Trusted Agent profile · Surrey Heath

Gascoigne-Pees Camberley Sales reviews in Surrey Heath

3.9

★★★★★ Good

228 reviews across 2 platforms

33 Park Street, Camberley, GU15 3PQ, Surrey Heath, GU15 3PQ

Gascoigne-Pees's office in Surrey Heath, at 33 Park Street, is rated 3.9 out of 5 across 228 reviews on two platforms, including 141 Google reviews rated 4.6.

Google logo

4.6 / 5

141

Reviews on Google

This office

Trustpilot logo

87

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.

5/5

Trustpilot

Callum and the Letting team at Sutton Gascoigne Pees

Callum and the team at Sutton have been very supportive and helpful with our lets. We have been working with Gascoigne Pees for a number of years and we continue to have them look after our interests. I would fully recommend the Sutton office.

Anonymous · 22 September 2026

5/5

Google

Mine and my wife’s first experience moving into our own place together and we were lucky enough to have Roy support us throughout. The whole process has seemed a lot less complicated than with other agencies and Roy has helped massively with keeping things smooth and swift. He’s been easy to reach out to which was a big help when filling out the paperwork. Been a very positive experience all-round.

T · 11 July 2026

Agent replied · 11 October 2026

Thank you for your kind words! We're so glad that your first experience moving into your own place together has been smooth and swift with our agency. Our team strives to make the process simple and stress-free, and it's great to hear that Roy was there to support you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Having lost my Dad, I had to sell his house but I have never sold or bought a property before,so had no clue what it involved. Having had meetings with a few agents, I chose G.P as Debbie was amazing. She was friendly, knowledgeable & extremely understanding of my situation. We accepted an offer within 2 weeks. Then I was introduced to Melanie who deals with the sale. Melanie is also amazing, kept me in the loop & explained everything. Nothing was too much trouble, no matter how small my query or concern, & at times she kept me going & cheered me up when i was struggling emotionally. Both ladies have been amazing & I can't thank them enough for everything. The whole process has been made so easy, despite problems with solicitors on both sides. Highly recommend G.P to anyone

NADINE · 11 October 2024

Agent replied · 24 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation NADINE WILLIAMS. Kind regards Lucy, Customer Relations.

5/5

Google

I had a unique experience using GP, as their requirements (though many), seemed reasonable and more in the interests of their client, than mine really. And that’s quite understandable, considering it’s about a whole new premises. From speaking with Paige (& Joe) on day one, till getting the keys from Haj (her boss) at the end, I’d say the process was seamless. A lot to read and sign but it all ended successfully in the end. And for this, I’m rating them well. Let’s hope the relationship blossoms to even better heights as we aim to buy our new house soon.

Ade · 17 March 2026

Agent replied · 18 April 2026

We are thrilled to hear that your experience with GP was seamless and successful! Our team always strives to prioritise our clients' best interests and we can't wait to continue working with you as you buy your new house. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Roy has been very helpful to us towards renting of this property

Kengo · 11 July 2026

Agent replied · 11 October 2026

Thank you so much for sharing your experience with Roy! We're glad he was able to assist you with renting the property. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I had the pleasure of working with Megan Peters at Gascoign Estate Agent, and I can't speak highly enough of her assistance in helping me find accommodation. From our first interaction, Megan was warm, professional and I found a fantastic place that I absolutely love. If you're looking for an estate agent who genuinely cares about her clients, I highly recommend reaching out to Megan Peters at Gascoign. Thank you, Megan, for your outstanding service!

Tariro · 11 October 2024

Agent replied · 24 October 2024

Hi Tariro, Thank you so much for your wonderful 5* review! We're thrilled to hear that Megan was able to assist you in finding a fantastic place. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Debbie went above and beyond to help resolve some tricky issues with my house purchase and always kept me updated and informed :) Thank you!

Ellie · 4 April 2026

Agent replied · 18 April 2026

Thank you so much for your kind words! We strive to always go above and beyond for our customers and we're thrilled to hear that we were able to help you with your house purchase. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Incredible Staff!

Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful. From the moment I first called in to book viewings, her sparkling friendly personality has shone through and she shared in our excitement to be looking for our dream home. Obviously it is quite a big decision and a large commitment, so we are so appreciative of the time Mia took to get to know what we wanted, what we were avoiding and what about the properties we picked that made us choose them. That meant that she was able to suggest some others that we hadn't come across, in the same area, for the same price range and with the same general feel as the others. This meant that our top 3 properties are now all ones held with GP! This has been great, since we know that whatever property we end up going with, we're going to have Mia's fantastic support behind us. I am so impressed by her ability to show off the best bits of the properties whilst explaining things so clearly. I truly trust that she has our best interests in mind and is just as psyched to look for our first property as we are! She is an absolute credit to the business, and I am looking forward to working with her to get the keys to our new home.

Tamsin · 14 September 2026

5/5

Google

Roy from GP has been an absolute legend. I have moved a few times and dealt with estate agents. Roy stands out as being the most patient and the best listener. He has helped us throughout the process of renting a new property. He is a very nice person and very competent and punctual for viewings.

Abdelgadir · 11 July 2026

Agent replied · 11 October 2026

Thank you, Abdelgadir, for your wonderful review! We're thrilled to hear that Roy has been a patient and supportive guide throughout your renting process. Your feedback about his reliability and listening skills truly reflects our commitment to providing quality customer-centric service. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their property.

Camille · 1 August 2025

Agent replied · 8 October 2025

Thank you for your glowing review! We are thrilled to hear that Mel and our team exceeded your expectations and provided excellent service throughout the selling process. Our goal is always to go above and beyond for our clients and we are so happy to know that we have met that goal for you. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Maidenhead branch: Weirdest state agent interaction I’ve ever had

Was already feeling an odd vibe from the agents - they sounded annoyed or something. Put an offer in a house less than 6% off the original price. They told me the owners didn’t accept it - fair enough. Called them and asked for a second viewing to potentially offer more. They booked me in for the following week. One day after that, the agents call me to cancel the viewing because “the owner didn’t want us in his house again” because our offer was “too low” and “it threw them off”. Even if the owner genuinely felt that way, the agent could simply have said the seller had decided not to proceed with further viewings. Telling me that our offer “threw them off” and that the owner “didn’t want us in his house again” is unnecessarily blunt and, frankly, rather unprofessional. I’ve never seen anything like this is my life before. Feels like we dodged a bullet though. If they treated us like this at this point, I can only imagine the sort of troubles we would have if we actually did business with them.

Joyce · 21 August 2026

1/5

Trustpilot

Harassment, Alarm & Distress Caused - Spamming Cowboys

I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes. I explained that I wasn’t looking at a valuation or selling my house for at least 3-6 months and to ‘stand down’… I’ve been called every day or every other day since, and when I don’t answer the phone, they don’t leave a message and when you call back it doesn’t go through to the branch only to the head office. I asked my details to be removed from their system but I’ve still had daily calls from them, even when on the phone to their head office to make a complaint, I was called again by their branch. I have since had 4 spam calls from other estate agents with details sent to GetAgent with my phone number and a fake email address that Get Agent are tracing using the IP address from the fake email due to a breaking of GDPR rules. Yet to be proven but seems a coincidence that after having an argument with someone at Gascoigne Pees about harassment and spam calls from them, that my details have been sent out to estate agents in Coventry, Stoke-On-Trent, Nottingham and Leeds… Would never sell my house through GP and trust them with any personal details..

Damon · 7 August 2026

5/5

Google

100% Recommend Debbie Godfrey at Gascoigne Peas Camberley. Debbie successfully sold my house at full asking price. Debbie is brilliant salesperson, kind, and exceptionally knowledgeable. And my big thanks to Mel in senior admin at G&PS. Sadly my wsste of time buyers did not complete.

Ginny · 15 July 2025

Agent replied · 8 October 2025

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.

Desiree · 22 November 2025

Agent replied · 22 December 2025

Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Had Roy help my wife & I out with our new home. He was very kind throughout the entire experience. Any question we had, Roy had an answer. Very very pleased with our experience overall, a truly seamless transition.

Henry · 11 September 2026

Agent replied · 11 October 2026

Thank you for your kind words and for trusting Roy to help with your new home. We always strive to provide excellent service and are delighted to hear that your experience was seamless. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Freya and Alena, are so helpful, I was looking for flat I have spoken and contacted few agent and non seems to be able to help. When I contact Gascoigne Pee Letting Freya email me to wait for Alena and quickly Alena text me and askme to proceed with payment Freya send me all the paper work. I love this company and Freya and Alena are Angels. Thank you so much for the help. If anyone looking for accommodation pleasecontact them ASAP N G

N · 11 October 2025

Agent replied · 8 September 2025

Thank you for your kind words, N G! We're so glad that Freya and Alena were able to provide you with exceptional service and help you find the perfect flat. Your satisfaction is our top priority. Don't hesitate to reach out to us for any future accommodation needs. We would love to work with you again! #GascoignePeeLetting #ExceptionalService Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

I would like to specifically thank Samantha for being amazing at her job, she really sold us the property we’ve just moved into, she’s not only found us an amazing place she made sure to help us guarantee the place. My parents first language isn’t English meaning that it can be a bit harder to understand although she didn’t let that interfere the process and allowed us an easy getting everything sorted. I’d like to also mention Travis who was also great and welcoming every time we come to the shop and specially for welcoming us with a big smile, polite manners and great attitude when handing the keys over.

ICY · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I would recommend Gascoigne-Pees time and again to anyone. Melanie and Debbie especially were a joy to work with in buying our new home; they are the consummate professionals and have to be some of the best in this business. Melanie (Sales Progressor) followed up regularly with relevant parties when the purchase hit a snag due to unforeseen circumstances and promptly updated us. Thank you Mel for being instrumental in the process and helping us to successfully complete - all within a reasonable time frame. This company has the interests of all parties - not just vendor's but buyers also - at heart. We are really pleased with the service that we were given. Thank you Melanie and team, really appreciate your impeccable service :) Candice & Dami

Dammy · 25 October 2023

Agent replied · 24 October 2024

Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care

5/5

Trustpilot

Every effort to make it happen, well done Ben

Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.

Mariusz · 21 July 2026

5/5

Google

Really happy with the service. The team was reliable, easy to deal with, and always quick to respond whenever we had any questions or needed help. They acted fast with anything that came up and made the whole renting process smooth. Would definitely recommend them.

Carla · 11 July 2026

Agent replied · 11 October 2026

Thank you for the wonderful 5* review! We're so glad to hear you had a positive experience with our team. It's our goal to make the renting process as smooth and stress-free as possible. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I have a great experience with them. Team is so professional, they know how to deal with the customers, keep the commitments well and responsibly response the queries. Me and my wife are thankful to have a nice property on rent in short time with the help of them. We specifically say thanks to Megan for making this deal possible.

Ibtihaj · 11 October 2024

Agent replied · 24 October 2024

Thank you for sharing your positive experience with us, Ibtihaj! We are thrilled to hear that our team's professionalism and commitment to excellent customer service made your property search a success. We will be sure to pass along your kind words to Megan. If you need any further assistance in the future, please don't hesitate to reach out.

5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr · 19 February 2025

5/5

Google

From start to finish of renting our home Megan was professional and helpful through it all. we managed to enquire , view , sign agreements and move all in about 1 week thanks to Megan's swift responses and expertise. Would definitely recommend if you are looking for an estate agent to help find your next new home.

Kai · 11 October 2024

Agent replied · 24 October 2024

Hi Kai, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care

5/5

Google

Melanie Williams saved the day after a very stressful experience of buying a flat for my son. Unfortunately, it happened to be a repossession so basically managed to be gazumped twice right down to last days before exchange of contracts. Melanie helped get it over the line but cost us another 10k which was not great. He’s in now so all good in the end. Be wary of repossessions is all I can say.

Sara · 11 October 2025

Agent replied · 8 October 2025

Hello Sara, Thank you for your 5* review and for sharing your experience with us. I'm glad to hear that Melanie was able to assist you during such a challenging process, even though it was a stressful situation. If you have any further questions or need assistance, please feel free to reach out. Best regards, Lucy, Customer Relations Team

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