Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe have been using Benham and reeves…
We have been using Benham and reeves for our properties for several years now. They have been very helpful and responsive. I would highly recommend them.
Christine · 31 March 2022
Agent replied · 22 February 2024
Thanks Christine, we're really pleased to know you find us helpful and responsive. We really value your custom and five star rating shared here.- Emily, B&R
★★★★★ 5/5
GoogleTan has helped us from start to finish with our property search and we couldnt be more happy with the property he found us in Royal Arsenal. We love it.PositiveQuality
Alana · 20 June 2021
Agent replied · 19 June 2024
Hi Alana, thanks very much for your kind review and five star rating. We are big fans of Royal Arsenal, its a great place to live! We wish you well.
Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotProfessional and friendly staff
Professional and friendly staffVery good communication
Mr · 20 December 2023
Agent replied · 22 February 2024
Hi Mr Haboubi, we're pleased to hear you've found our staff professional and friendly, these are important attributes we value too. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotIt was a great easy experience
It was a great easy experience, they helped me with almost everything, and they also gave me a quick answer for all of my questions.
Turki · 30 March 2022
Agent replied · 22 February 2024
Thank you Turki, our Nine Elms team are very appreciative of your five star service rating. We're pleased to hear you had such an easy experience with us.- Emily, B&R
★★★★★ 5/5
GoogleKevin and Maria are excellent agents - would highly recommend them!
Shreya · 30 July 2023
Agent replied · 25 February 2024
Hi Shreya, thank you very much for sharing a five star rating here and for your kind feedback which is great to hear. We're very pleased to know you've had such a great service experience with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Always BR by Mr. Barrak & Mr. Ahmad, on behalf-Amutha
The service as lending manager and the other related services are really very supportive and continuous.Thanks
AMUTHA · 20 February 2023
Agent replied · 22 February 2024
Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R
★★★★★ 5/5
TrustpilotGreat work
Great work from Shanghai office, always help at the right time.
Yi · 14 July 2023
Agent replied · 22 February 2024
Thank you Yi, we are are very pleased to hear you are happy with the service and receiving timely help when you need it. - David M, B&R
★★★★★ 5/5
GoogleA wonderful great, clean, bright office to attend to and Kelechi the lettings negotiator was fantatsic, accommodating and very helpful! Thank you very much.
My-Linh · 25 February 2022
Agent replied · 25 February 2024
Thank you My-Linh for your kind feedback and for rating our Surrey Quays lettings branch with five stars. We're really pleased you like our office here at Marine Wharf and found us so helpful. Kelechi and all the team are pleased to hear this.
best regards, Emily, B&R
★★★★★ 5/5
GoogleFrom start to finish, I’ve had an amazing experience with Benham and Reeves Surrey Quays. I couldn’t be more happier with my property. Would definately recommend family and friends
Alki · 25 February 2021
Agent replied · 25 February 2024
Thank you Alki, its really kind of you to leave a five star rating and for your service experience which is very encouraging. We are really glad to hear you are enjoying your rental property too.
Best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotAbbie White helped us tremendously in…
Abbie White helped us tremendously in sorting out our new flat and was a pleasure to work with every step of the way.
Frank · 3 March 2022
Agent replied · 22 February 2024
Thank you Frank for sharing your five star rating here and with the TP community, we really appreciate it. Abbie was thrilled to see this lovely feedback. We wish you well with your tenancy.- Emily, B&R
★★★★★ 5/5
TrustpilotNick Hubbard
Very professional service being offered especially their prompt action to locate suitable tenant.
Aga · 23 March 2023
Agent replied · 22 February 2024
Hi Aga, thanks very much for your kind feedback and five star rating. Nick and all the Ealing lettings team are pleased to hear you've found the service professional. Thanks for trusting us with your property.- Emily, B&R
★★★★★ 5/5
TrustpilotProfessional agency
Great experience, we were assisted by Di and Jade with utmost professionalism
Pietro · 10 March 2023
Agent replied · 22 February 2024
Thank you Pietro, we're thrilled to hear you've had such a great experience with Di and Jade from our lettings team. - Emily, B&R
★★★★★ 5/5
TrustpilotMy agent is Mr Di Gong
My agent is Mr. Di Gong
Cathleen · 3 August 2023
Agent replied · 22 February 2024
Thank you for sharing a five star rating here Cathleen, Di is very appreciative. - Emily, B&R
★★★★★ 5/5
GoogleReally nice agent. Patient and timely assistant through all the tenancy.
Wen · 25 February 2023
Agent replied · 25 February 2024
Thank you Wen, we're thrilled to hear you found our team here patient and efficient. We really appreciate the five star rating too.
- Emily, B&R
★★★★★ 1/5
TrustpilotWorst agents I have ever dealt with…
Worst agents I have ever dealt with !!!!!!! CHECK ALL THEIR BAD REVIEWSUtter lies and misleading info from two members of their staff, didn't follow GDPR procedures so I am worried what happens with my data, and when I spoke with their lettings director Mark what a utterly rude, belligerent man!!This is why the Government are banning letting fees from 01 June
Darren · 7 February 2019
★★★★★ 5/5
GoogleVery professional personnel to help you on finding a place and settling in. I really apreciate the received support. Will certainly recommed to friends.
Ana · 25 February 2021
Agent replied · 25 February 2024
Hi Ana, due to lockdown on Google we couldnt reply earlier but now we can, we want to thank you very much for your kind review of our service and the five star rating which means alot to us. The branch staff are very glad to hear you are settling in to your rental property too. Best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleHad a wonderful experience with Benham & Reeves, especially with Mr. Tan Pham. He is very responsive and helpful!
I would recommend this agent!
Claire · 25 February 2021
Agent replied · 25 February 2024
Thank you very much for rating our Surrey Quays lettings agents with five stars, it means alot to us. Tan and the branch staff will be very happy to help anyone you recommend to us.
Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotTanya manages my property so well she…
Tanya manages my property so well she is great as dealing with difficult tenants and resolving situations.
Hannah · 31 March 2022
Agent replied · 22 February 2024
Thank you for the five star rating shared here Hannah and also for telling us how happy you are with the way Tanya in our property management team manages your property. It can be a very stressful job so this feedback means alot - thank you.- Emily, B&R
★★★★★ 1/5
TrustpilotIf you book a viewing the agent may not turn up
Book a viewing with an agent to view a property at Imperial Wharf.The agent cancel the viewing 15 min earlier our appointment and they didn't even apologise.Very unprofessional estate agency
Max · 28 February 2018
Agent replied · 22 February 2024
Hi Max, we have joined Trustpilot recently and hope to respond as quickly as we can to reviews. Sorry you did not have a good experience on that occasion. Our negotiators do have mobile phones so I can only apologise on their behalf if they were late. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotGreat experience for property sale
Jeremy found a suitable buyer for our property in a difficult market after another estate agent didn't succeed. Definitely recommend.
SANDER · 7 September 2021
Agent replied · 22 February 2024
Thanks very much for your feedback, we're thrilled to hear you had such a great selling experience with us and will be recommending us.best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.
Xu · 30 March 2022
Agent replied · 22 February 2024
Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R
★★★★★ 1/5
GoogleTerrible customer service experience. Extremely unprofessional. Receive placatory emails as response but no action. Would not recommend renting with this agency as their after service is absolutely awful.
Haritha · 26 February 2018
Agent replied · 25 February 2024
Hi, we don't recognise you as having registered with us. We will be reporting this review to Google.
★★★★★ 5/5
GoogleI received a really nice experience by working with this agency. Mark and Maria are very helpful and provide good support for their clients.
Julia · 26 February 2020
Agent replied · 25 February 2024
Thanks for your 5 star review Julia, it's great to know you experienced the good service you expected from our lettings team, kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleAmazing help and very kind staff
Kindah · 25 February 2023
Agent replied · 25 February 2024
Thanks Kindah, really great to hear you found us helpful and kind and we appreciate it you taking the time to share your five star rating.
- David M, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.