Gascoigne-Pees Camberley Sales reviews in Surrey Heath

★★★★★ 5/5

Google

Melanie Williams saved the day after a very stressful experience of buying a flat for my son. Unfortunately, it happened to be a repossession so basically managed to be gazumped twice right down to last days before exchange of contracts. Melanie helped get it over the line but cost us another 10k which was not great. He’s in now so all good in the end. Be wary of repossessions is all I can say.

Sara · 11 October 2025

★★★★★ 5/5

Google

Debbie and the team were very helpful throughout the whole process, definitely recommend to anyone.

Joshua · 11 September 2026

★★★★★ 5/5

Google

Samantha Pryce was the agent that got me onboard for my rent property. She did a great job in getting all required tasks done timely. She was always available for any queries that I had. She went to great lenghts in getting me the best deal with the landlord. I would highly recommend her as your property agent. In the future I will be referring my friends and family to her.

Abdullah · 25 October 2023

★★★★★ 5/5

Google

Freya was excellent and made the whole process seamless and stress free, highly recommend.

Adam · 1 December 2025

★★★★★ 5/5

Google

Thank you to all the staff at Gascoigne pees Camberley. Especially Debbie, who has been incredibly patient with us and looked after us every step of the way. The whole process was handled very professionally with a large dose of friendliness. I highly recommend using them for your sale.

Sara · 11 October 2024

★★★★★ 4/5

Google

I had the opportunity to interact with Samantha Pryce when I rented with Gascoigne-Pees and I must she she has been absolutely professional, accommodating and polite during the whole process. Moreover, she has always been available to take any queries over the phone or kind enough to point me in the right direction within her organization. Thank you Samantha for making this whole process feel so easy.

Ralph · 25 October 2023

★★★★★ 1/5

Trustpilot

Delays returning deposit

We vacated a property rented though Gascoigne Pees in Guildford - 6th Sept. It's now almost a 1 x month and we still yet to receive our deposit credited back to us. There was a small deduction that had to be agreed with the landlord as a few minor areas were missed during the professional clean. Standard practice is that your deposit is returned within 10 x days of leaving the property. Whilst we still await the return of the balance of our deposit £1,700 balance, in our experience dealing with Gascoigne Pees Guildford you should expect the following: Communication with the Guildford branch is very poor. They simply don't return calls or even respond unless you chase. You should expect to have to chase over and over again, by emails or calls. We waited up to four days without getting any response to messages or emails. Through-out any communication we've had regardless of how unfair the situation is they always favour the landlord. In summary, if you are choosing to rent through them be prepared for your deposit to take up to a month (or longer) for it to be returned back to you. Hopefully ours will come soon.

MM · 1 October 2024

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

★★★★★ 5/5

Google

We were really pleased with our experience with the Camberley Team, especially Samantha Pryce. From the moment we enquired about the house to the move in day, she has made the process simple and stress-free. Any issues we’ve had she has always been willing to help us and they’ve been sorted very efficiently. Would definitely recommend Gascoigne Pees! Thank you Samantha!

Tiegan · 25 October 2023

★★★★★ 5/5

Trustpilot

Great service from Basingstoke branch

We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.

Chris · 16 October 2025

★★★★★ 5/5

Google

The whole experience of dealing with Carson & Co in Camberley has been positive. Debbie Godfrey is extremely professional and personally kept me updated throughout the whole sale process. I was kept updated from start to finish, with communication being quick and efficient, I never once had to chase for feedback after a viewing. My sale required a special security arrangement, the whole team were made aware and worked together to ensure the correct procedure. Regardless of who answered the phone, the whole team were always friendly, helpful and professional, nothing was too much trouble and I wouldn’t hesitate to recommend them.

P · 25 October 2021

★★★★★ 1/5

Trustpilot

I will keep this short

I will keep this short "BEWARE" There is a reason this company gets such poor reviews. They have very poor or no ethics and constantly tell you Lies. YOU HAVE BEEN WARNED

Ronald · 23 January 2026

★★★★★ 5/5

Trustpilot

Gascoigne-Pees Maidenhead gave us a…

Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing. 100% recommendations for a fantastic service.

Jean-Marc · 22 January 2026

★★★★★ 5/5

Google

I have had the pleasure of dealing with Harjit, Paige and Joe at the Camberly office, they were all very friendly , professional and knowledgeable. I feel very confident in their care. They are all like a breath of fresh air.

Jane · 17 March 2026

★★★★★ 5/5

Trustpilot

Mel went above and beyond

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI

Camille · 30 July 2025

★★★★★ 5/5

Google

Had a great experience with Roy, has been a great help and supportive along my letting process, big personality and great with viewings.

Thomas · 11 July 2026

★★★★★ 5/5

Google

This was my 3rd house sale with Carson & Co Camberley in 3 years and every time they make the process even more simple and straightforward than the last. Martin and his team at Camberley are faultless, they work around the clock to make sure from start to finish you receive the level of customer service you deserve. Apparently it's meant to be the most stressful thing you ever do in life but I'm yet to experience that stress thanks to Carson & Co! Here's to the next one...!PositiveResponsiveness, Quality, Professionalism, Value

Lauren · 25 October 2020

★★★★★ 5/5

Trustpilot

Fantastic, really recommend!!

I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and help🤗 I highly recommend Gascoinge Pees to future tenants! Thank you!!

Człowiek · 28 March 2025

★★★★★ 5/5

Google

My husband and I would like to thank Andrew Butler for all the assistance he gave us while trying to find a rental home. Andrew’s professional attitude and assurance was very well received especially considering we have only just arrived from South Africa. His patience in explaining how things were done made our lives so much easier. Our dogs have arrived from South Africa and are very happy here as are we. I would highly recommend Andrew from CARSONS. Thank you

Glen · 26 October 2019

★★★★★ 5/5

Google

I used Carson & Co Estate Agent's for the purchase of our first property. From start, Mr Martin Jakins and his team have been very helpful. They are always there to answer our phone calls and support as with any questions we have related to the property, I couldn't have ask for more. The sale agent's as well Miss Stepth, Debbie and Karina have also been very supportive on making it much easier, as been first time buyers we needed guidance on finding our perfect home. I can only say thanks for everything. N&D

SAS · 26 October 2019

★★★★★ 5/5

Google

Superbly professional team at Camberley Carson and Co. My move in with Kayleigh was smooth, detailed and conducted with great attention to detail, no problem was too hard to fix. The rest of the team including Lucy who has always been attentive and fast to respond with a lovely nature, through to Tom the manager who dealt with any issues quickly and effectively, made my tenancy one of the best I have experienced. A huge 5 starts to the team. Keep up the excellent customer service and standards, it does make a difference to your tenants.

Keith · 26 October 2019

★★★★★ 5/5

Google

This will be my second purchase through Cason & Company. I can honestly say on both occasions Carson's have outdone themselves with their dedicated team, customer service and professionalism. A special mention to Martin, Mel, Stephanie and Sara. NOT ALL ESTATE AGENTS ARE CREATED EQUAL! and when my first property fell through Martin Jakin's team worked tirelessly to show us all they had. I'm happy to say we found our perfect home and with Carsons you will to! There is more to life than rightmove!

The · 26 October 2019

★★★★★ 1/5

Trustpilot

I find it almost laughable how this…

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.

Jess · 19 November 2025

★★★★★ 5/5

Trustpilot

Sarah was great

Sarah was great. Kept me in the loop.

Sabrina · 4 June 2026