Trusted Agent profile · Surbiton
★★★★★
351 reviews across 3 platforms
Brighton Road, Surbiton, KT6 5LR
HJC's office in Surbiton, at Brighton Road, is rated 4.9 out of 5 across 351 reviews on three platforms, including 301 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for HJC, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleWe're in the process of purchasing a house through HJC and would highly recommend them, and in particular Suzanne Morgan, who has been excellent. She is quick to respond, has kept us updated and is always willing to pick the phone up and chase others in the chain when needed. Although we're not planning to move again anytime soon, if we were, HJC would be our first port of call.
4/5
GoogleWe had a very pleasant stay at this place as far as the tenancy aspect is concerned. The arrangements for moving in and out worked out very smoothly. HJC Surbiton and the Landlord were very helpful and understanding to allow flexible timing to move out which was very helpful for our situation.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotTuesday
Tuesday. Yes that is her name. I bought from her then sold the same house with her. Worked really hard and dealt with tricky buyers ( not me). So highly recommended.
5/5
GoogleIt was a pleasure working with the team at HJC to buy our new house. They were very helpful and supportive in helping us find a house we love and helping to keep the buying process on track and moving smoothly. A great service and good communication throughout. Thank you to you all!
Hi Helen, Thank you for your review. We hope you have settled in well to your new home!
5/5
TrustpilotWe recently purchased a property in the…
We recently purchased a property in the St James Park development in Surbiton. HJC acted as agents for the sellers. We found HJC (Suzanne Morgan and her team members Karen and Nicky) excellent to deal with, always courteous and helpful - they are very knowledgeable about the development and have a high degree of professionalism and expertise. David and Louise Pilcher
5/5
GoogleHJC Surbiton is by far the best Lettings agency I've dealt with since living in the UK. They are very responsive, professional, informative, accommodating, well-organized, timely and knowledgeable. I have never left a review for a lettings agency but because of their top notch customer service, I had to do it this time.
5/5
GoogleSuzanne and the team were fantastic! They provided a great service from start to finish, especially when a few hiccups arose. Suzanne or a member or her team were always available on the phone and provided very efficient replies to emails. We would highly recommend anyone using HJC when buying their next house. We're extremely happy they've helped us find our new home.
5/5
GoogleMy housemate and I were shown a couple of properties by Emma who was super helpful in answering our questions. Once we'd decided on a place, the process was very smooth. From paying the holding deposit to walking through the door was just over a week with Emma and team keeping us updated all they way through.PositiveResponsiveness, Professionalism
5/5
GoogleI recently bought a property in Surbiton. Suzanne Morgan and Karen Ackers were the key contacts for me at HJC, and were both brilliant throughout the process. Both were professional, personable and incredibly helpful and responsive along the way. I would 100% recommend, and will certainly be using them in the future. Thank you once againPositiveResponsiveness, Quality, Professionalism
5/5
GoogleAppointing HJC to sell our house in Surbiton was the best decision we made, and I could not recommend more highly. From evaluation to completion they were with us every step of the way, with regular communication and advice from the lovely Suzanne, Nicky and the team. Thank you HJC.
5/5
TrustpilotWe would highly recommend Jay and the…
We would highly recommend Jay and the team at HJC in Thames Ditton. Outstanding professional service, exceptional experience in the local property market. And, they are all very nice people!
Many thanks Suzanne. It was a pleasure acting for you...again.
5/5
GoogleAs far as estate agents go, of which I've dealt a lot with, the ladies at HJC are excellent and very professional. I'd highly recommend opting for a safe pair of hands to sell / buy your home. Thanks HJC.
Thank you Jasmine for your kind words. The ladies at HJC are pleased they could help and that you had a positive experience with us. Jay - Director.
5/5
GoogleWe recently sold our house via HJC. We spoke to most agents in Surbiton and Suzanne and her team were a breath of fresh air. They are very open and honest and their pricing turned out to be spot on, unlike some others who offer unrealistic valuations. Service was second to none. Would happily recommend HJC and would definitely use them again.
5/5
TrustpilotFantastic - would highly recommend.
I cannot recommend HJC enough. I have recently purchased a property in Surbiton where HJC were the agents for the sale. Suzanne and the team were brilliant. I was kept informed throughout the process, and Suzanne in particular helped smooth out the hiccups and challenges we encountered, keeping the transaction moving. Her positive and upbeat approach was really appreciated. Thank you again HJC!
5/5
TrustpilotThey set the highest standards
The service, support and help provided by the entire team at HJC was exemplary. They sold our house and dealt with a range of challenges to ensure the deal went through. We even secured our new home through them. We could not have asked for a more dedicated and personal service. We especially want to commend Atri for her tremendous efforts to ensure we could sell our house and get the new home we were seeking.
Peter, many thanks for your kind words. May I in return thank you and Patricia for being so supportive during the transaction. It was a pleasure acting for you. The team at HJC wish you both all the best in your new home. See you aound the village.
5/5
GoogleHJC provides professional, high-calibre service. They've responded to every message I've sent in a timely manner. They have a superb knowledge of their market and their specific properties. Manique particularly has provided consistently excellent customer service. I would recommend HJC to all of my family and friends.
Hi Don, it is always so nice to hear from our tenants. We are over the moon with your feedback which will of course be relayed to Manique. All the best.
5/5
GoogleAs first time buyers we felt a bit apprehensive of what was to come when purchasing our flat but Suzanne guided us through everything with genuine kindness, going above and beyond to help us in anyway she could. There is no way we could have done it as seamlessly without her! A huge thanks to Suzanne and HJC :-)
5/5
GoogleHaving had various estate agents look at the property, it was HJC That got the best figure for it , their professionalism and courtesy is beyond measure,,Suzanne went above and beyond her job and has great communication skills too , I would thoroughly recommend this company to anyone with no hesitation
5/5
GoogleHJC were very helpful and responsive from the outset. The whole experience was a smooth one. Suzanne was very helpful and available to discuss any issues and help with chasing up the solicitors as well. All in all a great experience.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHJC are a wonderful operation. They went above and beyond to help me sell my property and secure my onward purchase. I would not hesitate to use them again, and to recommend them to anyone considering buying or selling in the area. Very personal approach and extremely professional and competent. Thank you again!
Hi Sascha, thank you so much for taking the time to write this lovely review. We're so pleased that you would work with us again, we really enjoyed working with you too! Many thanks - the team at HJC Surbiton
5/5
GoogleMy partner and I have just exchanged on a home in Surbiton marketed by HJC. We found them professional and responsive throughout, and notably quick to manage several hiccups to ensure that the transaction progressed. Suzanne and Karen were particularly flexible to accommodate several weekend viewings. Highly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleSuzanne Morgan and HJC were very professional and efficient throughout the process of selling our flat. Suzanne, particularly, played a key role in maintaining the momentum during the conveyancing process, acting as a go between with us and the buyers, and ensuring the solicitors didn't drag their feet. Would highly recommend. Thanks Suzanne
5/5
TrustpilotHJC - best for Thames Ditton
As I tried to see my mother's house, I found HJC incredibly helpful and professional from the start. They kept me updated at all times and I was very impressed by their approach. They know Thames Ditton very well, price sensibly and managed to make a difficult experience as painless as possible
Hi Lisa, thank you for your kind words. Very best of luck for the future! Alex and the team at TD
5/5
GoogleHJC were wonderful and made our experience as first time buyers smooth and stress free. We dealt closely with Nicky and Suzanne who were both so attentive and professional. Thank you for all your help, we would highly recommend.
Pleased we helped you have a smooth and successful first purchase. Hope you have many happy years in your new home Grace!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: HJC, Surbiton won Trusted Agent.
