
Thank you very much for your kind feedback here for Tamae in our property management team, it is warmly appreciated.- Emily, B&R
5/5
TrustpilotExemplary Service
I've dealt with Benham & Reeves for a number of years now and have always received exemplary service. I especially appreciate being kept in the loop with regards to the changes in the property market, and rely on their regular newsletters to keep me abreast of developments. Keep doing what you're doing!
Thanks Emma, really kind of you to give such great feedback. We are pleased to hear you like our newsletters and that you find them informative, that's great. Many thanks, Emily, B&R
5/5
GoogleAnna and Maria from Benham & Reeves - Surrey Quays Estate Agents provided exceptional service during my property search. They were knowledgeable, attentive, and proactive in finding the right property for me. I highly recommend them for their professionalism and commitment to their clients. Great job, Anna and Maria!
5/5
TrustpilotB&R and Wesley always respond to my…
B&R and Wesley always respond to my questions promptly. They are very efficient and professional. Thank you B&R.
Thank you Helen, we're very happy to hear you have found the service prompt and professional from Wesley in our lettings team. We appreciate you sharing your feedback and five star rating here. - Emily, B&R
4/5
GoogleI was aided by Kelechi from the Surrey Quays branch after having locked myself out. She was very responsive and was able to assist me swiftly and professionally with the issue at hand! Thank you for the help Kelechi!PositiveResponsiveness
Hi Jean-Baptiste, we're pleased to hear you got the fast help you needed from Kelechi when you were locked out. Thanks for your kind review. best, Emily Taylor, B&R
5/5
GoogleTan has helped me rent 2 properties now, and always goes the extra mile for his clients reassuring me throughout and I will be definitely recommending him to my other family and friends that are looking to rent in the UK.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Lin, its great to see your five star rating and feedback for the service you received from our lettings team here in Surrey Quays. We would of course be delighted to help your friends & colleagues if they need a new London home. Best regards, Emily Taylor, B&R
5/5
TrustpilotVeronica,Francesca Sapiano,Adrian Ciot,KyleMathews, Sarah
Mr. Kyle Mathew and all the members in team are very supportive with timely responses and constructive action on times.Thanks for all the support given and in future in advance.
Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R
5/5
TrustpilotGreat service from Benhams
Great from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties. Thanks for Nick Hubbard
Hi Zibo, its great to hear you've had such a great service experience with Nick and our Ealing lettings team. We appreciate this feedback and five star rating, thank you.- David M, B&R
5/5
TrustpilotAll those experieces are totally well.
All those experieces are totally well.thanks for asking.
Hi, thanks very much for your feedback here, we're glad the service provision is going well for you. We appreciate your custom.- Emily, B&R
4/5
TrustpilotProfessional and helpful …
Benham and Reeves have been been my letting agents since 2020 . I have found both my past and present agents professional and very helpful. Would reccomend
Thanks Tina, we are pleased to hear the lettings service is working well for you as a landlord, we value your custom. - Emily, B&R
5/5
TrustpilotThey help to manage the apartment until…
They help to manage the apartment until now.Quick response to any inquiry and very helpful all the times.
5/5
TrustpilotI'm a tenant in a B&R managed property
I'm a tenant in a B&R managed property. Any problems I have had are always resolved by my property manager Kayleigh swiftly, effectively and courteously.
Hi Paul, thank you for sharing your positive feedback and five star rating here. Kayleigh and the management team are pleased to hear you are happy with the service, this is great to hear.- Emily, B&R
5/5
TrustpilotI was unable to make contact with an…
I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.
Thanks for your lovely review Brian. Abbas is an experienced member of the team and we're pleased to hear you have benefiited from his persuasive skills! - Emily, B&R
5/5
TrustpilotRubel and Thuraya
Rubel and Thuraya, thank you so much for assisting with the renewal of my tenancy!
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
1/5
TrustpilotWorst renting experience in my life
Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!
5/5
TrustpilotGreat agent!
I’m very grateful to Greta and Darcy for their amazing job performance. They were always quick and very helpful.They are absolutely trustworthy.
Hi Moeri, Greta and Darcy are thrilled to see your lovely feedback and five star rating here, we're very pleased to hear you've had such a great service experience with us.- Emily, B&R
5/5
TrustpilotShali Motichande
Efficient and excellent service
Hi David, thanks very much for sharing a five star rating here which Shali is thrilled to see, we are glad you've found the lettings service efficient and excellent. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
TrustpilotWe bought our first apartment in London…
We bought our first apartment in London with Benham & Reeves. The sales team is really helpful and efficient. Thank you so much especially to Thomas who answered and helped us till completion. Highly recommend
Thank you very much Mrs Lee, we are thrilled to hear you've found our sales service and Thomas, so helpful and efficient, this is great to hear. Thank you for sharing your five star rating here, we really appreciate it.- Emily, B&R
5/5
GoogleThe best agency in London by far! All of the people who work there are so kind and polite! Also, the quality of services they provide is impressive!
Thank you Dimitrios, we're thrilled to hear you call us the best agency in London and we're glad you found our Surrey Quays team polite, thanks for the five star rating too, we really appreciate it. - Emily, B&R
5/5
TrustpilotI’m very pleased by the services…
I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again
Hi Patti, thanks for sharing this lovely feedback here. Sara and all the Kensington sales team were very pleased to see your lovely feedback. Being professional and ethical are attributes we really strive to reflect so its great to hear we met your expectations here.- Emily, B&R
1/5
Trustpilotavoid at all cost
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.
5/5
GoogleAnna and Maria service are the best, and also very patient.
Hi Carol, thanks for sharing a five star rating which Anna and Maria are very happy to see. We are pleased to hear you've found the team patient and had a good service experience with us. - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Surrey Quays won Trusted Agent; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.
