Trusted Agent profile Β· Surbiton, Surrey
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930 reviews across 2 platforms
1-5 St Mark's Hill, Surbiton, Surrey, KT6 4LH
Part of Chancellors, see every office.
Chancellors's office in Surbiton, Surrey, at 1-5 St Mark's Hill, is rated 4.2 out of 5 across 930 reviews on two platforms, including 213 Google reviews rated 4.3.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleGavin was absolutely amazing, very professional, friendly a d polite. Definitely recommend π β¦
Hi Leila, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookI really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend
Hi Marta, we are very disappointed to read of your concerns. Please can you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this matter for you? Many thanks.
1/5
FacebookHorrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!
Did you get your deposit back in the end?
4/5
FacebookExcellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasnβt the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.
Thank you for your positive review and for your understanding regarding our availability during the bank holiday weekend. We will be sure to pass this feedback onto the team so that we can ensure weβre providing the highest level of service we can.
1/5
FacebookThis is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.
Hi Biswajit, thank you for getting in touch, we can see you have already raised this concern internally and we will be in touch in due course. Many thanks.
4/5
GoogleA good agent for buyers and sellers alike. I am a recent buyer and Chancellors were helpful at getting the deal to go through with minimal delay. I worked with Josh Corrigan who was proactive and professional. He chased my solicitors (who needed a kick or two) and was also very quick in relaying my queries to his client, the seller, and returning with answers. Recommended.
1/5
FacebookDreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.
Hi Christine, we are sorry to read of your negative experience. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
5/5
GoogleGavin Gordon is a fantastic person to deal with. Extremely customer-oriented and very friendly! Highly recommend!
Thank you for leaving us this great review Gennadii, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookMy name is Geoff Weeks, I reside permanently in Kenya and hardly ever visit the UK where my wife and I own a flat in Surbiton. For very many years now Chancellors Ltd have managed our flat extremely well in literally every respect including efficiently finding new tenants and arranging seamless re-occupancy and handling all the tenants issues and the various building trade when required. Put simply being in Kenya we need a trusted partner responsible of handling all the day to day issues arising and keep us up to date with the all the financial aspects. We have found this trusted partner in Chancellors and the person we deal with mostly, and is currently our '5 star minder, is Ms. Isabelle Jakovljevic.
I too have had excellent 5 star service from Isabelle Jakovljevic of Southeast Property Management. She has always been extremely helpful, efficient and patient and has worked with me to iron out any issues which have arisen with the apartment I let via Chancellors.
5/5
FacebookA big thank you to Leo Furnivall for all your help with our property purchase. You always seemed to go the extra mile; attending additional viewings at anti social hours; providing us with information as requested; and generally going out of your way to make things easier for us. I cannot think of any way that you could have provided us with a better experience.
1/5
FacebookRented and bought through Chancellors - one of the worst levels of customer experience Iβve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after weβd moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like sheβd say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldnβt recommend these guys for anything.
We are sorry to learn that we did not meet your expectations on this occasion during your tenancy. We are also very sorry to hear that your experience in buying a property did not meet our usual high standards. Please contact SeniorSupport@Chancellors.co.uk with full details so that we can look into this appropriately.
5/5
FacebookI would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional. Best regards, Monika Salter
Thank you for these kind words! Always a pleasure to help??
1/5
FacebookHad issues from day one. Was left homeless and had to stay in a hotel, all thanks to both the landlord and agents in Surbiton, leaving the gas certificate check last minute (quite literally, a day before we were due to move in). Now, three weeks after the end of our 13th month tenancy at the property, we have still not heard any news about our deposit being returned. It wouldnβt be so bad if emails were actually responded to and customer service was better. Overall, a bad experience though and has definitely put me off renting again.
We are sorry to hear of the problems you experienced moving into the property and in receiving your deposit. Any messages left with the team should be returned as soon as possible and we are sorry if you feel this has not always happened. Please get in contact with our Senior Support team via seniorsupport@chancellors.co.uk and we will look into this for you.
5/5
FacebookCasey Gramson (account manager) has always been very professional and performed tirelessly and diligently especially during a challenging time with a particularly tricky client. Her communication has been seamless, and she has followed through on all issues that were raised to completion, including ensuring all works were managed efficiently. She has been very consultative and highly reliable and assisted me with all enquires. Her detailed knowledge on all aspects (legal/contractors etc)has also been greatly appreciated. Highly recommended !
Well done Casey!
1/5
FacebookThis agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.
Hello Clare and thank you for your feedback. We're really sorry that you've been receiving these calls and would be more than happy to make sure you're suppressed on our system - please get in touch via seniorsupport@chancellors.co.uk with the number in question.
5/5
FacebookGreat customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !
Thank you
5/5
FacebookThese guys have been fantastic! We sold our house over the asking. They were all really professional and friendly - we'll done all team especially Sian, Harry and Amy @ Aylesbury Branch
It was a pleasure... you've been an absolute dream to work with and what a great end to get over over price.π
1/5
GoogleEDITED IN RESPONSE TO ACCOUNT OWNER: Too bad. Do not behave like practically every other cowboy in your market sector, be TRANSPARENT about actual availability of properties, and stop coming up with excuses.
Hello, we are disappointed that you have rated us only one star with no explanation as to the reason. We always seek to deliver a quality service as our overall scores and many 5* ratings on Google and other review sites demonstrate. Please contact directors@chancellors.co.uk if you have any questions we can assist with. Many thanks.
5/5
FacebookI found the Lettings guys in the Aylesbury branch professional and diligent but most importantly personable. They were so friendly and helpful and I really felt they were looking after my best needs when looking for a family home. From a new branch I wasn't expecting much after past experience with their competitors but thanks so much Richard, Richard and Ricky, you were amazing!
5/5
GoogleAs first time buyers, our experience has been made very straightforward due to Chancellors' excellent service. We dealt with Roy, and he went out of his way to source information from the vendor and guided us through the offer process. He accommodated a late evening viewing and was always at the end of the phone no matter what the time!
5/5
FacebookVery pleased with Chancellors, they helped me look for rented accommodations within my price range, and helped me arrange the set up of a new property efficiently and professionally. A special thank you to Adam Lewis at the High Wycombe offices who has been a great help through the process not only at the beginning of my tenancy, but throughout the whole year!
5/5
FacebookKarl McHugh in the Sunbury branch is absolutely outstanding at his job. His knowledge of the area and his passion for his job ensured me buying the house of my dreams. I cannot thank him enough! The in-house broker Dilpreet is also amazing, she handled everything for us and I am very thankful. Thank you Karl and Dilpreet! We highly recommend you! οΏ½οΏ½
5/5
GoogleGavin has been really efficient and helpful.
Thank you for leaving us this great review Kelly, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookChancellors property management and particularly Jessica Chalmers helped us significantly during a recent episode where we rented and took over a property, but due to personal circumstances were unable to move in. It was a stressful time for the family but Jessica and the team made clear the options and worked with the land lord to ultimately re-let the property. Thank you.
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