Trusted Agent profile · Surbiton, Surrey
Verified
★★★★★
930 reviews across 2 platforms
1-5 St Mark's Hill, Surbiton, Surrey, KT6 4LH
Part of Chancellors, see every office.
Chancellors's office in Surbiton, Surrey, at 1-5 St Mark's Hill, is rated 4.2 out of 5 across 930 reviews on two platforms, including 213 Google reviews rated 4.3.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
1/5
GoogleMade an enquiry with this branch, 1 week later and 2 calls - no response. They can forget it.
Hi Jay, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk? Many thanks.
1/5
FacebookTried to sell my flat with Chancellors. They made all the promises in the world, however in reality it seems that Chancellors would be incapable of delivering a newspaper, let alone selling a property. Total lack of communication and inability to talk to each other. Well that's 9 months of my life wasted-thanks Chancellors!
5/5
FacebookBeen renting for a just under a week, much better communication and professionalism than my agents before hand. Have sent questions, they respond quickly and provided me with all the details I needed, highly recommend! Casey Grams on was the staff member who helped me, great guy very nice to communicate to.
5/5
FacebookI have been a long term customer and the service just keeps getting better and better, I would call out Lauren Perks as a stand out performer that I deal with, just the perfect interaction every time. I live thousands of miles away and Lauren makes my life as a landlord super easy.
1/5
FacebookI was interested in some properties rang local branch for info they didn't know it and said someone would ring back but nothing tried Monday no luck again rang again this morning yep will ring back bit again nothing what a rubbish company wouldn't use them to sell my million pound home
5/5
FacebookCraig from the thatcham branch has been dealing with my sale, he has been extremely helpfu! Nothing has been to much hassle for him. He has done a lot of chasing for me (slow solicitor). He always returns my calls within the hour and is very knowledgeable. Thanks again Craig !!
5/5
GoogleI have been more than happy with the service i have recently received from chancellors surbiton, especially from Roy, who has been finding and showing potential buyers to my property. He is always prompt and polite, and points out to buyers the potential in the house. well done.
1/5
FacebookJust awful. In our experience their property management service is shockingly bad.
Hi Louise, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleMy wife and I dealt with Chancellors recently in the sale of our property in Surbiton. Our experience was very positive, and we found that in all our communications with Gareth, he was both professional and proactive. We hope to work with him again in the future.
1/5
GoogleAbsolutely shocking service. Full of lies and excuses! Terrible estate agents!! Avoid like the plague.
Hi Maxine, thank you for taking the time to write a review, we are however, disappointed to read of your concerns. So that we can investigate this for you, please could you write to us at seniorsupport@chancellors.co.uk? Many thanks.
5/5
FacebookI have had excellent 5 star service from Isabelle Jakovljevic of Southern Properties Management. She has been very professional in her handling of issues arising with the property and has been helpful, polite and patient in all her dealings with me. I very much appreciate her support and commitment.
5/5
FacebookWe've used Chancellors to manage our property for several years. The whole Chancellors team has always provided a good service; we are currently dealing with Emily Harris and she has always maintained the highest standards of the company. We can't imagine going anywhere else for our property management services.
5/5
FacebookThe team at chancellors were very on the ball, the manager nick was great on getting us over the line. I would recommend nick to all of my friends in his attention to detail and as a person who works great at getting the vendor and seller to agree quickly.
1/5
FacebookShockingly bad communication from every part involved. Particularly lettings Hub. Would never use them!!!
Hi Samantha, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
1/5
GoogleVery abrupt manner on the phone. Not friendly service for first time buyers. Patronising.
We are sorry to hear that you did not experience a warm and welcoming service from the team on this occasion. We would be grateful if you could contact our senior team at seniorsupport@chancellors.co.uk with full details so that we can investigate this appropriately.
5/5
FacebookA wonderful team of professional people that helped me though this difficult move in a difficult time in my life! They helped take some of the stress away from me and were always around whenever I got frantic. Thank you for all your hard work, patience and kindness.
5/5
FacebookConsistently excellent service and support from Keylen Wilson from South East Property Management. I have an apartment which is let and managed by Chancellors and I have been very impressed with Keylen. She ensures to consult with me whenever appropriate and has always resolved issues quickly and efficiently.
1/5
FacebookTerrible service Would never recommend or use in the future .
Hi Kelly, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
FacebookDuring a two-month searching for a right home for me and Jennie, Mr. Nathan Tan and colleagues in Chancellors have provided an excellent service and honest advices. Even though we changed our searching criteria after several viewings, they were very patient nice and consistent with their professional assistance.
5/5
FacebookVery pleased with the service from Hayley in the Richmond Office. Very professional, friendly and communicative. Kept us up-to-date with all viewing feedback too, which we didn't get from our previous Estate Agency. We've just accepted an offer and are looking forward to a smooth onward process.
5/5
FacebookGreat help and energy from Shannon Downey. Never having secured a flat without a viewing or pictures before so it shows its taken a lot of trust from her in doing so! Thorough work, always checking up on things, quick to respond and efficient in her ways!
5/5
GoogleSamuel rent my house very good. Thank you.
Hi Ajab, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleAwful! They go through sales managers like there's no tomorrow! No consistency or professionalism.
We are sorry to hear that we did not meet your expectations on this occasion. Please contact seniorsupport@chancellors.co.uk and we can look into the issues you've raised here further.
1/5
Googlesales and lettings negotiators beware, your tenure at chancellors estate agents will be around 3 months especially at the Surbiton branch (most likely just before your pay commission is due so they don’t have to pay you) terribly run …
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