Trusted Agent profile · Surrey Quays

Benham and Reeves Surrey Quays reviews

★★★★★ Excellent

539 reviews across 2 platforms

Unit B, Cadmus Court, Seafarer Way, Surrey Quays, SE16 7DW

Benham and Reeves's office in Surrey Quays, at Unit B, is rated 4.6 out of 5 across 539 reviews on two platforms, including 148 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.

Google logo

4.8 / 5

148

Reviews on Google

This office

Trustpilot logo

391

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.

5/5

Trustpilot

We have been using Benham and reeves…

We have been using Benham and reeves for our properties for several years now. They have been very helpful and responsive. I would highly recommend them.

Christine · 31 March 2022

Agent replied · 22 February 2024

Thanks Christine, we're really pleased to know you find us helpful and responsive. We really value your custom and five star rating shared here.- Emily, B&R

5/5

Google

Tan has helped us from start to finish with our property search and we couldnt be more happy with the property he found us in Royal Arsenal. We love it.PositiveQuality

Alana · 20 June 2021

Agent replied · 19 June 2024

Hi Alana, thanks very much for your kind review and five star rating. We are big fans of Royal Arsenal, its a great place to live! We wish you well. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Professional and friendly staff

Professional and friendly staffVery good communication

Mr · 20 December 2023

Agent replied · 22 February 2024

Hi Mr Haboubi, we're pleased to hear you've found our staff professional and friendly, these are important attributes we value too. Thank you for your custom.- Emily, B&R

5/5

Trustpilot

It was a great easy experience

It was a great easy experience, they helped me with almost everything, and they also gave me a quick answer for all of my questions.

Turki · 30 March 2022

Agent replied · 22 February 2024

Thank you Turki, our Nine Elms team are very appreciative of your five star service rating. We're pleased to hear you had such an easy experience with us.- Emily, B&R

5/5

Google

Kevin and Maria are excellent agents - would highly recommend them!

Shreya · 30 July 2023

Agent replied · 25 February 2024

Hi Shreya, thank you very much for sharing a five star rating here and for your kind feedback which is great to hear. We're very pleased to know you've had such a great service experience with us. - Emily, B&R

5/5

Trustpilot

Excellent Always BR by Mr. Barrak & Mr. Ahmad, on behalf-Amutha

The service as lending manager and the other related services are really very supportive and continuous.Thanks

AMUTHA · 20 February 2023

Agent replied · 22 February 2024

Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R

5/5

Trustpilot

Great work

Great work from Shanghai office, always help at the right time.

Yi · 14 July 2023

Agent replied · 22 February 2024

Thank you Yi, we are are very pleased to hear you are happy with the service and receiving timely help when you need it. - David M, B&R

5/5

Google

A wonderful great, clean, bright office to attend to and Kelechi the lettings negotiator was fantatsic, accommodating and very helpful! Thank you very much.

My-Linh · 25 February 2022

Agent replied · 25 February 2024

Thank you My-Linh for your kind feedback and for rating our Surrey Quays lettings branch with five stars. We're really pleased you like our office here at Marine Wharf and found us so helpful. Kelechi and all the team are pleased to hear this. best regards, Emily, B&R

5/5

Google

From start to finish, I’ve had an amazing experience with Benham and Reeves Surrey Quays. I couldn’t be more happier with my property. Would definately recommend family and friends

Alki · 25 February 2021

Agent replied · 25 February 2024

Thank you Alki, its really kind of you to leave a five star rating and for your service experience which is very encouraging. We are really glad to hear you are enjoying your rental property too. Best regards, Emily Taylor, B&R

5/5

Trustpilot

Abbie White helped us tremendously in…

Abbie White helped us tremendously in sorting out our new flat and was a pleasure to work with every step of the way.

Frank · 3 March 2022

Agent replied · 22 February 2024

Thank you Frank for sharing your five star rating here and with the TP community, we really appreciate it. Abbie was thrilled to see this lovely feedback. We wish you well with your tenancy.- Emily, B&R

5/5

Trustpilot

Nick Hubbard

Very professional service being offered especially their prompt action to locate suitable tenant.

Aga · 23 March 2023

Agent replied · 22 February 2024

Hi Aga, thanks very much for your kind feedback and five star rating. Nick and all the Ealing lettings team are pleased to hear you've found the service professional. Thanks for trusting us with your property.- Emily, B&R

5/5

Trustpilot

Professional agency

Great experience, we were assisted by Di and Jade with utmost professionalism

Pietro · 10 March 2023

Agent replied · 22 February 2024

Thank you Pietro, we're thrilled to hear you've had such a great experience with Di and Jade from our lettings team. - Emily, B&R

5/5

Trustpilot

My agent is Mr Di Gong

My agent is Mr. Di Gong

Cathleen · 3 August 2023

Agent replied · 22 February 2024

Thank you for sharing a five star rating here Cathleen, Di is very appreciative. - Emily, B&R

5/5

Google

Really nice agent. Patient and timely assistant through all the tenancy.

Wen · 25 February 2023

Agent replied · 25 February 2024

Thank you Wen, we're thrilled to hear you found our team here patient and efficient. We really appreciate the five star rating too. - Emily, B&R

1/5

Trustpilot

Worst agents I have ever dealt with…

Worst agents I have ever dealt with !!!!!!! CHECK ALL THEIR BAD REVIEWSUtter lies and misleading info from two members of their staff, didn't follow GDPR procedures so I am worried what happens with my data, and when I spoke with their lettings director Mark what a utterly rude, belligerent man!!This is why the Government are banning letting fees from 01 June

Darren · 7 February 2019

5/5

Google

Very professional personnel to help you on finding a place and settling in. I really apreciate the received support. Will certainly recommed to friends.

Ana · 25 February 2021

Agent replied · 25 February 2024

Hi Ana, due to lockdown on Google we couldnt reply earlier but now we can, we want to thank you very much for your kind review of our service and the five star rating which means alot to us. The branch staff are very glad to hear you are settling in to your rental property too. Best regards, Emily Taylor, B&R

5/5

Google

Had a wonderful experience with Benham & Reeves, especially with Mr. Tan Pham. He is very responsive and helpful! I would recommend this agent!

Claire · 25 February 2021

Agent replied · 25 February 2024

Thank you very much for rating our Surrey Quays lettings agents with five stars, it means alot to us. Tan and the branch staff will be very happy to help anyone you recommend to us. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Tanya manages my property so well she…

Tanya manages my property so well she is great as dealing with difficult tenants and resolving situations.

Hannah · 31 March 2022

Agent replied · 22 February 2024

Thank you for the five star rating shared here Hannah and also for telling us how happy you are with the way Tanya in our property management team manages your property. It can be a very stressful job so this feedback means alot - thank you.- Emily, B&R

1/5

Trustpilot

If you book a viewing the agent may not turn up

Book a viewing with an agent to view a property at Imperial Wharf.The agent cancel the viewing 15 min earlier our appointment and they didn't even apologise.Very unprofessional estate agency

Max · 28 February 2018

Agent replied · 22 February 2024

Hi Max, we have joined Trustpilot recently and hope to respond as quickly as we can to reviews. Sorry you did not have a good experience on that occasion. Our negotiators do have mobile phones so I can only apologise on their behalf if they were late. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Great experience for property sale

Jeremy found a suitable buyer for our property in a difficult market after another estate agent didn't succeed. Definitely recommend.

SANDER · 7 September 2021

Agent replied · 22 February 2024

Thanks very much for your feedback, we're thrilled to hear you had such a great selling experience with us and will be recommending us.best regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service

Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.

Xu · 30 March 2022

Agent replied · 22 February 2024

Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R

1/5

Google

Terrible customer service experience. Extremely unprofessional. Receive placatory emails as response but no action. Would not recommend renting with this agency as their after service is absolutely awful.

Haritha · 26 February 2018

Agent replied · 25 February 2024

Hi, we don't recognise you as having registered with us. We will be reporting this review to Google.

5/5

Google

I received a really nice experience by working with this agency. Mark and Maria are very helpful and provide good support for their clients.

Julia · 26 February 2020

Agent replied · 25 February 2024

Thanks for your 5 star review Julia, it's great to know you experienced the good service you expected from our lettings team, kind regards, Emily Taylor, B&R

5/5

Google

Amazing help and very kind staff

Kindah · 25 February 2023

Agent replied · 25 February 2024

Thanks Kindah, really great to hear you found us helpful and kind and we appreciate it you taking the time to share your five star rating. - David M, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Benham and Reeves's Google reviewsLeave Benham and Reeves a review

Questions about Benham and Reeves Surrey Quays

Has Benham and Reeves won any awards?

Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Surrey Quays won Trusted Agent; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.

The Trusted Agent

Is this your office? Claim your page.