Trusted Agent profile · Surrey Quays
★★★★★
544 reviews across 2 platforms
Unit B, Cadmus Court, Seafarer Way, Surrey Quays, SE16 7DW
Benham and Reeves's office in Surrey Quays, at Unit B, is rated 4.6 out of 5 across 544 reviews on two platforms, including 148 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Tell us what you need and we'll put you in touch. Benham and Reeves Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey Quays.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
5/5
TrustpilotLondon Residential Letting
Great, expedient and efficient service from Sarah Edwards and team from Benham and Reeves!
Hi Dr Chan, many thanks for sharing a five star rating here. We're very pleased to hear you are benefiting from Sarah's lettings expertise, this is great to hear. Thanks for your custom, it is appreciated.- Ruth, B&R
5/5
TrustpilotNick is great
Nick is great, from the start he was very understanding and helpful
5/5
TrustpilotGood experience
I’m writing to express my appreciation to Yoshi Tsuji for the 4th years and the good experience I’ve had with him and his company since day one. Thank you Yoshi and Ayumi.
Hi Shirin, thank you very much for your appreciation for Yoshi and our Japan Desk team, we are thrilled to hear you have such a great experience renting a property with us. This is great to hear.- David M, B&R
1/5
TrustpilotOne star just for sending emails that I…
One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye
Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R
5/5
TrustpilotFriendly and professional
Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.
Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R
5/5
TrustpilotSupportive and efficient team
We would like to thank Nick Grossi and Thomas Grossi for helping us buying our first home. They have been quick and efficient on every enquiry/ request. Thank you so much!
Thanks very much for your five star rating and wonderfully positive feedback about buying your first home with us. Tom and Nick are very pleased to hear you've found the service so helpful. - Emily, B&R
5/5
TrustpilotI am appreciate a lot to Thomas for the…
I am appreciate a lot to Thomas for the high-quality service. Even when my English was not very good, he was very patient and professional to answer all my questions, and also connects me to the rental service . I really recommandate him .
Thank you Daniela, we're really pleased to hear you had such a great service experience with Tom from our London property sales team. We appreciate your custom.best regards, Emily Taylor, B&R
5/5
GoogleBenham & Reeves provide an exceptional rental service. They are very thorough with their checks and are very responsive to queries. We were assisted by Amelia and Edelyn with our tenancy and they were both great and very efficient!
Hi Fallah, we appreciate you sharing a five star rating here and are thrilled to hear you've had a great service experience from our Amelia and Edelyn in our Surrey Quays lettings team. We appreciate your custom. - Ruth, B&R
4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom. - Ruth, B&R
1/5
TrustpilotReal shameless scammers
After three months we finally got the deposit back from TDS by filing a dispute against this agency..The adjudicator decided that they were charging two to three times of the deposit than they deserve. We also realised that they are arbitrarily and unlawfully charging a 'checkout fee'. This is deemed unlawful regardless what they forced us to sign. The checkout fee was refunded per the adjudicator's request. Yes.. they will bombard all your coms to pressure you into buying, paying, signing, and the worst part, by twisting the actual laws and regulations against you. Please remain calm, and seek legal help if you feel like that you have been coerced by them. Do not waste more time trying to talk sense with them. As you read their replies here on trustpilot, they never sincerely apologized for anything or admit they did anything wrong. Regarding to the conduct of the agent we are currently preparing a lawsuit. We believe in justice, and would not stop until justice is served.
Hi Charlie, this is not a factual account regarding the outcome of your deposit dispute. Your previous attempts to trash us are all recorded on Trustpilot and can be seen publicly here dated the 18th Oct 2022 where we have already responded to you.- David M, B&R
5/5
GoogleCory was very helpful throughout the process of viewing and making an offer on a flat. Everything went much more smoothly than I had expected. I cannot recommend him enough.
Hi Nina, thanks very much for sharing a five star rating here. Cory and the Surrey Quays lettings team are pleased to hear you've had such a smooth experience renting a property with us. - Emily, B&R
5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
5/5
GoogleGreat service! I found the ad for the flat and now I’ll be moving into the property next week. Tan was fantastic with answering all my questions he helped me with all the checks and now I can move in on my desired date.
Thanks for your feedback Lev, really pleased you are happy with the service. Wish you all the best with your rental property. Kind regards, Emily Taylor, B&R
1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
5/5
GoogleI’ve had a fantastic experience with this agency, in particular with Anna, who helped me find a great flat amidst London rental craziness this summer. She made sure to update me on every step of the process, promptly answered all the questions, and just supported me with her friendly and polite attitude along the way. I also wanted to highlight the letting administrator Maria’s contribution - thank you both very much!
Hi Yulia, we're very pleased to hear you've had such a great service experience with us finding a rental property. Thank you for sharing a five star rating which Anna and Maria really appreciate. - Emily, B&R
5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
5/5
GoogleI just moved to London recently and I spend 2 months trying to find a place, struggled a lot with real estate agents. I have to say the B &R are the best real estate agency I ever encountered in London. The team at the Surrey Quays office are brilliant, helpful and managed to sort out everything in such a short time. The property they gave me is great ! I am very happy with their service.
Thanks for sharing your five star rating here Sayed and for your wonderfully positive comments about our letting service here in Surrey Quays. We're very pleased to hear your renting experience with us has been such a positive one. - David M, B&R
5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
5/5
GoogleOur manager Anya was very helpful and caring throughout the process, kudos!
Hi Anastasia, thanks for sharing such lovely feedback for our Surrey Quays estate agents, Anya was very pleased to see this. We appreciate it. - Ruth, B&R
5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
5/5
GoogleTan Pham was brilliant. He was fast, efficient, insightful and went out his way to show me specific paperwork I requested for peace of mind before moving into my new flat. Thanks for all your help Tan. Highly recommend!PositiveResponsiveness, Professionalism
Thanks Kezia for such a lovely review and five star rating for our Surrey Quays lettings branch. Its great to know everything was done efficiently so you could get moved into to your rental property easily and quickly. We wish you well with your tenancy. Kind regards, Emily Taylor, B&R
1/5
TrustpilotThe most irresponsible property agent…
The most irresponsible property agent in Colindale area.
Hi, Although we dont manage your property, one of our managers tried her best to answer your queries re the TDS over the new year holidays when our offices were closed. We are sorry to hear that your experience with us fell short of your expectations in this instance. - Emily, B&R
5/5
GoogleI am very happy with my new apartment, it is exactly what I was looking for. Mark and Maria from the Surrey Quays branch I thank you for your commitment and excellent support in the very competitive and difficult search it is to find a good apartment in London. Thank you for the agility and transparency in all stages of the negotiations. You are references for us and our friends in this busines. Thanks.
Hi Janaina, thanks very much for your wonderfully positive feedback, its great to here you've had a great experience with our lettings service. Mark and Maria are very encouraged by your feedback. - Emily, B&R
5/5
TrustpilotExcellent Service from Start to Finish
I had a great experience working with Nick Grossi at Benham & Reeves Colindale. He was professional, patient, and proactive throughout the entire process, always keeping me informed and ensuring everything moved forward smoothly.
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Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Surrey Quays won Trusted Agent; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.
Tell us what you need and we'll put you in touch. Benham and Reeves Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey Quays.
