Trusted Agent profile · Surbiton · Surrey
★★★★★
2,042 reviews across 2 platforms
20 Claremont Road, Surbiton, Surrey, KT6 4QU
Part of Dexters, see every office.
Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleFrankie was an absolute pleasure to deal with, he is extremely knowledgeable, helpful and responsive. I will definitely consider interacting with Dexters estate agents again in the future. Thanks to the excellent service received from Frankie.
Dear Bela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMany thanks to Jessica Moreno who worked tirelessly to sell our property pulling out all the stops to get our property sold reassuring us all the way through a very stressful time with I … More
Dear Nancy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kingston office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDire. Dexter's Kingston were very quick to find tenants in July '21, unfortunately, the service received since has been appalling. Late rent payments, incompetent contractors, over-billing and poor communication. Our property has been … More
Dear Angus, It’s great to hear that you have had a brilliant experience with our Kingston Upon Thames office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Louise Smith Customer Relations Team
5/5
GoogleWas very happy with Dexters, especially Joshua who assisted with queries regarding property search. Was very helpful and prompt with his customer service. Thank you
Dear Kanwal, Thank you for your kind comments regarding Josua and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAlex Fraser is a great asset to your team! Extremely helpful and friendly. Would give 10 stars if I could
Dear Georgina, Thank you for taking the time to leave such a great review. Your kind comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleJoshua Evans from Dexters Kingston is excellent. He is sincere, patient and helpful. Besides, he is very attentive and listens to his clients’ need. We appreciate and feel very grateful to his service.
Dear Jennifer, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI am a landlord and as their client, they provided me with a very professional service and I found a happy tenant very quickly. A special mention must go to Ms. Kelsey Hagan, she was very professional and efficient and I couldn't be more pleased. I think I will renew my contract with them.
Dear zhen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleJess was an absolute star in letting us our flat, we’ve had some really bad experiences with various other estate agents, but Jess was a breath of fresh air. I would highly recommend her to anyone for being so efficient, professional and putting up with my incessant calls and queries.
Dear Kate, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleJosh has been an absolute gem! He communicated with us regularly and listened to the feedback we had after every viewing. I would definitely phone him if I'm looking for another property
Dear Ann, Thank you for your kind comments regarding Josh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSenior Lettings Consultant Amelia is a real asset to Dexters. She is very reliable and strives to help you get the best option for your budget. She puts you at ease throughout the whole process and I would highly recommend her to friends and family if they were looking to rent in the area.
Dear Chirara, We are delighted to read that our Kingston Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleIt has been an efficient and straightforward service ever, many thanks to Kelsey Hargan for helping me and my roommates out into getting our new flat, the process has been amazing!
Dear Bunny, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleThough I didn’t end up getting my place, Joshua was very attentive to finding me what I wanted. He wasn’t pushy or overbearing. He was polite, friendly and very professional.
Dear M, Thank you for taking the time to leave a wonderful 4 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSelling a property is never without its challenges, and my case was no exception. However, throughout the entire process, Harvey remained professional, responsive, and committed to seeing the sale through A professional service from start to finish, and I would confidently recommend them to anyone selling their property.
5/5
GoogleSonia De Abreu and the team understood our needs very well and found the right property for us, we are so exited and looking forward to move in. Special thanks to Sonia and her efforts.
Dear Ender. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleConor and the team are everything we wanted from estate agents! Responsive, knowledgeable and with an excellent work rate. Would not hesitate to go through it all again with them any time, definite 10/10 service.
Dear David, thank you for taking the time to leave a 5* review for Conor in our Kingston office. We are pleased that you had a positive experience with the team. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleJust started looking for a new house in the area and Alex was super quick to respond and present some really great options. He's very friendly and efficient and we appreciate working with him. Thanks!!
Dear Camille, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery impressed with Dexters! Our agent Alex Fraser was very helpful and professional and we have managed to find what we were looking for easy and quick! Again, thanks to Alex and the Kingston team!
Dear Kristina, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFrankie Donald is a fantastic asset to Dexters and he really helped me through my sales process. He was courteous and always made sure I was kept updated. I would highly recommend Dexters and Frankie!
Dear Sabreen, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters helped myself and parter with the move. Alex was dealing with us and was great in assisting us through the steps and made the process really easy and had great communication throughout. Would recommend!
Dear Charlie, Thank you for your review, and mentioning your experience with Alex in our Kingston Upon Thames office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSonia and her team have been fantastic. Helped us get our place rented out and also as we have relocated to Australia they have been so far great looking after our property and our tenants.
Dear Justin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMustafa was such a pleasure to deal with and found us our perfect home. He was really professional and no request seemed too much for him. I would definitely recommend Dexters Kingston and particularly Mustafa.
Dear Zayna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat estate agents, Rented a flat with them for around 6 years without issue, Our property manager Paul Ford was excellent, never hesitated to help when needed and always followed up any issues. If only our new agents had a Paul! Thanks to Paul & the Team for an easy 6 years.
Dear Steve, We are delighted to read that our Kingston Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleVery happy with the hands on service of Dexters with a special shout out to Joshua for being so supportive and understanding of my requirements . And mindful of the timeline. … More
Dear Ali, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have found Dexters to be very professional and a great help when it came to renting out my property in Kingston. Making the decision to rent your home out is not something to be taken lightly but Sonia and Amelia made the whole process … More
Dear Victoria, I was delighted to read the comments in relation to Sonia and Amelia in our Kingston office and will ensure that these are passed on to the team. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
