Trusted Agent profile · Surrey Heath
★★★★★
229 reviews across 2 platforms
33 Park Street, Camberley, GU15 3PQ, Surrey Heath, GU15 3PQ
Gascoigne-Pees's office in Surrey Heath, at 33 Park Street, is rated 3.9 out of 5 across 229 reviews on two platforms, including 141 Google reviews rated 4.6.
Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly and helpful agents
Thank you for your kind words! We're thrilled to hear that our agents made a positive impression. We strive to provide excellent service and support to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotScammed by branch in Basingstoke, avoid them
These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with £44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.
5/5
GoogleRecently rented a new property from Roy, he’s been great and helpful from start to finish making the progress straight forward and hassle free.
Thank you for choosing to rent with us and for your kind words! We're so glad Roy was able to make your experience easy and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotSix-star service from Farnham office lettings
I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!
5/5
TrustpilotJemma Sexton is cheerful and very…
Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.
5/5
GoogleGascoigne Pee made it faster and quicker to get a good accommodation. Thanks to Megan for proving the company is capable and reliable . I recommend Gascoigne Pee
Thanks OLUWASEUN ALABA BELLO for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Trustpilot5* for the Godalming Sales Team
Working with Rowan and the Godalming Branch Team on the sale of our house was a good experience. The Team was always on the case and provided updates in a timely manner. Really appreciate all their help and would definitely recommend the Godalming Branch. Thank you Agnes
5/5
GoogleA great service from start to finish from Debbie and the Team in Camberley. Excellent initial contact, Valuation, Marketing and Viewings. Great communication throughout. A particular mention to Josh Jones who is a fantastic Sales Negotiator. He is why we chose GP when initially viewing a house, and is a credit to the industry. He goes above and beyond in building his own knowledge of the property for sale. Would highly recommend the Camberley Team…
Doug, thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat expierience with both the letting team and the sales team ! Excellent and proactive customer service . Good professional advice and speedy resolutions to matters.
"Thank you for your kind words! We pride ourselves on providing top-notch customer service and we are thrilled to hear that you had a great experience with both our letting and sales team. We are always here to offer professional advice and prompt resolutions. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotAmazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
5/5
GoogleI had a great experience dealing with Samantha Pryce from Carson’s & Co. She was such a pleasure to deal with, professional, polite and always happy to answer any questions and replied promptly. The communication from start to finish was fantastic, always keeping me updated. Thank you Samantha for making the process so straight forward.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat Service
Great Service From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.
5/5
TrustpilotSaffron and Dylan at the Maidenhead…
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.
5/5
TrustpilotFantastic customer service from Simon and Ben
We changed letting agents after 6 weeks as we had not been found any suitable tenants and we were always chasing for an update. We registered with Gascoign & Pees in Godalming and spoke to Simon who was encouraging and informative. Within a week we had new tenants! Simon and Ben kept us informed every step of the way and were easily contactable if we had any questions. Nothing was too much trouble. The fees were very competitive. All in all fantastic service with good old customer service at the top of the list!
5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
5/5
GoogleFreya and Alena have been incredibly professional,kind and genuine human throughout the entire process. They were always friendly, made everything easier for me when renting,and maintained excellent communication at all times.i totally recommend this agency and their wonderful team
Thank you for your kind words! We are thrilled to hear that our team, especially Freya and Alena, provided you with excellent service. It is our goal to make the renting process as smooth and stress-free as possible. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGreat experience with Horsham Branch
Peter and Jessie at Horsham helped us with a tricky two property sale and purchase. They worked hard to get buyers during a slow period in the market and ensured that solicitors and other agents in the chain were progressing without delay. Highly recommended.
5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
5/5
GoogleVery pleased with the service provided by Carsons being very professional. Melanie in particular was never afraid to call whether to deliver good or bad news and she helped steer us through a very stressful move. She delivered a master stroke which prevented our chain collapsing. Well done Melanie and the team - Ian and Karine KemptonPositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleLetting side of the business abysmal! No communication, do not answer phone or return calls when leaving voice messages and messages with staff. Arrange appointments and let the flat out you're viewing and fail to inform you, found out by chance that the flat had been let 1hour prior to viewing by chance looking at the property on line. Very disappointing and unprofessional!
Hello Louise, I'm very sorry to hear about your experience with our letting side. Your feedback is important to us, and we would like to address your concerns. Please contact us at review@countrywide.co.uk so we can discuss this further. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.
5/5
GoogleWe just sold our house with Carsons and they were polite, helpful and not at all pushy. We were 300 miles from the property we were selling and they went out if the way to keep us informed at every stage. Everything was handled quickly and easily. Everyone in the office was just so lovely to speak to! Would highly recommend.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleI’d like to thank Travis Ashley and his team for providing me with an excellent service, and finding me a property to let in such short notice. He handled my case professionally and the service provided was excellent. I’d highly recommend using Carson and Co as an estate agent for anyone I know.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
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