5/5
GoogleFrom start to finish - Taylor at fawcett Street was amazing, credit to the team, very professional and helpful. …
Trusted Agent profile · Sunderland
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Peter Heron Residential Sales & Lettings Sunderland reviews
★★★★★
372 reviews across 1 platform
City Office 20 Fawcett Street, Sunderland, SR1 1RH
Peter Heron Residential Sales & Lettings's office in Sunderland, at City Office 20 Fawcett Street, is rated 4.6 out of 5 across 372 reviews on 1 platform, including 372 Google reviews rated 4.6.
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Reviews
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
Google5/5
GoogleWe have received a very professional and supportive service from everyone at Peter Heron and in particular Michael. He has helped us through the whole process, taking us very patiently through every step. Communication has been excellent …
5/5
GoogleI had been searching for a property for quite a while so dealt with various letting agents and honestly none were better than Peter Heron. I never had to chase them, they were quick and efficient and always kept me in the loop! I dealt with both Chloe and Kaitlyn and both were really polite and super helpful! Thank you so much!
Agent replied · 7 June 2023
Thank you so much for your lovely review Stephanie. Chloe and Kaitlyn are over the moon with your review! Good Luck in your new home!
1/5
GoogleAsked a few questions about a place for sale...simple questions and was informed that they would contact me with the answer. Nothing. I chased but was told they are trying to find out. A few days later the place was Sold STC. I was willing …
Agent replied · 23 November 2024
We're sorry you felt compelled to leave this review Paul. The housing market is extremely fast paced at present and at the time you made your enquiry prior to any viewing appointment you'd requested, we were already in receipt of numerous … More
5/5
GoogleHighly recommend Peter Heron, they have made our first rental a swift and painless experience, prompt response and every query answered without delay. Thanks to Ruth and Victoria for their great customer service.
5/5
GoogleRebecca was professional and always polite and enthusiastic and we have now secured a buyer for my property. The team at Peter Heron were always on hand to provide advice and assistance whenever I called and I’m extremely grateful for all their help.
5/5
GooglePeter Heron have managed our rental property on our behalf for over 10 years and have recently seen the sale of the property through to completion. We don't live in Sunderland so have had to put all of our trust in Victoria, Sancha, Taylor …
Agent replied · 7 June 2023
Sian; your kind comments mean the world to all here at Peter Heron. Victoria, Taylor and Sancha are chuffed to bits with your kind comments and here’s to the next 10 years!!
5/5
GoogleI recently was in contact with the girls at this branch about a let that was available.. from the start the girls I spoke to were all very polite helpful and really genuine about my situation. Although for personal reasons I had to change …
Agent replied · 7 June 2023
Thank you Lisa for this lovely 5 star review for Peter Heron. Your comments will be passed onto Victoria and Ruth! Wishing you all the best with your preferred choice of rental!! MD Ashley OCarroll
5/5
GoogleThanks Lauren for a quick sale and all your feedback
Agent replied · 7 June 2023
Thank you Barry for your kind words. Your welcomed feedback has been passed on to Lauren who has requested I pass her thanks on to your good self. All the best - Ashley O’Carroll Managing Director
5/5
GoogleI just sold my house through peter heron, the sales team lead by Rebecca were outstanding, they communicated every step of the way, offering advice & support whenever I needed it, I would definitely recommend them to anyone who is considering selling there property
4/5
GooglePeter heron dealt with the sale of my property and I was very impressed with Taylor in particular who was very professional and responsive. I had an issue with a senior member of the team that recommended I accepted the first offer which …
Agent replied · 7 June 2023
Thank you for these comments
5/5
GoogleWould 100% use Peter heron again if we ever have to move. They’ve been amazing from start to finish. Michael the branch manager has kept us constantly updated and the online portal they use is fantastic for seeing what step you’re at. We …
Agent replied · 7 June 2023
Gemma it has been a delight working with you and helping with your move. From Michael and the team at Fawcett Street and all from Peter Heron Estate Agents we wish you all the very best in your new home!
5/5
GoogleViewing properties with Peter Heron and the chasing of feedback, answering of queries (out of hours) and the speed of response from Michael when I needed questions answering was second to none. Great service . 👏👏 …
Agent replied · 7 June 2023
Thanks Sean for this amazing 5 star review. We would be delighted to help you should you need us again in the future - all the best from all at Peter Heron Estate Agents.
1/5
GoogleI had a booking for a rental property which I phoned and phoned to see what was happening to get told there is a list I was 2nd on the list then phoned up to see what was happening with lockdown only to be told the property I had been …
Agent replied · 7 June 2023
Huge competition for rental properties. First come first served in this instance I'm afraid. We merely act on our Landlords instructions. Good Luck with your search though and if we can be of any further assistance, you're welcome to contact us.
5/5
GoogleRebecca and Taylor were brilliant in helping me find and buy a house. I couldn't commend Peter Heron's professionalism, efficiency and helpfulness enough. Rebecca and Taylor were always available when I needed advice or assistance and I was …
5/5
GoogleCannot recommend Peter Heron enough, especially Victoria in their Fawcett Street branch. Our rental experience has been a very smooth and positive one throughout. Quick, efficient and always kept me up to date with how things were going. Thank you!
5/5
GooglePremium estate agent in our experience. Michael (manager) and co have been superb communicators, always responding quickly and professionally. They have gone the extra mile to speed up the process/sale and provide advice/feedback/responses. Superior house photos too! Please open a branch in our new location! ;)
Agent replied · 7 June 2023
Thank you so much for your kind comments regarding the experience from Peter Heron. Michael is over the moon with your kind comments and comments like these mean so much!!
5/5
GoogleCannot recommend Peter Heron enough, especially Victoria in their Fawcett Street branch. Our rental experience has been a very smooth and positive one throughout. Quick, efficient and always kept me up to date with how things were going. Thank you!
1/5
GoogleAbsolutely shocking rented us a house that was falling apart didnt help with repairs and I had a newborn baby ! Floor was sinking wall falling down ! Bath room damp as damp could get !
5/5
GoogleSo where to start from start to finish during a sale and purchase these guys have been amazing, each member of the team deserve recognition always a pleasure to speak to and highly professional however Michael definitely deserves a medal he …
Agent replied · 7 June 2023
Thank you so much.Feedback has been relayed back to the team and in particular Michael, who will no doubt be delighted. Wishing you all the very best from the team here at Peter Heron!
5/5
GoogleWe chose Peter Heron to sell our home after noticing so many yellow 'sold' signs. After putting our house on the market it was sold within 2 days. Michael Ford, Manager of Fawcett Street handled both the sale and purchase of …
Agent replied · 7 June 2023
Hello Sarah, both Michael and the team at Peter Heron Estate Agents are delighted by your kind 5 star review. We hope you're enjoying you new home and wish you all the best of luck!!!
5/5
GoogleWe listed our home with Peter Heron and could not fault their service from start to finish! Paul was brilliant and took great photos of our home. All office staff were more than helpful throughout!
5/5
GoogleWe tried two other Estate Agents in Sunderland before going to Peter Heron but we wish we had just gone to them in the first place. We had viewings booked straight away and the house was sold really quickly for …
Agent replied · 7 June 2023
Thank you so much Leanne! Means a lot - especially during such a hectic year!!
5/5
GoogleI used Peter Heron agents to sell my Mum’s house. I must say that they took care of everything most brilliantly. From initial contact to the preparation of the marketing report to regular updates on progress. The viewings were also …
Agent replied · 24 October 2024
From all at Peter Heron Estate Agents and from Michael and the team at Fawcett Street we want to thank you for your amazing 5 star review and we wish you all the best for the future Alex, many thanks!
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