Trusted Agent profile · Surbiton · Surrey
★★★★★
2,042 reviews across 2 platforms
20 Claremont Road, Surbiton, Surrey, KT6 4QU
Part of Dexters, see every office.
Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleWorld class service provided my Maddie Waterman. She has great passion for her work and simply knows what she is doing. Keep it up Maddie. I will surely be specifically recommending you.
Dear Victor, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleAfter renting off of the brilliant Ethan Umpleby at the Kingston branch of Dexters, I will now only ever use Dexters estate agents in the future! Such a good experience, thank you.
Dear Neena, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery good experience with Dexter Kingston. My contact was Ben. He is very professional and he replies with reactivity. Ben proposed properties in line with what we were looking for. Good service.
Dear Pierre-Louis, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleSuper happy with our agent Jack. He was very patient with us & listened closely to our concerns. Couldn’t be happier with how Jack treated us and found us the perfect place.
Dear Lloyd, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJames helped us sell our property even during covid times, and continued to keep us updated on progress. He had a very professional approach, and the office staff were also proactive.Many thanks
Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMaddie has helped us with excellent service and patience for renting an apartment in Kingston. The service was awesome and responded very quickly. Very recommended if anyone needs an agent for property.
Dear Houcheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad viewing conducted by Jessica Moreno - She followed up with customers in a timely manner and she’s very friendly. I appreciated the work she did. Overall experience has been very nice.
Dear Ching, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy wife and I live in a rented flat in East Molesey, managed by Dexters. The agent who looks after us at Dexters is Paul Ford. Over the summer our flat has been redecorated and had a new kitchen fitted at the request of the landlady. Paul … More
Dear Andy, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleJashua, thank you for all your help, kindness and committment to supoort me find a property to rent. You are number one.
Dear Mohsen, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleSuper helpful, especially from Conor. He took all our aspects into consideration to find a range of options for us to look at. Very informative and always willing to help us discuss our options in a very non-biased form. Genuinely felt like … More
Dear Rachel, I was delighted to read the comments in relation to our Kingston office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe are satisfied with Dexters in Kingston. The person we dealt with, Ben Surman , was extremely professional throughout . From first attending and assessing our needs to rent in the Kingston area , to showing us the property we rented. He … More
Dear Robert, We are delighted that you took the time to leave such a fantastic review which the Kingston team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleSigning up with Dexter’s agency to rent a property has been hands down one of the best decisions I’ve ever made . They way they look after tenants are excellent. What makes our experience even better is the lovely property manager Joanna … More
Dear Monta, Having read your review, we would like thank you for your feedback about our Kingston Upon Thames Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI recently contacted Dexters to enquire about sales in Kingston and the surrounding area. I spoke with Sonia and found her knowledge of the market to be superb: she was very quickly able to identify a plethora of properties that met my … More
Dear James, I was delighted to read the comments in relation to our Kingston office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI have been with Dexters for over a year now and the beginning of tenancy was a bit difficult but when my property manager Charlotte Nugent had taken over everything ran smoothly. She was very professional and efficient. All queries were dealt with very quickly and adequately.
Dear Liny, Having read your review, we would like thank you for your feedback about our Kingston Upon Thames Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleSonia has always been quick and diligent when responding to our enquiries. Very happy with the service provided by Dexters.
Dear Byrnealex, We appreciate you taking the time to leave a great review regarding your experience with XXX, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBeen in touch with Kelsey who has helped me in my rental search. Great professional who I would definitely recommend.
Dear Niro, Thank you for taking the time to leave a wonderful 5 star Google review. Kelsey will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleTruly grateful for Sonia's invaluable assistance and support. Especially, I'm happy her swift response, always mindful of the customer's needs.
Dear Brian, We really appreciate you taking the time to leave such lovely comments about Sonia. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters approaches you very customer-friendly and takes the time to discuss all your wishes and know how to link appropriate living options to them!
Dear Jeroen, Thank you for leaving a Google review for our Kingston office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOutstanding service by Josh! He is really helpful and kind. I would like to recommend him to anyone who is looking for a rent!
Dear Chelsey, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThanks in particular to Kelsey Hargan for her exceptional professionalism and help during the home-searching process at the Kingston branch. Dexters is highly recommended.
Dear Arshad, Thank you for your kind comments regarding Kelsey and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIt was really a great experience for me from dexters. Joshua showed me the property really well was there well before time. … More
Dear Abhishek, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSuperb service and great communication throughout the whole process. Excellent adaptation to an unfortunate changing situation and they ensured the sale got over the line, despite numerous hurdles being thrown in the way that neither of us had any control over..
Dear Z Z K Johannes, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleWe are dealing with Sonia in our search for a new property to rent and we found her super responsive and very nice to deal with. She was one of the few to be proactive and offer viewings before being advertised.
Dear Kostas, Thank you for your kind words regarding our Kingston office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI had a very good experience with Jordan from Dexters! He has been so professional and polite towards me! Always replying on time and helping me find the best possible property!
Dear Daniela, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
