Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service for helping to rent flat in UK! Recommend BNO HK people should contact them
My family moved to UK a month ago and very thankful to Sam Shah and Penny Cheung to help us to rent a flat in Colindale. Highly recommend to contact them! I've heard some BNO HK people cannot rent property but Benham & Reeves are so helpful to us in renting the flat before we move to UK!!!!
P · 18 January 2021
Agent replied · 22 February 2024
Thank you very much Mr Lee for your five star rating and for telling us of your positive experience. We are indeed helping many people who are making their transition from Hong Kong to London under the Gov.uk BNO passport scheme. We welcome your recommendations to others who are looking to rent or buy property here.Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotQuick and straightforward communication
Very smooth communication and quick proccess for our rental agreement managed by B&R. From the initial visit with Ivan to the final steps getting the keys, no issues whatsoever. Hope this relationship remains strong for our whole tenancy.
J.R · 27 July 2023
Agent replied · 22 February 2024
HI JR, thanks very much for your kind feedback here which Ivan is thrilled to see. We are glad the lettings service has met your expectations and we wish you well.- Emily, B&R
★★★★★ 5/5
TrustpilotEfficiency
My previous tenant has completed their contract in May and your staff were so good in finding a new tenant immediately so that there is no gap between two tenants. I highly appreciate their effort and efficiency on this issue.
Lung · 19 May 2023
Agent replied · 22 February 2024
Thank you David, we are glad to hear you've found our lettings service so efficient and we appreciate the five star rating.- Emily, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh Weston (MARLA)
Dear Benham & Reeves Team specially Ms. Kayleigh Weston (MARLA) for your continuous & timely support. We always appreciate your efforts in maintaining our property.Best RegardsDr. Abdulmajeed Ali Ahmed Alawadhi
Dr · 21 January 2024
Agent replied · 22 February 2024
Thank you very much Dr Alawadhi, we appreciate you leaving your kind service feedback here for Kayleigh in our property management team. We appreciate your custom and are pleased to hear you are receiving a great service.- Emily, B&R
★★★★★ 5/5
GoogleCorey at Benham & Reeves - Surrey Quays truly looked after us in our search! He went above and beyond to help us find our specific requirements. Very friendly, easy to communicate with, professional and has great local market knowledge. Highly recommended!
T · 25 February 2023
Agent replied · 25 February 2024
Thanks very much for sharing your five star rating here and for your highly positive comments about the service Cory has provided. We're thrilled to know you've had a great service experience with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotB&R is a very professional agency that…
B&R is a very professional agency that help me lot.Especially for abroad guest,It is worthy to choose.
Vincent · 12 September 2024
Agent replied · 25 October 2024
Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent agency from start to finish
Excellent agency from start to finish. Addressing issues with the property on time and efficiently! Especially, our property manager, Ms K. Weston, is on the ball with literally every maintenance concern, very approachable and lively! Highly recommending this agency!
Lila · 25 April 2023
Agent replied · 22 February 2024
Hi Lila, we really appreciate the lovey feedback about the property management service you've been receiving. Kayleigh is thrilled to see this and your five star rating. Thank you!- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent
Yuan at the Hammersmith branch is exactly what anyone is looking for in a successful agent navigating a highly competitive property market - efficient, reliable, transparent. She is fantastic and a great reflection on Benham&Reeves as a company. Very impressed.
Sarah · 24 March 2023
Agent replied · 22 February 2024
Hi Sarah, great to hear you've had such great service from Yuan. All the Hammersmith team are very encouraged to see this and your five star rating, thank you!- David M, B&R
★★★★★ 5/5
TrustpilotExcellent Service
Very much happy with Benhams and Reeves, and Lisa Jane Strutton, on the letting side, and William Clark on the property management side. Always trying their best for their clients.
Mohd · 15 December 2023
Agent replied · 22 February 2024
Hi Mohd, thank you very much for leaving this very kind feedback here along with a five star rating. Lisa-Jane and William are very pleased to see this. Always trying our best for our clients is definitely our motto! - Emily, B&R
★★★★★ 5/5
GoogleWe have used Benham and Reeves to manage our property for many years. They provide a truly professional yet personal service. Kevin Lam helped us rent out our property very quickly and smoothly as usual.
Neil · 30 July 2023
Agent replied · 25 February 2024
Hi Neil, great to see your five star rating here and for your positive feedback which Kevin is very pleased to see. Thank you for trusting us and for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves are really great
Benham and Reeves are really great Agents. I used them as a tenant for 2 different apartments, and my experience has been amazing.
Prakshal · 21 July 2025
★★★★★ 1/5
TrustpilotDeposit troubles
Very helpful finding a flat, quick to respond, helpful in negotiating. However, very slow in releasing the deposit. It was like pulling teeth. Impossible to get the property manager on the phone (tried many many times), they are slow to respond to emails.
Mykolas · 22 October 2022
Agent replied · 22 February 2024
Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R
★★★★★ 5/5
TrustpilotBenham & Reeves managing our property…
Benham & Reeves managing our property since 2019, very professional, Kyle Matthews our letting manager always kept us updated with the tenancy situation, trying to find a new tenant asap
Aseel · 25 April 2025
★★★★★ 5/5
TrustpilotHas been a month since we moved to…
Has been a month since we moved to propriety managed by the Kew branch of Benham & Reeves, Tanya, and the pos-rental support team has been just amazing. - Fast response upon our request. - Professional manner to act and take responsibility to get sorted.I truly recommend Benham services.
William · 13 December 2021
Agent replied · 22 February 2024
Thank you William, we really appreciate the highly positive feedback you've given regarding your experience with our Kew lettings and property management team. We're very glad you find us professional and that everything is managed in a timely manner. This is great to hear, thanks.- Emily, B&R
★★★★★ 1/5
TrustpilotDreadful customer service and avoid…
Dreadful customer service and avoid this agency at all costs. Have no care for their tenants and leave without heating and hot water for days and weeks. The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service.Avoid this company at all costs!
MATTHEW · 28 November 2019
Agent replied · 22 February 2024
Hi Matthew, I have fully investigated this and the issues were down to the complexity of wiring at your rented property. We share your frustration regarding this.Your issue was reported to the Block Management very quickly and followed up speedly.I have looked at all the correspondence and I think we did our best under the unusual circumstances and we really worked hard to try and act as go between to resolve everthing as best we could but this matter was completely outside of our control. Sorry you felt the need to give us bad reviews on so many social media platforms - it is disapointing to see this, particulalry as you agreed to proportionate compensation. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleThe process of finding a tenant and completing the documentation has been professionally handled , and with good customer service in mind
LSR · 13 April 2024
Agent replied · 4 May 2025
Thanks very much for sharing a five star rating here Mr/s Tang, we are very pleased to hear we are meeting your service expectations. Thank you for continued custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilotour experience with Krystal Richards / Benhams in letting our flats in Royal Mint Street
Krystal Richards tends to respond quickly and politely to any issues that come before us. She gives me a fair assessment of market conditions and will try to achieve the best possible rental rate for our 6 flats.
C · 9 March 2023
Agent replied · 22 February 2024
Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R
★★★★★ 1/5
TrustpilotDreadful experience throughout and…
Dreadful experience throughout and after tenancy. I had never heard of this agency and I should have done some research. Avoid from tenant side
Eddie · 2 March 2024
Agent replied · 6 March 2024
Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R
★★★★★ 5/5
TrustpilotAnother successful letting with Benham…
Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.
Cornel · 5 May 2023
Agent replied · 22 February 2024
Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R
★★★★★ 5/5
GoogleEverything went very efficiently, and kind staff. Thanks
Hong-Yeul · 26 February 2020
Agent replied · 25 February 2024
Thank you very much for taking the time to give feedback about our lettings service and for the five star rating too, this is much appreciated by all the team at our Surrey Quays branch. Kind regards, Emily Taylor B&R
★★★★★ 5/5
TrustpilotExcellent Service
The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.
Sheriffofnothingham · 13 May 2024
Agent replied · 19 June 2024
Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotI am very happy with Benham&Reevs
I am very happy with Benham&Reevs, especially because of Caroline, who is the best agent ever and Thuraya, who prepared documentation and completed the whole procedure very smoothly. Thank you ladies! Very nice to cooperate with you!
Tetiana · 17 March 2023
Agent replied · 22 February 2024
Hi Tetiana, thanks very much for your lovely feedback about our Kensington lettings team who are pleased to know you've had such a great experience with us. We wish you well.- Emily, B&R
★★★★★ 5/5
GoogleHi my name is Natalie,Tan has helped me find a brilliant brand new property and im very happy. I am an international student and he managed to guide me through the processs and answered all my questions.Everything ran smoothly and I loved it.
Thank you so much😊PositiveResponsiveness, Quality, Professionalism, Value
Andrea · 20 June 2021
Agent replied · 19 June 2024
Thanks for rating our Surrey Quays branch five star! That's really appreciated.
Kind regards, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotDi was helpful and professional
Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!
Rolcalling · 20 February 2023
Agent replied · 22 February 2024
Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R
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