Trusted Agent profile · Surrey Heath

Gascoigne-Pees Camberley Sales reviews in Surrey Heath

3.8

★★★★★ Good

201 reviews across 2 platforms

33 Park Street, Camberley, GU15 3PQ, Surrey Heath, GU15 3PQ

Gascoigne-Pees's office in Surrey Heath, at 33 Park Street, is rated 3.8 out of 5 across 201 reviews on two platforms, including 114 Google reviews rated 4.5.

Google logo

4.5 / 5

114

Reviews on Google

This office

Trustpilot logo

87

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.

5/5

Google

Alena and her lettings negotiator Freya were exceptional from start to finish. Their professionalism, warmth, and integrity set them apart from any estate agents I have dealt with. They handled every stage of the process smoothly, kept every promise, and anticipated my needs before I even asked. Negotiations were handled with skill and clarity, making the entire experience stress-free and efficient. In a market where true customer care is rare, they set the standard and prove that renting a home can be both seamless and genuinely pleasant.

Ken · 18 August 2025

Agent replied · 8 September 2025

Thank you for your wonderful review! We are so happy to hear that our team went above and beyond to make your rental experience stress-free and enjoyable. We pride ourselves on providing exceptional customer care and we are glad to have exceeded your expectations. Thank you for choosing our agency for your rental needs! Kind regards, Maggie, Customer Relations.

5/5

Trustpilot

I had an excellent experience with…

I had an excellent experience with Gascoigne Pees in Godalming. Both Francesca and Stephen were truly outstanding throughout the entire process. Their communication was clear, timely, and always professional, and they consistently went above and beyond to support both sides and keep everything moving smoothly.They acted as exceptional intermediaries, making a complex purchase feel much easier and well‑managed. I genuinely appreciated their dedication, reliability, and the calm, friendly way they handled every step.

Maria · 6 July 2026

5/5

Google

Recently had the pleasure of working with Gascoigne-Pees to arrange our property tenancy, and I am beyond impressed with their professionalism and efficiency. From the initial communication advising that the current tenant was vacating the property through to the finalization of the new tenancy agreement, the team (in particular Richard H) was incredibly responsive, professional, knowledgeable, coordinated, and organized. The entire process, from updates on current/potential viewings, and arrangement of contractors to address repairs in readiness for the new tenant through to the finalization of the lease, the entire process was seamless. It was evident that Gascoigne-Pees/Richard H genuinely cared about both their tenants and property owners, ensuring that everything was handled smoothly and efficiently. Having used Gascoigne-Pees to manage our property for many, many years I would have no hesitation in highly recommending their services.

T · 22 February 2025

Agent replied · 24 October 2024

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a unique experience using GP, as their requirements (though many), seemed reasonable and more in the interests of their client, than mine really. And that’s quite understandable, considering it’s about a whole new premises. From speaking with Paige (& Joe) on day one, till getting the keys from Haj (her boss) at the end, I’d say the process was seamless. A lot to read and sign but it all ended successfully in the end. And for this, I’m rating them well. Let’s hope the relationship blossoms to even better heights as we aim to buy our new house soon.

Ade · 17 March 2026

Agent replied · 18 April 2026

We are thrilled to hear that your experience with GP was seamless and successful! Our team always strives to prioritise our clients' best interests and we can't wait to continue working with you as you buy your new house. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Callum and the Letting team at Sutton Gascoigne Pees

Callum and the team at Sutton have been very supportive and helpful with our lets. We have been working with Gascoigne Pees for a number of years and we continue to have them look after our interests.

Anonymous · 22 September 2026

5/5

Google

I had the pleasure of working with Megan Peters at Gascoign Estate Agent, and I can't speak highly enough of her assistance in helping me find accommodation. From our first interaction, Megan was warm, professional and I found a fantastic place that I absolutely love. If you're looking for an estate agent who genuinely cares about her clients, I highly recommend reaching out to Megan Peters at Gascoign. Thank you, Megan, for your outstanding service!

Tariro · 10 October 2024

Agent replied · 24 October 2024

Hi Tariro, Thank you so much for your wonderful 5* review! We're thrilled to hear that Megan was able to assist you in finding a fantastic place. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Debbie went above and beyond to help resolve some tricky issues with my house purchase and always kept me updated and informed :) Thank you!

Ellie · 4 April 2026

Agent replied · 18 April 2026

Thank you so much for your kind words! We strive to always go above and beyond for our customers and we're thrilled to hear that we were able to help you with your house purchase. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their property.

Camille · 1 August 2025

Agent replied · 8 October 2025

Thank you for your glowing review! We are thrilled to hear that Mel and our team exceeded your expectations and provided excellent service throughout the selling process. Our goal is always to go above and beyond for our clients and we are so happy to know that we have met that goal for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Having lost my Dad, I had to sell his house but I have never sold or bought a property before,so had no clue what it involved. Having had meetings with a few agents, I chose G.P as Debbie was amazing. She was friendly, knowledgeable & extremely understanding of my situation. We accepted an offer within 2 weeks. Then I was introduced to Melanie who deals with the sale. Melanie is also amazing, kept me in the loop & explained everything. Nothing was too much trouble, no matter how small my query or concern, & at times she kept me going & cheered me up when i was struggling emotionally. Both ladies have been amazing & I can't thank them enough for everything. The whole process has been made so easy, despite problems with solicitors on both sides. Highly recommend G.P to anyone

NADINE · 28 March 2024

Agent replied · 24 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation NADINE WILLIAMS. Kind regards Lucy, Customer Relations.

5/5

Google

100% Recommend Debbie Godfrey at Gascoigne Peas Camberley. Debbie successfully sold my house at full asking price. Debbie is brilliant salesperson, kind, and exceptionally knowledgeable. And my big thanks to Mel in senior admin at G&PS. Sadly my wsste of time buyers did not complete.

Ginny · 15 July 2025

Agent replied · 8 October 2025

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.

Desiree · 22 November 2025

Agent replied · 22 December 2025

Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Every effort to make it happen, well done Ben

Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.

Mariusz · 23 July 2026

5/5

Google

I would like to specifically thank Samantha for being amazing at her job, she really sold us the property we’ve just moved into, she’s not only found us an amazing place she made sure to help us guarantee the place. My parents first language isn’t English meaning that it can be a bit harder to understand although she didn’t let that interfere the process and allowed us an easy getting everything sorted. I’d like to also mention Travis who was also great and welcoming every time we come to the shop and specially for welcoming us with a big smile, polite manners and great attitude when handing the keys over.

ICY · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I would recommend Gascoigne-Pees time and again to anyone. Melanie and Debbie especially were a joy to work with in buying our new home; they are the consummate professionals and have to be some of the best in this business. Melanie (Sales Progressor) followed up regularly with relevant parties when the purchase hit a snag due to unforeseen circumstances and promptly updated us. Thank you Mel for being instrumental in the process and helping us to successfully complete - all within a reasonable time frame. This company has the interests of all parties - not just vendor's but buyers also - at heart. We are really pleased with the service that we were given. Thank you Melanie and team, really appreciate your impeccable service :) Candice & Dami

Dammy · 25 October 2023

Agent replied · 24 October 2024

Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care

5/5

Google

We would like to thank Melanie at Camberley Gascoigne & Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack communication from Purple Bricks but …

Denise · 18 April 2025

Agent replied · 22 April 2025

Hello Denise, Thank you for your wonderful 5* review! We're thrilled to hear that Melanie … More

5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr · 19 February 2025

5/5

Google

Samantha Pryce was the agent that got me onboard for my rent property. She did a great job in getting all required tasks done timely. She was always available for any queries that I had. She went to great lenghts in getting me the best deal with the landlord. I would highly recommend her as your property agent. In the future I will be referring my friends and family to her.

Abdullah · 25 October 2023

Agent replied · 24 October 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I have a great experience with them. Team is so professional, they know how to deal with the customers, keep the commitments well and responsibly response the queries. Me and my wife are thankful to have a nice property on rent in short time with the help of them. We specifically say thanks to Megan for making this deal possible.

Ibtihaj · 27 May 2024

Agent replied · 24 October 2024

Thank you for sharing your positive experience with us, Ibtihaj! We are thrilled to hear that our team's professionalism and commitment to excellent customer service made your property search a success. We will be sure to pass along your kind words to Megan. If you need any further assistance in the future, please don't hesitate to reach out.

5/5

Google

Freya was excellent and made the whole process seamless and stress free, highly recommend.

Adam · 1 December 2025

Agent replied · 22 December 2025

Thank you for your kind words! We are thrilled to hear that Freya provided you with excellent service and a stress-free experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

I had the opportunity to interact with Samantha Pryce when I rented with Gascoigne-Pees and I must she she has been absolutely professional, accommodating and polite during the whole process. Moreover, she has always been available to take any queries over the phone or kind enough to point me in the right direction within her organization. Thank you Samantha for making this whole process feel so easy.

Ralph · 25 October 2023

Agent replied · 24 October 2024

Thank you for your brilliant review. Best wishes, Lucy, Customer Relations.

5/5

Google

From start to finish of renting our home Megan was professional and helpful through it all. we managed to enquire , view , sign agreements and move all in about 1 week thanks to Megan's swift responses and expertise. Would definitely recommend if you are looking for an estate agent to help find your next new home.

Kai · 27 April 2024

Agent replied · 24 October 2024

Hi Kai, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care

1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

5/5

Google

We were really pleased with our experience with the Camberley Team, especially Samantha Pryce. From the moment we enquired about the house to the move in day, she has made the process simple and stress-free. Any issues we’ve had she has always been willing to help us and they’ve been sorted very efficiently. Would definitely recommend Gascoigne Pees! Thank you Samantha!

Tiegan · 25 October 2023

Agent replied · 24 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you to all the staff at Gascoigne pees Camberley. Especially Debbie, who has been incredibly patient with us and looked after us every step of the way. The whole process was handled very professionally with a large dose of friendliness. I highly recommend using them for your sale.

Sara · 26 June 2024

Agent replied · 24 October 2024

Thanks for the wonderful 5* review and recommendation Sara! Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gascoigne-Pees's Google reviews

Questions about Gascoigne-Pees Camberley Sales

How many reviews does Gascoigne-Pees Camberley Sales have?

Gascoigne-Pees's Surrey Heath office has 201 reviews across two platforms: 114 on Google, 87 on Trustpilot (across the whole business).

What is Gascoigne-Pees Camberley Sales's rating?

Gascoigne-Pees Camberley Sales is rated 3.8 out of 5 across all 201 reviews, and 4.5 out of 5 on Google from 114 reviews.

Where is Gascoigne-Pees's Surrey Heath office?

Gascoigne-Pees Camberley Sales, 33 Park Street, Camberley, GU15 3PQ, Surrey Heath, GU15 3PQ.

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