Trusted Agent profile · Surrey Heath
★★★★★
229 reviews across 2 platforms
33 Park Street, Camberley, GU15 3PQ, Surrey Heath, GU15 3PQ
Gascoigne-Pees's office in Surrey Heath, at 33 Park Street, is rated 3.9 out of 5 across 229 reviews on two platforms, including 141 Google reviews rated 4.6.
Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
5/5
GoogleExcellent service ,very helpful, thank you Lucy Woroniak
Thank you Colin for the great 5* review. Kind regards, Lucy.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
1/5
GoogleThanks for making us homeless. Horrible agency! We have been evicted with no reason, and then they tried to apologise and get us back!??? What????
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleHannah was positive and helpful.
Thank you Beck for your 5* review!
1/5
TrustpilotUseless waste of space
Useless waste of space. Lettings Guildford. Full of excuses and lies. Ask a question by email???? Don't bother. Can wait up to ten days for a response if you keep pestering. Can't wait to get rid. They forget we pay there wages with OUR property's. Avoid avoid at all costs.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
GoogleI'm currently in the process of renting out my first property, the team at the Camberley branch have been more than helpful. Very pleased with the service i have received so far, will be continuing this process with Carsons and Co for sure.
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
5/5
GoogleMel did a great job progressing the sale with out her help it might not have happened
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
1/5
GoogleTENANTS - AVOID AT ALL COSTS!! Carsons are terrible at customer service, they took 20 days to answer a complaint which was regarding them trying to charge us over 1000 pounds to vacate our rental. I have spent many hours backwards and forwards trying to resolve so many issues, I would never rent off Carsons ever again, even if it was free because I'm sure they will find one way to charge me for that! Avoid!
5/5
GoogleVery professional. Good local knowledge and not too pushy.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe dealt with the manager Debbie and found her to be really responsive, helpful and supportive during our purchase, I’d highly recommend her and her team.PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
GoogleExcellent service throughout, specifically speed & quality of advertising, number of quality viewings, I was kept informed throughout the process, and given good advice regarding selling price, I would use them again.
Thank you Paul for your 5* review and recommendation! I am pleased to read that you felt the quality and speed of marketing was very good and that you were kept informed throughout. Kind regards, Scott
5/5
GoogleBrilliant service from all aspects of the Carson's business. Serena and Tim as well as all their colleagues were exceptionally helpful with questions and queries. Would definitely recommend and use again.
Thank you John for your wonderful 5* review about our local Carson & Co team! It is great to read that you would highly recommend us and I will, of course, make sure you kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleBrilliant service from all aspects of the Carson's business. Serena and Tim as well as all their colleagues were exceptionally helpful with questions and queries. Would definitely recommend and use again.
Thank you John for your wonderful 5* review about our local Carson & Co team! It is great to read that you would highly recommend us and I will, of course, make sure you kind words are forwarded to our local team. Best wishes, Scott
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