Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVictoria handled our move into our new home. She was always happy to answer our questions and keep us in the loop with the application process, going so far as to stay late and chase up documents for us. No complaints at all and a massive thank you from us!
Ross · 8 December 2025
Agent replied · 15 April 2026
Thank you so much for taking the time to leave such a wonderful 5 star review for Peter Heron Fulwell. I’m delighted to hear that Victoria provided such a supportive and proactive experience during your move. We’re proud to have team members who go above and beyond for our clients, and I’ll be sure to pass on your kind words to her. Wishing you all the best settling into your new home!
★★★★★ 5/5
GoogleI had a great experience with Lara. She was extremely helpful and very efficient in providing me with the historical data I required. Everything was handled quickly and professionally, and she made the whole process much easier. Thank you,
Steve · 17 October 2025
★★★★★ 5/5
GoogleI informed Peter here’s n that I had an issue and within an hour a roofer call to look at it . The contractor sent his workers to sort it out promptly. Took less than 4 days so I’m very happy. Excellent service from start to finish
Michael · 25 August 2026
★★★★★ 5/5
GoogleElisha photographed our property and prepared the marketing details and we're very pleased with the result. She was very professional, courteous and friendly and we can't fault the resulting publicity which presented our property very well.
Chris · 15 March 2026
Agent replied · 15 April 2026
Thank you so much for your kind words Chris! I’m so pleased you’re happy with the end result and how the property has been presented. It is always a pleasure working with you and all at Peter Heron wish you all the very best with your new and very exciting chapter!
★★★★★ 5/5
GoogleI would like to thank Peter heron and the photographer Elisha for the wonderful pictures professionalism and attention to detail. I look forward to a quick and easy completion.
Thank you.
Sheila · 23 April 2026
Agent replied · 24 June 2026
Thank you so much for your kind 5 star Google review. We’re delighted to hear that you were happy with both the photographs and the service provided by Elisha. Thank you again, and we wish you a quick and smooth completion. Kind regards Ashley O'Carroll Managing Director for Peter Heron.
★★★★★ 5/5
GoogleVictoria has been brilliant for us, always goes above and beyond. Thank you Victoria and Peter Heron!
Rasul · 28 May 2025
Agent replied · 11 November 2024
And thank you Rasul for your lovely 5 star review! You’re a pleasure to work with and on behalf of Victoria & all the team at Peter Heron, we wish you all the very best! … More
★★★★★ 5/5
GoogleWe deal with Victoria at the Sea Road branch of Peter Heron regularly, she is an absolute pleasure to deal with, nothing is ever to big of an ask. She's always very responsive and quick to sort any issues! Would 100% recommend Peter Heron and Victoria!
Sam · 29 November 2025
Agent replied · 29 December 2025
Thank you so much Sam!
Victoria is absolutely delighted with your kind comments and five star review for Peter Heron. … More
★★★★★ 1/5
GoogleCurrently waiting outside the property on Kingston Terrace for Graham who I was told would meet me here at 6pm.
Thank you for wasting my time, I will certainly not be purchasing any properties through you.
Typical time-wasting estate agents, not sure why I'm surprised really.
Reply to owners response:
Absolute nonsense. I was there at 17:55 until 18:15 and noone else was there, including other applicants. I´m in an Airbnb 50m round the corner, it wasn´t hard to get there early.
Not only do you not show up, you then lie about it afterwards. Like I said, typical estate agents...
X · 19 October 2024
Agent replied · 25 October 2024
Thank you for your review.
Very disappointing though as you were clearly late for the appointment.
We had 2 applicants viewing at the arranged time of 6pm. The other applicants arrived at the correct time and viewed accordingly.
★★★★★ 5/5
GoogleHermione has been a pleasure to deal with. She helped with our negotiations and answered all questions quickly and politely.
J · 17 February 2026
★★★★★ 5/5
GoogleReally easy to deal with, no hassle. Always get back to me quickly and sort any concerns I have.
Connor · 23 May 2026
Agent replied · 24 June 2026
It's great to hear that you've found our team helpful and responsive. Thank you for your 5 star Google review. We always aim to make things as straightforward as possible, so your feedback is much appreciated. Kind regards Ashley O'Carroll Managing Director for Peter Heron.
★★★★★ 5/5
GoogleElisha came out to do our photographs did an excellent job very professional
Maureen · 29 June 2026
Agent replied · 8 July 2026
Thank you, Maureen, for your lovely 5 star Google review. We're so pleased to hear that you were happy with the photographs Elisha took and we'll be sure to pass on your kind words to her. We wish you all the best with your sale. Kind regards Ashley O'Carroll Managing Director for Peter Heron.
★★★★★ 5/5
GoogleI didn’t give this rating alone but with my children saying “dad give them 5 stars”. The company has got exceptional staff members with high sense of customer relations, they are always available to listen to you and provide answers to all …
ADENIRAN · 8 October 2025
Agent replied · 15 April 2026
Thank you so much for your kind words and five star review for Peter Heron Fulwell!
Victoria and the team on Sea Road are delighted with your lovely comments and we … More
★★★★★ 5/5
GoogleMolly was fabulous from start to finish in the sale of our property. Kept things as simple possible and had our interests at heart through the sale and onward move. Thank you!
Dane · 17 August 2025
★★★★★ 5/5
GoogleI have a couple of properties with Peter Heron Fullwell and they’re first class. Attentive and quick to respond I’m delighted with their service. All the staff have been great but Victoria in particular is excellent.
Andrew · 8 December 2025
Agent replied · 15 April 2026
Thank you so much for your kind words and for trusting us with your properties over the years. We truly value your continued custom and are delighted to hear that our team has provided attentive and responsive service. It’s always a pleasure to work with you, and we look forward to supporting you for many more years to come!
★★★★★ 5/5
GoogleVictoria was extremely helpful and made the whole process effortless.
Thanks again.
Abby · 15 February 2026
★★★★★ 5/5
GoogleVery professional and friendly. Gave me lots of advice and have made things extremely easy so far. Great photos done for the sale.
Janet · 18 March 2026
Agent replied · 15 April 2026
Thank you for your feedback and wonderful 5 star review for Peter Heron Estate Agents. I'm delighted you’re happy with the marketing material Elisha produced - the property is beautiful and truly deserves to be presented at its best!
★★★★★ 5/5
GoogleWhat a breath of fresh air after using another agent. From start to finish can’t do enough. Quality company great people.
Big · 1 April 2026
Agent replied · 15 April 2026
Thank you so much Ray. We've passed your kind words on to Elisha who very much appreciates your review.
Wishing you all the very best!
★★★★★ 5/5
GoogleElisha took great photos of my property and I am very happy with how it’s been showcased.
Kyle · 30 April 2026
Agent replied · 24 June 2026
Thank you for your lovely 5 star Google review. We’re so pleased to hear that you’re happy with the photographs and how your property has been showcased. We will pass your feedback on to Elisha. Thank you for taking the time to share your comments. Kind regards Ashley O'Carroll Managing Director for Peter Heron.
★★★★★ 5/5
GooglePeter Heron is excellent in every aspect. The staff members are on point, very easy to communicate with and will provide assistance in no time. Highly recommended. Special thanks to Victoria who made this experience great! I wish all the …
Verona · 8 October 2023
Agent replied · 28 May 2026
Thank you so much Verona for your lovely 5 star review!
Victoria and her letting agents are absolutely delighted with your kind words and we look forward to a long and lasting working relationship with you. … More
★★★★★ 5/5
GoogleI’ve lived in my rented flat for almost 3 years now and the girls at Peter Heron take all my queries to pass to my landlord. Always the best and quickest service for them, so grateful 🙏🏻 …
Gabrielle · 15 October 2025
Agent replied · 15 April 2026
Thank you so much Gabriell. Your lovely comments and five star review for Peter Heron Fulwell go a long way and we will always do everything we can to make sure your current tenancy is a comfortable and happy one for the what we hope is … More
★★★★★ 5/5
GoogleGreat people to deal with.
Gordon · 10 July 2026
Agent replied · 21 July 2026
Thank you for your kind 5 star Google review! We're so pleased to hear you found our team great to deal with. We really appreciate your support and are delighted you had a positive experience with Peter Heron.
Kind regards Ashley O'Carroll Managing Director at Peter Heron.
★★★★★ 5/5
GoogleWe had a wonderful experience renting with Peter Heron Estate Agent; they were the best we encountered in the UK. All their staff are very professional, courteous, helpful, and responsive providing us with very timely assistance everytime …
Gbemisola · 8 October 2025
Agent replied · 15 April 2026
What a lovely review! Thank you so much for your lovely comments which have been passed on to all the team at our Fulwell Branch.
On everyones behalf here at Peter Heron, we wish you all the very best in your new home!
★★★★★ 5/5
GooglePhotographer who visited my property was very professional and did exactly as i requested.
Karen · 23 April 2026
Agent replied · 24 June 2026
Thank you for your 5 star Google review. We’re pleased to hear that you were happy with the service and that Elisha was able to capture exactly what you requested. Kind regards Ashley O'Carroll Managing Director for Peter Heron.
★★★★★ 5/5
GooglePeter Heron have been absolutely fantastic from start to finish. We viewed our new home on a whim two days before going on our honeymoon, with our current house not even being up for sale. …
Steven · 8 October 2025
Agent replied · 28 May 2026
Thank you so much for your lovely Peter Heron 5 star review, it truly means a lot to the whole team.
We’re so pleased everything came together so smoothly (and quickly!) while you … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
