Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWonderful service! I made an enquiry on a day before Christmas Eve and the service I received was second to none. Jeffery helped me find a property 10x better than the one I originally enquired about. He was very responsive and helpful as this was my first time moving out of my parent’s house. The whole process was fast and efficient. I have no complaints and I’m happy with my apartment.PositiveResponsiveness, Quality, Professionalism
Titi · 25 August 2021
Agent replied · 25 February 2024
Thank you Titi for your kind feedback and five star rating. Our Surrey Quays lettings team were really pleased to know you are happy and settling well into your new home. Wish you all the best.
Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotCompliment to Kayleigh Weston
I would like to send a compliment to Kayleigh Weston of Benham & Reeves, for her professionalism and dedication to providing timely response, and actions, from the moment when she took over as the main point of contact for our account.
A · 3 June 2024
Agent replied · 19 June 2024
Hi, thank you for sharing a five star rating here, we are very appreciative of your kind feedback and Kayleigh is pleased to hear you are benefiting from her property management specialism and very happy with the service. Thanks for your continued custom with Benham and Reeves.- David M, B&R
★★★★★ 5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
GIRIS · 12 September 2024
Agent replied · 25 October 2024
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
★★★★★ 5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Ian · 25 November 2023
Agent replied · 22 February 2024
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
GoogleHow refreshing, an agency which listened, guided and advised me knowing there was no 'sale' to be made. Thank you Mark, you've made my day :)
Nicky · 25 February 2021
Agent replied · 25 February 2024
Thank you Nicky, this is such lovely feedback, we were all thrilled to read this. We agree, Mark is a gem and his long service working for B&R is part of our success. Thanks again, kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleAnna and Maria have been incredibly helpful during our process to rent a new flat. They've always updated us in a timely manner and offered a very high quality support. Kevin, one of the agents, was also great and explained everything very …
Roger · 13 April 2024
Agent replied · 25 February 2024
Hi Roger, thank you very much for this wonderfully positive feedback about the service you've had from our Surrey Quays lettings team. We are glad you've felt well supported throughout the process and for the professionalism you've mentioned. We wish you well with your tenancy.
- Ruth, B&R
★★★★★ 5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Sammy · 22 August 2023
Agent replied · 22 February 2024
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
★★★★★ 5/5
TrustpilotThis is the best agent in the area
This is the best agent in the area. We have been landlords here for 10 years. They really take care about getting you high quality tenants not just anyone to get it rented quickly. Invaluable quality.
Olga · 7 August 2024
Agent replied · 24 August 2024
Hi Olga, we are really pleased to hear that as a long-term landlord with Benham and Reeves, you continue to receive a great service from our lettings and management teams. We will work hard to ensure that we continue to attract the best quality tenants for you. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
GoogleTan was very helpful and informative through the flat viewing, getting in contact with the landlord and moving along the moving in process effectivelyPositiveResponsiveness, Quality, Professionalism, Value
Ace · 25 August 2020
Agent replied · 25 February 2024
Thanks Ace, really glad to see your kind review here and the five star rating which is really appreciated. We hope your tenancy is progressing well. Best regards, Emily Taylor, B&R
★★★★★ 4/5
GoogleVery happy to work with B&R Surrey Quays office. They have been very effective demonstrating good communication and prompt responses. Many thanks to Krystal and the team. Regards
Birol · 26 February 2020
Agent replied · 25 February 2024
Thanks very much for your feedback about the service our Surrey Quays lettings team provided, we really appreciate it and are glad we were able to help. Many thanks, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotDinesh was really helpful and the…
Dinesh was really helpful and the communication was great throughout the entire process.
KG · 12 November 2022
Agent replied · 22 February 2024
Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R
★★★★★ 5/5
TrustpilotWe were satisfied with the service of…
We were satisfied with the service of Anne Benjamin for renewal of tenancy agreement in November. We were also happy with Rahim Velji who conducted a view of our apartment this March when we were in London. He was very helpful and professional when providing the service
Connie · 21 December 2023
Agent replied · 22 February 2024
Hi Connie, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar is pretty nice.And he got Smooth process; good service; high efficiency
Haojin · 17 November 2022
Agent replied · 22 February 2024
Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R
★★★★★ 5/5
TrustpilotMoving out
Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.
Rainbow · 21 December 2022
Agent replied · 22 February 2024
Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R
★★★★★ 5/5
TrustpilotMy experience with Benham & Reeves in…
My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.
May · 31 May 2024
Agent replied · 19 June 2024
Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotBest service
I've used the services of many letting and managing agents for my London properties and I have to say that Benham & Reeves provides the best consistent service. Wesley Ramsay from their Hammersmith office has been particularly effective in recent years.I plan to continue using them and would recommend them.
LE · 4 September 2023
Agent replied · 22 February 2024
Thank you very much Mr Goh, we are very appreciative of your trust in us and we value your custom. Wesley is delighted to see this review and to know that we are meeting your expectations effectively and consistently.- David M, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves Property Agents in…
Benham and Reeves Property Agents in London exceeded my expectations. Their team provided impeccable service, guiding me through the entire rental process with professionalism and expertise. Thanks to their efforts, I found my dream tenant for my unit.
Noel · 1 May 2024
Agent replied · 19 June 2024
Hi Noel, many thanks for your lovely feedback. We are thrilled to hear our lettings service exceeded your expectations and we found you the righ tenant for your rental property. We're really glad to know you've benefited from our expertise and appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleThe best rental experience!! Thank you so much for the help from Anna and Edelyn!!!!!
Peikun · 13 April 2025
Agent replied · 10 November 2024
Hi Peikun, many thanks for sharing a five star rating here for our Surrey Quays lettings team, we are very pleased to hear you've had the best renting experience. This is great to hear. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI had the most custom tailored experience with BR residential letting. Mark was very helpful with all my enquiries and I would recommend this company to anyone
Svetlana · 26 February 2019
Agent replied · 25 February 2024
Thanks very much for your review about your lettings experience with us, glad to hear you had good service. Many thanks, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotBravo Abbas - and Thank You!
This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!
Olga · 13 February 2024
Agent replied · 22 February 2024
Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotChris is very great!
Chris is very knowledgeable, helpful and really knows his stuff! Wouldn't hesitate to recommend to anyone.
HFW · 13 December 2021
Agent replied · 22 February 2024
Thanks very much for your service review, Chris was very pleased to hear you have benefitted from his 20+ years of property sales expertise. He is the 'go-to' for many of our Hampstead and Highgate clients so its great to know you have found his knowledge so helpful too. - Emily, B&R
★★★★★ 5/5
TrustpilotDele Lawal from B & R has served with a…
Dele Lawal from B & R has served with a very professional service with the old tenant moving out and the new tenant moving in on the same day. This has given me very deep impression.
Jun · 5 May 2024
Agent replied · 19 June 2024
Hi Jun, so glad you have benefited from our good tenancy turn around which Dele has overseen for you. We are glad our lettings systems are working well for you and appreciate you leaving a five star rating here, thank you.-Ruth, B&R
★★★★★ 5/5
TrustpilotFrancesca Sapiano did a terrible job as…
Francesca Sapiano did a terrible job as a property manager. If you are going to deal with Benham and Reeves just make sure Francesca isn’t your property manage. My new property manager did a great job. 6 march 2024
Chris · 6 March 2024
Agent replied · 19 June 2024
Hi Chris, we appreciate your custom and listened to your concerns back at the time you mentioned to us and I can see we switched you to a different property manager which I hope is working well for you now.- Emily, B&R
★★★★★ 5/5
GoogleExcellent service and prompt response and action when issues in the flat arise.
Claudio · 13 April 2025
Agent replied · 11 January 2025
Hi Claudio, we're thrilled to hear you've had excellent service from our team here in Surrey Quays and appreciate you sharing a five star rating here. Thanks for your custom.
- Ruth, B&R
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