Trusted Agent profile · Surbiton, Surrey

Dexters Surbiton reviews

★★★★★ Excellent

2,042 reviews across 2 platforms

20 Claremont Road, Surbiton, Surrey, KT6 4QU

Part of Dexters, see every office.

Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.9 / 5

2,040

Reviews on Google

This office

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4.5 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Google

We didn't start our tenancy very well with Dexters but as soon as Paul took over, our experience has been great with him! He did get the landlord to fix everything which wasn't working in our flat and last week came back with the fantastic … More

Sofía · 29 October 2017

Agent replied

Dear Sofia, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

The service from the agent is excellent. I would like to give extra credit Sonia De Abreu who always provide top service and assistance on my property management, and very responsive on every matter. Thank you!

Rachel · 28 October 2021

Agent replied

Dear Rachel, We greatly appreciate you putting aside the time to submit a review about our Kingston Upon Thames Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We have recently sold our house, they were very helpful throughout the whole process. When showing people around our home Dexters were very respectful and always provided us with great feedback. We would recommend using Dexters to anyone selling their home.

Fergus · 16 September 2020

Agent replied

Dear Fergus, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

As a landlord I rely on Bethany Stewart of Dexters Kingston for all admin, problem sorting etc. She is responsive, knowledgeable and friendly. Can't recommend her highly enough.

Bernie · 28 October 2022

Agent replied · 28 October 2023

Dear Bernie, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I received great service from Nilesh in your lettings department. I felt he went out of his way to help me, was also a pleasure to talk to.

Paresh · 28 October 2022

Agent replied · 28 October 2023

Dear Paresh, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Jack from Dexters was super helpful with our property search, always available and went out of his way to try and find us something that ticked every box!

Steven · 28 October 2022

Agent replied · 28 October 2023

Dear Steven, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Good service and experience provided by Dexters. Jessica Moreno helped us in searching for our next home, she was very professional, polite and open to understanding our needs.

Brian · 28 October 2022

Agent replied · 28 October 2023

Dear Brian, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

It was great having Jack on our viewing. Super friendly and his knowledge of the local area was really helpful. He's very quick to send out potential properties.

Daniel · 28 October 2022

Agent replied · 28 October 2023

Dear Daniel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Fantastic help from Amelia. She was very thoughtful and carefully curated the options to help with our property search. Would really recommend her and Dexters.

Swati · 31 January 2023

Agent replied · 28 October 2023

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

An amazing renting experience with Letting Manager Amelia. She was so helpful throughout the process. Would suggest Dexters to anyone looking to rent hassle free.

Aaditya · 31 January 2023

Agent replied · 28 October 2023

Dear Aaditya, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Excellnet customer service, friendly over the phone and good communication.. Always keeping us updated. Will highly recommend their services

Karen · 30 July 2023

Agent replied · 28 October 2023

Dear Karen, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We have been flat hunting for a while and Dexter's have been the only ones so far to give us all of the help and guidance we needed. A big thankyou to Amelia for finding two amazing properties and Megan for … More

Samantha · 29 October 2019

Agent replied

Dear Samantha, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

After dealing with many different estate agents, all that were so rude, unmotivated and unhelpful throughout the attempt of sale of my property, it was only Hannah Berry at Dexters that I found to be 100% committed and motivated towards the … More

P · 29 October 2019

Agent replied

We appreciate you taking the time to submit your review regarding the service you received from our Kingston Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Recently I have been viewing properties with Dexters in Kingston and Matt has surpassed all of my expectations in his delivery of service! Dexters have really stood out above all other estate agents and actually seemed to care about what I … More

Jacob · 29 October 2019

Agent replied

Dear Jacob, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

We have been delighted with the service we have received from Emily Healey-especially regular, informative and very useful feedback, that we could count on.

Graham · 2 March 2023

Agent replied · 28 October 2023

Dear Graham, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Excellent service! Sonia De Abreu from Dexters Kingston office has always been helpful with professional manners.

Vivian · 14 October 2023

Agent replied · 28 October 2023

Dear Vivian, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I walked in to dexters in Kingston the other day to enquire about buying a flat, I’m not quite ready yet but I found Sarah to be very helpful. As soon as I am ready, I will definitely be coming back here!

Travel · 8 March 2020

Agent replied

Dear Rachel, Thank you for your kind words regarding our Kingston office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

The staff is extremely helpful and goes an extra mile to provide the required details of a property. … More

Faisal · 30 June 2023

Agent replied · 28 October 2023

Dear Faisal, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience buying our house from Hannah. She is always so courteous and polite, answering all my questions quickly and professionally, please ask to speak to her if you are contemplating buying a property in Kingston, you wont be disappointed!

Clive · 11 October 2019

Agent replied

Dear Clive, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

After several months of trying (unsuccessfully) to sell my flat I made the decision to change agents and use Dexters. The experience could not have been more different as within 6 weeks they had found me a buyer, and Chloe and the rest of … More

Claire · 29 October 2017

Agent replied

Dear Claire, Thank you for taking the time to leave your review. I am delighted to hear that Chloe and the Kingston Office achieved our aim of delivering a five star service. We would like to wish you the best of luck and would love the opportunity to work with you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Very happy with the service that I have received over the years that they have managed my property. Living abroad, it is not so easy to know what is happening to the property and to feel that the maintenance costs are realistic and not … More

Teresa · 29 October 2017

Agent replied

Dear Teresa, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

I will recommend Dexters to all of my friends and family. The team at Kingston go above and beyond to help and are always available for even the most simple of questions. Chloe and Dominic are very polite and have excellent knowledge of the … More

Dominic · 29 October 2017

Agent replied

Dear Mr Woodiwiss, Thank you for your review regarding your experience with Chloe, Dominic and our Kingston office. I am delighted to hear that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.

5/5

Google

Had the best experience with the sales team - Natalia in particular assisted with search in the area - turns out we are actually moving our search elsewhere however the whole experience was great. They knew what I was looking for and didn't harass.

Robin · 14 April 2019

Agent replied

Dear Robin, We are really pleased to read your positive review regarding the service from our Kingston Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Sonia and Amelia are very professional and efficient on their job. Good communication and prompt reply. Have spoken to at least five agents they were the first to recommend a potential tenant and helped secured the tenant with good terms. Highly recommended to landlords.

Tina · 14 April 2019

Agent replied

Dear Tina, Having read your review, we would like thank you for your feedback about our Kingston Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

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Questions about Dexters Surbiton

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.

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