Trusted Agent profile · Surrey Heath
★★★★★
229 reviews across 2 platforms
33 Park Street, Camberley, GU15 3PQ, Surrey Heath, GU15 3PQ
Gascoigne-Pees's office in Surrey Heath, at 33 Park Street, is rated 3.9 out of 5 across 229 reviews on two platforms, including 141 Google reviews rated 4.6.
Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleKimberley & Hannah have been amazing! A real credit to the company, have always been informative and helpful during my time with Carsons. Highly recommended!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
TrustpilotGreat experience
I really enjoyed interacting with Ethan at Tadley branch and will be prioritising Gascoigne Pees properties in Tadley in future because of it! Thanks, Ethan!
5/5
GoogleExcellent Great fast service provided by one of the staff called Leigh Fountain at Carson & Co Camberley!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.
5/5
GoogleFantastic team who worked tirelessly through to a successful completion - highly recommended!PositiveProfessionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat service from the Carsons Camberley lettings team. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleThe absolute worst. Avoid at all costs.NegativeResponsiveness, Quality, Professionalism, Value
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
1/5
GoogleWouldn't use the lettings dept again. poor service
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleRating only, no written review.
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
5/5
GoogleAdele and the Carson team did a great job selling my house for me. It was a pleasure to deal with Adele, she took all the stress out of a stressful situation and would highly recommend all the team at the Camberley branch. Thank you.
4/5
GoogleRating only, no written review.
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
1/5
TrustpilotBULLY and AGGRESSIVE style
Received BULLY and AGGRESSIVE style as a buyer. NOT recommended!
1/5
TrustpilotWarning!! Stay Away!!!
Warning! Stay away from them. They will never help you after you paid your deposit. Go and find a better company to rent a home.
5/5
GoogleThe Camberley Carson & Co Lettings team were incredibly helpful when it came to my specific requirements, I would thoroughly recommend the team
5/5
GoogleRating only, no written review.
"We are so grateful for your kind words! Providing exceptional service is our top priority, and we're glad we were able to make your recent move a smooth and positive experience. Thank you for recognising the hard work and dedication of our team, especially our lettings agent, Freya. We appreciate you taking the time to share your positive experience with us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent customer service with a smile.Really helpful and professional service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
