Trusted Agent profile · Surrey Quays
★★★★★
544 reviews across 2 platforms
Unit B, Cadmus Court, Seafarer Way, Surrey Quays, SE16 7DW
Benham and Reeves's office in Surrey Quays, at Unit B, is rated 4.6 out of 5 across 544 reviews on two platforms, including 148 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Tell us what you need and we'll put you in touch. Benham and Reeves Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey Quays.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
5/5
TrustpilotMany thanks to Francesca for her speedy…
Many thanks to Francesca for her speedy response on kettle replacement and window leaking issue!
Hi Mr Wong, thanks very much for your kind feedback here, we appreciate it and are very pleased to hear you have had such a great lettings and management service experience with us again. - Ruth, B&R
5/5
GoogleThis has been the smoothest and easiest renting process I have experienced in the last 8 years. Anna was extremely responsive, very communicative and very accommodating. I would highly recommend her and the letting agency
Hi Ana, thank you for sharing a five star rating which Anna and the team at our Surrey Quays branch are very pleased to see here. We are glad to hear our service levels exceeded your expectations and appreciate you recommending us. - Emily, B&R
5/5
TrustpilotGo B&R
The whole organisation at B&R is clued on with empathy and understanding for their clients needs, offering a comprehensive package. Our agent Nick Hubbard is exemplary. Go Nick Hubbard
Hi Subhas, thanks very much for leaving a five star rating here for Nick in our lettings team, we really appreciate it and are glad to hear we are meeting your service expectations.- Emily, B&R
1/5
TrustpilotPlease consider renting elsewhere.
Extremely unprofessional and incompetent property manager. Took 5 months to reimburse me for the gas charge that the previous tenant did not clear. I moved out on 1st Oct, signed the deposit return form on 14th Oct and I still have not received my deposit back, or even an update on the process. Absolutely no communication from the property manager, who is supposed to take care of this. Most of my emails were ignored/ replied to after more than a week. Never once apologised for late communication, no courtesy whatsoever.During the tenancy, pipe leakage, non-functioning ventilation, molding were not dealt with even though complaint were sent a few times. Not to mention some unreasonable charges to the deposit for wear and tear upon moving out. This overall has been a terribly distressing renting experience. Please stay clear of this agency.
Hi Vinh, we tend not to answer feedback when its given during a vacation process hence this delayed reply. After all the utility bills were paid and dilapidations were agreed with you, it looks like you settled everything amicably. We are sorry for your frustration during the process but there are alot of moving parts, most of which are outside our control. - David M, B&R
5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
5/5
GoogleAnna and Maria were extremely helpful and accommodating when helping us finalize our new apartment. There assistance was appreciative and would highly recommend
Hi Robyn, many thanks for taking the time to share a five star rating here and for telling us about your positive renting experience with our Surrey Quays lettings team. We are thrilled to see this. - Ruth, B&R
5/5
TrustpilotVery grateful to Benham and Reeves
I am very grateful to Thomas, Nick and Benham and Reeves for all their help with the purchase of my flat. Owning a property in London seemed like an unattainable goal but with Thomas' support, the owner accepted my offer to purchase in no time. It was a quick, smooth process and Thomas removed all the stress and worry from the proceedings. This was particularly important to a first-time property buyer like myself, not really familiar with the real estate market and needing guidance with the purchase. Thomas and Nick excelled at that. I highly recommend their services and thank you for everything!
Hi Eva, we are thrilled to hear how easy you found working with Tom and Nick in our sales team. It's great to hear you've had such a great experience buying a London property through us and we're glad you found the service so smooth and worry-free, We wish you well in your new home!- Emily, B&R
5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
4/5
TrustpilotResponsive team
Responsive team to respond to all types of queries and issues.
Thanks Samantha, we are glad to hear our team are responsive and supportive too. Thanks for your custom. - Emily, B&R
5/5
TrustpilotExcellent / reliable service
Have used Benham Reeves for a number of years. Very happy overall. Rahim is always approachable, gives good advice and genuinely wants to help. Thank you.
Hi AG, thanks very much for your kind feedback which is great to see. We're pleased to hear we are meeting your service expectations and appreciate your five star rating shared here.- Emily, B&R
5/5
GoogleVery Happy with Amelia Wright for securing a tenant rather quickly - and who did not object to possible viewings during the tenancy.
Hi JL, we're very glad to hear you've felt well supported by Amelia in our Surrey Quays letting team, this is great to hear. Thank you for sharing a five star rating here, it's appreciated. - Ruth, B&R
5/5
TrustpilotNew tenant
Benham and Reeves has done a very good job in finding me a new tenant. I must say my letting agent Kevin Lam is very responsive and efficient, his professionalism is greatly appreciated.
Hi Simon, thank you very much for your kind feedback which Kevin and the team are very pleased to see. We're glad to hear our Landlords service is working well for you and appreciate your five star rating here.- David M, B&R
5/5
TrustpilotI had a smooth and hassle free letting…
I had a smooth and hassle free letting experience with B&R. Rahim kept me informed about the process and the timelines and Anne helped me with all the required formalities to avoid any last minute hitches.
Thank you Debaleena, we are very pleased to hear we met your services expectations. Rahim and Anne were glad to hear you were happy with their assistance with your property rental.- David M, B&R
4/5
TrustpilotGood service
Good service! Thank you, Shaun Tan!
Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
1/5
TrustpilotWould definitely avoid next time.
Moved into a place operated by Benham & Reeves in North Greenwich.We moved in 2 weeks after the contractual date. Upon on moving in we quickly realised that there were plenty of things that required to be fixed in the property.1. Bedroom window stuck in place, unable to be closed properly - this has been fixed a week later but the window is still sketchy.2. None of the windows were cleaned, and are filthy. A professional clean should be part of the end of tenancy ancillary. However, with Benham & Reeves - a quick hoover is all that's provided. 3. The toilet flush was broken, and it took their "engineers" 2 days to fix. To this day - we STILL do not have a lid for the WC tank. I'm not sure how B&H review basic necessities?4. 3/5 recess lights in bathroom broken, 3/5 recess lights in kitchen broken. I fixed the bathroom lights myself as there was barely any light in there...5. Broken living room light. Doesn't help that the socket connector is G22. These are very unpopular, and you can't get alexa or even LED lights with them.6. Trim between kitchen tiles and living room broken. (fixed a week later).7. We took the property "unfurnished", however the previous tenants left behind a massive shelf that we asked to be removed on inspection. We now have had to incorporate this shelf to our new furniture...I find it rather insulting that:1. B&H did not think to inspect the property properly to identify these faults. We were able to pick up on it as soon as we moved in.2. Represent the property as "unfurnished" when it was in fact part furnished.3. Have yet to resolve all of the above - now in week 4 after the contractual move in date.The quality of engineers used by B&H is questionable. It took 2 "engineers" 3 days to fix the flush button on a WC. AND we've yet to get a new lid for it?
Hi AS, sorry to hear this. I understand our property team are already in dialogue with you about your points and will finalise with you directly.- David M, B&R
5/5
TrustpilotReview of Working with Kayleigh Weston
I have had the pleasure of working with Kayleigh Weston who has been the property manager for my stay in Beaufort park close to 3 last years. Her professionalism is exceptional, her prompt responses are so good in giving confidence to any request to be resolved and the contractors she has had to take care of any requests (including the boiler and door knob and wine cooler knob and mesh under the wine cooler) were able responses to professionally and timely. I am grateful for her enthusiasm and dedication to make staying here a wholesome experience.
Hi Lawrence, it's lovely to see such encouragement for Kayleigh here and we really appreciate you sharing a five star rating for the ongoing property management service that you are receiving. Thank you!- Emily, B&R
5/5
TrustpilotVery positive experience with the help…
Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.
Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R
4/5
TrustpilotFinding New Tenant
Benhams has looked after my properties in London for a long time. During a recent experience when finding a new tenant for one of my vacated properties, I was a bit disappointed the rental agent was not aggressive enough to ask for what I believed the market rent was. I insisted and we ended up finding a tenant at the rent that I wanted and thought reflected a fair price.On the actual ongoing management of my flats, Benhams does a good job and my agent is very responsive.
Hi Babak, thank you for your continued custom which we do appreciate. We are very pleased to hear you are finding the management service so responsive and meeting your high expectations. - Emily, B&R
5/5
GoogleI am fairly new to London but had a fantastic experience and guidance from Benham and Reeves as I was looking to rent a place. Specifically, interacted with Anna and Edelyn who made the experience too easy. If you’re new/inexperienced to renting, would 100% recommend!
Hi J, it's great to hear you've had such a great experience renting a property with us. We're all very pleased to hear you've felt well looked after throughout the process. Thanks for your custom and for sharing a five star rating here. - Ruth, B&R
5/5
TrustpilotExcellent service! Thank you!
Nick Grossi has been very polite and helpful, always responds quickly when I need him assistance. The whole buying experience was stress free. I cannot recommend them enough! Thank you so much for helping me buy my first home!
Hi Zi, Nick and all the Colindale property sales team are very encouraged by your lovely feedback here. We are really glad we were able to play a small part in your first foray into owning your first home. Best of luck to you!- Emily, B&R
5/5
Trustpilotall staff very kindly and ready to give…
all staff very kindly and ready to give me answer
Hi Paolo, thank you for your kind comment shared here, we are glad you have found our staff kind and helpful, this is great to hear. Thanks for your custom with Benham and Reeves. - Ruth, B&R
5/5
GoogleExcellent service from Anna and the team during and after the renting process.
Hi Ose, we're thrilled to hear you've had a great experience renting a property with us, Anna and the Surrey Quays lettings team appreciate you sharing a five star rating here. - Ruth, B&R
5/5
TrustpilotWe have been dealing with Mr Raj Miah…
We have been dealing with Mr Raj Miah for letting agents for the two property we have in Colindale .The one in Beaufort Park our experience is for last 6 years . We have found service professional and excellent. We decided to use Raj for our another property at Silver work last year as we found Raj Miah better than the agent we were using at Siver work. We will continue to support him and his team .
Hi VV, we're very happy to hear you've had such a great experience as a landlord with us. Raj would also like to thank you for leaving a five star rating here, it's appreciated.- David, B&R
1/5
Trustpilot!!!!Be carefule of this agent!!!
!!!!Be carefule of this agent!!!(Final update: I got back my deposit in full after a time-consuming process which was not necessary.)In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease.1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me £50.Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it.Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.
Hi Wong, the process for deposit return takes time when all parties have to agree on dilapidations. Our records show that your complaint was looked into already and you were satisfied with the final outcome so its disappointing to see your 1 star review but we take on board your comments and have relayed them to the management team.- David M, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Surrey Quays won Trusted Agent; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.
Tell us what you need and we'll put you in touch. Benham and Reeves Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey Quays.
