Trusted Agent profile · Surbiton
★★★★★
341 reviews across 1 platform
67 Victoria Road, Surbiton, KT6 4NR
Part of Hawes & Co, see every office.
Hawes & Co's office in Surbiton, at 67 Victoria Road, is rated 4.9 out of 5 across 341 reviews on 1 platform, including 341 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Hawes & Co won in 2026.
The Trusted Agent 2026 results for Hawes & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleI purchased my flat with Hawes & Co Surbiton. My contact was Liana who was very professional, helpful and very prompt in replying to my questions. She kept me updated, which made the whole process of purchasing easy. I would highly recommend using Hawes & Co to any potential buyers.
5/5
GoogleWe recently rented a flat through Hawes & Co, the process was very easy and communication was excellent. Max helped us secure the perfect place and we were able to move in very quickly thanks to him. We are very grateful for the help from Max and Hawes & co along the way.
Thanks Finn, that's great to hear! Best wishes, Max Chapman (Hawes & Co)
5/5
GoogleHawes and Co are fabulous, Michael Gibson is always helpful, courteous and efficient, an excellent service!
Dear Eve, thank you very much for your review and we are so pleased you have had such a good experience with Hawes & Co.
5/5
GoogleHawes & Co helped me find a flat and move in within 2 weeks when I moved back to the UK from abroad. Very happy with the efficiency and Sara at the Surbiton office was especially brilliant throughout.
Hi Maha, thank you for taking the time to leave us a fab review. We are very pleased to hear how efficient Sara was when finding you a new home! Best Wishes, Amy Taylor (Hawes & Co)
5/5
GoogleWonderful company. A Clear, Cohesive unit who work really hard to ensure moving, a stressful process in life, is an absolute breeze. Friendly, Honest and Professional, a real credit to a sometimes dubious profession.
Hello Beric, thank you for taking the time to leave a wonderful review. We are very pleased to hear thar you had an excellent experience with our Surbiton team and that they work really hard to ensure moving is as least stressful as possible! Best Wishes, Amy Taylor (Hawes & Co)
4/5
GoogleBought a house that Hawes & Co were selling on behalf of the vendor. They were professional at all times during the process. They allowed us to view and re-view the house. They worked hard at granting further access for contractors/surveyors. Communication always clear and fair. ThanksPositiveResponsiveness, Professionalism
Hi Stephen, thank you for the super review. So glad to hear you had a great experience with the Surbiton team. We always aim to meet your needs and expectations! Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleJoe was my agent ,fast and friendly services, thank you very much .
Dear Morteza, thank you for your lovely review
5/5
GoogleWe had a very good experience with Hawes and Co for our house purchase. Michael in particular was brilliant, very helpful and often went the extra mile (allowing us to call out of hours). We would also like to mention Greg for always being so kind and helpful whenever he showed us properties or spoke to us on the phone.
Dear Alok, thank you very much for the great review. I'm delighted you had such a good experience with Michael and Greg! Best wishes, Max Chapman
5/5
GoogleVery professional estate agents, particularly Michael Gibson. My partner and I had some house viewings with him and we can honestly say he is the most informative, professional, accommodating, trustworthy and friendly estate agent we have come across. Keep up the good work!!
5/5
GoogleWe bought our house through Hawes and then, when the time came to sell it, they were our first choice. They are professional, dedicated and determined to provide the very best possible service. We couldn't fault them and recommend Greg and his team without hesitation.
5/5
GoogleMichael went above and beyond! His customer service is impeccable!!
Thanks for the great review! Best wishes, Max Chapman
5/5
GoogleJoe at Hawes & Co was a pleasure to work with when we were searching for our new home. He always returned our calls quickly and answered all our questions. The whole team went above and beyond to make sure we had everything we needed. I would highly recommend them if you are in the market for a new home!
Dear Meghan, thank you for your review we are very pleased you had such a positive experience with Hawes & Co.
5/5
GoogleLiana and Sarah have been friendly and professional with great communication from the start from Liana . We really appreciated her weekly update to keep us in the loop.
Hello Simon, thank you for taking the time to leave a great review. We are very pleased to hear that both Liana and Sarah have been friendly and professional with great communication from the start! Best Wishes, Amy Taylor (Hawes & Co)
5/5
GoogleExcellent service provided for the recent purchase of a property. Great communication throughout the whole process. It's really good to find an estate agent you can trust and also who can provide a professional service. Highly reccomended, will use again!
Dear Lewis, thank you kindly for the excellent review. We are so pleased to hear you had such a brilliant experience with the Surbiton office! Thank you for putting your trust in us! Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleHad such a great experience with Sara and Rosie from the lettings team at Hawes & Co. Great communication and we’re now happy and settled into our new home. Thank you!
Hi Olivia, thank you for taking the time to leave a great review. We are very pleased to hear that you had a great experience with Rosie and Sara in our Surbiton branch. Best Wishes in your new home, Amy Taylor (Hawes & Co)
1/5
GoogleI would strongly advise against Hawes & Co. They lured us to instruct them by overvaluing our flat. They then failed to produce a single viewing in the space of four months, even after lowering the price. We instructed another agent and had a vewing within a week. Then more and more viewings poured in, offers soon after, and we now have a buyer. In the mean time, the agent at Hawes & Co left and we were not even informed: nobody was looking after us for god knows how long. When we phoned in, all they cared about was to keep us on their book without doing any work to try and sell our flat. When I decided to give them notice, It took a week for me to speak on the phone to the branch manager, Sarah Walker, as clearly nobody cared. I later emailed her with a question, and to this day, over a month later, I still haven’t had a reply. In a nutshell, we wasted much time because of them, and their lack of courtesy really puts them to shame. There are many much better estate agents in Surbiton, so do avoid Hawes & Co.
5/5
GoogleHawes Estate Agents & Letting Management Services provide an exceptional service and their professionalism dwarfs the competition. Charlie handles my landlord matters with a prompt efficiency not experienced elsewhere and I simply would not work with any other company as the confidence Charlie provides me with covers each and every aspect of being a remote landlord
Dear Rebecca, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.
5/5
GoogleMichael was great - a very fast and helpful service
Dear Cassie, thank you very much for your review and we are so pleased you have had such a good experience with Hawes & Co.
5/5
GoogleI write to express my considerable gratitude to Hawes and Co and in particular Michael Gibson at the Surbiton Branch for his considerable help and equally importantly hospitality. He has made dealing with an estate agent a pleasurable experience.
5/5
GoogleToby and team have found me suitable new tenants for over four years. The team has been excellent --------very professional , kind , fair and supportive Toby always keeps me frequently updated re progress and is readily available for advice when needed..
5/5
GoogleOverall it has been a positive experience renting with Hawes and Co. Found our new home thanks to Joe. Highly recommend his professional service as he was very helpful and pleasant to deal with throughout the whole process.
5/5
GoogleWe just completed on a house with the help of Sarah. The whole experience from start to finish was great, with the team extremely helpful especially as we were first time buyers. I would highly recommend.
Dear Angharad, thank you for the lovely five star review! Congratulations on your first home! We are so pleased you had such a brilliant experience with Sarah! Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleI used Hawes & Co to sell my house in Berrylands in 2019. Michael Gibson and his colleagues were knowledgeable and always friendly, responsive and helpful and worked hard to keep up a good number of viewings in an atypical market because of Brexit, etc. I would recommend them unreservedly.
Dear Pippa, thank you for the fantastic review! Best wishes, Max
5/5
GoogleI recently sold my property with Hawes and Co and found them to be an excellent estate agent to deal with. Sarah and the team were very professional and pleasant and I would recommend them to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hawes & Co, Surbiton won Trusted Agent; Hawes & Co, Raynes Park won Trusted Agent.
