Benham and Reeves Surrey Quays reviews

★★★★★ 5/5

Trustpilot

Very supportive with pet queries

Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!

Lisa · 6 April 2022

★★★★★ 5/5

Trustpilot

Incredible Service

The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik

Erik · 22 September 2023

★★★★★ 5/5

Google

I just want to thank Georgina for her great work and kind support during my property purchase. It was not an easy journey and I really appreciate her patience, professionalism and great service.

Ruopeng · 25 February 2022

★★★★★ 5/5

Google

I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting. I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.

Fred · 25 February 2023

★★★★★ 5/5

Trustpilot

Amazing service

I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.

Ishan · 24 February 2022

★★★★★ 5/5

Trustpilot

Jack Tyrimos

Working with Benham and Reeves for the past few years has been an absolute pleasure! I am in direct contact with Kayleigh at Benhams, and she always goes above and beyond. She is responsive, efficient and always makes our lives very easy. Benham and Reeves are amazing!

Jack · 12 August 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finishwould highly recommend Wesley Ramsey for letting

Stephen · 22 November 2023

★★★★★ 1/5

Trustpilot

Unprofessional

We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.

Gabriel · 28 November 2021

★★★★★ 5/5

Google

Benham & Reeves provide an exceptional rental service. They are very thorough with their checks and are very responsive to queries. We were assisted by Amelia and Edelyn with our tenancy and they were both great and very efficient!

Fallah · 4 December 2024

★★★★★ 5/5

Google

Cory was great and fun! Our viewing was excellent and soon after we moved to our new apartment! Thank you Cory!!

Maria · 25 February 2023

★★★★★ 1/5

Trustpilot

Worst agency in London

1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has fixed it yet.3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write off more money for poor cleaning, although we paid for professional one.4. The agency made appointments to view that apartment while we lived there: several viewings during the day. Showed that flat for two weeks until the agency found clients to rent it.

Daria · 18 October 2021

★★★★★ 5/5

Google

Very nice customer service. I would especially like to extend my gratitude to Edelyn Reynolds for her assistance with any issues or questions and prompt responses she has provided.

Fazilat · 10 April 2025

★★★★★ 1/5

Trustpilot

Never ever rent with these people

Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit

Nishat · 30 September 2021

★★★★★ 5/5

Trustpilot

An excellent service as always from…

An excellent service as always from Ivan Hrissimov and the team at B and R in Highgate.

Kate · 15 June 2023

★★★★★ 5/5

Trustpilot

Brilliant Customer Service

An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.

Ashraff · 20 October 2021

★★★★★ 1/5

Trustpilot

After 18 days still waiting for repairs/mattress removal

I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.

Mariana · 9 August 2021

★★★★★ 5/5

Google

Amelia at Benham and Reeves was great when we were searching for a property - prompt, polite and helpful.

Curtis · 20 July 2025

★★★★★ 5/5

Google

Great agency - Anna and Maria managed to find us our new home very quickly and we got exactly what we were looking for. Furthermore, the professionalism and friendliness of the team made the overall process easier. They were also very helpful always responding promptly to all questions. Overall fantastic services

Mihail · 13 April 2024

★★★★★ 5/5

Trustpilot

thanksgiving

morning, i would like to tell thanks to Kayleigh Weston for the help and support, has been appreciate.Paolo Brandani

Paolo · 10 March 2023

★★★★★ 5/5

Google

I left a positive review for Benham & Reeves Surrey Quays two years ago due to the way the team helped out when I first became a tenant in a flat they managed. I particularly mentioned Maria for her helpfulness back then. This review is two years later, and Maria has continued to be stellar throughout. Whenever we had any issues at all, she was always friendly, helpful and responsive. Most recently I had some issues that I was dealing with of an urgent nature that required paperwork from the agency. Maria as always handled my request with care and attention, and made sure the entire process was as smooth as possible. Her help reflects positively on the agency, and I happily leave another 5 stars review.PositiveResponsiveness, Professionalism

Ziad · 20 June 2021

★★★★★ 5/5

Google

I really recommend Benham & Reeves! After a bad experience with another agency, Tan helped us out from start to finish with our new apartment! He is a very professional and friendly letting agent and supported us along the moving process. He kept us up to date and made sure we could move in as soon as possible. The team even worked a bit longer so we could sign the contract that same day! Thank you again!PositiveResponsiveness, Quality, Professionalism, Value

Valentina · 20 June 2021

★★★★★ 5/5

Trustpilot

Raj has provided an excellent service…

Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.

Mainul · 12 September 2024

★★★★★ 5/5

Google

Excellent experience of cooperation with the Benham&Reeves agency, and personally with the agent Anna. A competent and efficient employee, very quickly helped to find an apartment.

Zhupar · 13 April 2025

★★★★★ 5/5

Trustpilot

You can't go wrong with Nick and Benham & Reeves

Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.

Terry · 28 March 2024