Trusted Agent profile · Sunderland, Tyne And Wear
Verified
★★★★★
166 reviews across 4 platforms
48 Frederick Street, Sunderland, Tyne And Wear, SR1 1NF
Part of Martin & Co, see every office.
Martin & Co's office in Sunderland, Tyne And Wear, at 48 Frederick Street, is rated 3.8 out of 5 across 166 reviews on four platforms, including 68 Google reviews rated 3.5.
68
Reviews on Google
This office
53
Reviews on Facebook
This office
3
Reviews on View Agents
This office
42
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
i have never delt with an estate agent before but chris and sarah and the girls in the office were fantastc polite and friendly and not stand offish i had had ...Read the review from sellers
From showing interest too getting the keys everyone at Martin and co Sunderland was brilliant, courteous and professional.Read all 2 from tenants
We are a locally owned agency specialising in residential lettings and sales in Sunderland, South Tyneside and the surrounding areas. We have built a team with almost 100 years of property experience across the Sunderland & South Tyneside area, enabling us to deliver a friendly and supportive service whether you have a house to rent or a home to sell. In addition to our vast local knowledge and expertise we are part of a wider national network of more than 160 offices that enable us to reach and influence both at the local and national level. If you have a property to rent we are the lettings experts. We'll navigate you through the ever more complex journey of renting your property, advise you on the local lettings market, the legal, regulatory and compliance requirements and provide the management services best suited to your needs. This approach ensures that your property investment will be working hard for you. If you have a property to sell, we have the expertise to help you sell in the right timeframe and for the best price. We'll help you every step of the way, from marketing your property, right through to managing viewings and progressing the sale. With our resources, people and connections you can be confident in getting the right outcome. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co get you on the move
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
5/5
TrustpilotThe purchase process was successfully…
The purchase process was successfully managed by Sara and Tracey. We were kept informed through the whole process. With regularly chasing the vendor when we encountered delays to ensure it went as speedily as possible.
5/5
GoogleI can't recommend these guys enough. I went through a very difficult and lengthy purchase due to various issues cropping up, but everyone at Martin & Co were so helpful and communication was fantastic. I hope I get to deal with this lovely team again in the future. Excellent customer care.
Thanks for you kind words. All the best with your home
5/5
TrustpilotGreat experience with Martin & Co on…
Great experience with Martin & Co on the purchase of my first home. Tracey, Sara & the team were a great help throughout. I got a little gift box for my home upon completion which was lovely ☺️
5/5
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2/5
GoogleI have waited a long while to review this company so that I wasn’t too upset. I viewed a property that the estate agency was handling last summer. They made me change the time I booked for the viewing to give their employee “time to travel” however when I arrived they were actually doing an open viewing and there were five groups of people looking around, the property was small so it made it difficult to get a feel of the place. The lady doing the viewing spent the entire time I was there talking to one group who she obviously knew and ignored everyone else. I felt like I had been tricked, like they didn’t care about showing me around and under pressure to make an offer as the group she was speaking to talked loudly about how they were going to “have this one”. I wouldn’t have minded if I had been warned but it was clear from how others were also acting that they too were under the impression that they were going to be viewing the property alone and were upset by the experience (the lady didn’t even welcome us when we walked in, the door was just left open). They obviously arranged this when they made me change my viewing time and could have told me then but didn’t. I decided after that not to view any properties sold with Martin and co as I didn’t feel that they were trustworthy or valued me as a potential buyer. I used several local estate agents to view properties and then to buy my new home and never had any similar experiences, in fact I told a few and they were shocked by what had happened. Hopefully this was a one off but if in the future I want to sell my property I would not use this company if this is how they treat potential buyers.
5/5
FacebookThe guy who came out to see us call (Chris) from Martin and co was very helpful and give us some avice and put our house up for sale I hope there will sell it for us
Thanks David for your feedback!
5/5
FacebookI Live in Canada but still have property in South Shields which Allison Widdowfield is looking after for us and doing a great job Thanks Allison 5 stars to you
Thank you Kevin.
1/5
FacebookAvoid at all cost if you value your money! Rented a property from this useless company for 2 years and from move in day we had issues with the property, and Martin and Co were well let’s say absolutely useless at resolving them. They said things would be done to the property which needed resolving/fixing before we moved in... they weren’t, took over 1 year to get most of them done. They lost our inspection reports (convenient for them when they showed there were issues with the property.) We had leak in the bathroom for 9 month which they never resolved which meant it stunk, it then ran into the kitchen and the floor boards had to be lifted so we loved with half the kitchen floor up. The issue was clearly the bath as it was leaking but they replaced the washing machine instead thinking it was that?!?! We reported issues with them that were never resolved. In the end we decided to leave the property because of Martin and Co not because we wanted to move. Left in July and still waiting for our bond back. Constantly chasing but never hear back. Last time I rang was about 4 weeks ago and still waiting for that call back from Charlotte (you have my number so feel free to actually call me back) she was always ‘out of the office’ or on ‘annual leave’ so never available to talk....again convenient. I think Julie needs to brush up on property knowledge, when we went to view the property there was this annoying beeping going off and she said ah it’s because the electrics are off (even though we where turning the lights on?!) when we moved in we found it was a broken smoke alarm which again we reported and was never fixed so we had to sort that ourselves. How their company is still standing I will never know!
The owners Chris and Juli refuse to release deposits even though the rental property was handed back satisfactorily and signed off by Regan. They now ignore us and are keeping our money, terrible service that is now forcing us to report them to the DPS.
5/5
GoogleExcellent service from start to finish. Sara was excellent and dealt with any queries and concerns immediately and I always knew what was happening. This helped to make the sale process as stress free as possible. The other team members …
5/5
GoogleI would recommend using using Martin & Co. Chris & Sara have great experience and know the local area very well. Viewings and queries were managed very professionally. Extremely pleased with the result and how the sales process was managed.
5/5
GoogleJust dealt with Sara at Martin and Co and what a pleasure it was, everything ran smoothly and constantly kept me in the loop, highly recommend.
5/5
TrustpilotFantastic Service
The staff at Martin and Co could not have been any more helpful in the process of us purchasing input first home. They kept us up to date at every step making the process as easy and stress free as possible. Could not thank them enough and will definitely use again come the time we ever move.
5/5
GoogleJust completed on my latest BLT property there and was very satisfied with Martin and co especially Tracey who was dealing with the purchase. … More
5/5
GoogleVery impressed with their superb local area knowledge and experience. This was invaluable to me. Very professional and great customer service, always quick to reply to my messages. They are friendly and, as a first time landlord, they explained everything really clearly to me answering all of my questions. This experience was above and beyond any other letting agent. I would not hesitate to recommend this company.
Thanks Louise. Hope that it's given you the information you need to decide how you move forward
5/5
GoogleVery impressed with their superb local area knowledge and experience. This was invaluable to me. Very professional and great customer service, always quick to reply to my messages. They are friendly and, as a first time landlord, they explained everything really clearly to me answering all of my questions. This experience was above and beyond any other letting agent. I would not hesitate to recommend this company.
Thanks Louise. Hope that it's given you the information you need to decide how you move forward
5/5
FacebookThe proses of finding our perfect home was made so easy by the lovely ladies at Martin & Co! Couldn’t recommend them more for the amazing customer service to the personal touches that makes it feel like your dealing with a family business. Thank you to everyone and a big thank you to Alison xx
1/5
FacebookHad the worst experience, staff are rude and unhelpful. Ignored my emails for months and refusing to speak on the phone when we had issues with the property. I was told I could lose weight by a member of staff because the Landing light doesn’t work so I could “go up and down the stairs and lose some weight”! They have lied to us about multiple things. Do not use
Same happened to me and my fiance.
5/5
GoogleReally great estate agents! It was so easy to set up appointments to view properties with them and their wonderful team member Chris was so friendly and honest about the houses he was …
5/5
TrustpilotExcellent service
Excellent service! Sara and Tracey were brilliant! Communications are perfect and have no complaints at all!
5/5
TrustpilotGreat service from start to finish
Great service from start to finish, house sold within a week thanks to targeted and effective marketing if the property. Regular contact was maintained throughout and no problems experienced at all, thank you so much to the whole team and would highly recommend Martin & Co.
1/5
FacebookThe owners Chris and Juli refuse to release deposits even though the rental property was handed back satisfactorily and signed off by Regan. They now ignore us and are keeping our money, terrible service that is now forcing us to report them to the DPS.
5/5
GoogleI had a very experience with this agent. Sarah was very helpful when things were dragging regarding the purchase of my first BTL property.
4/5
TrustpilotA very friendly and helpful service…
A very friendly and helpful service from both Sara and Tracy.
1/5
TrustpilotDisappointing Service
I had a viewing booked at 11AM and no one showed up to the property and I had to wait for an hour to hear that the agent never came to the place. When I called the office to check with the appointment, they just lie to me saying that the agent was waiting there for 20 mins and left for a different appointment while I reached there 10 mins earlier to my appointment and waited there till 11:45. This was my first time using Martin &Co and I'm really disappointed with the service.
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Martin & Co's Sunderland office has 166 reviews across four platforms: 68 on Google, 53 on Facebook, 3 on View Agents, 42 on Trustpilot.
Martin & Co Sunderland is rated 3.8 out of 5 across all 166 reviews, and 3.5 out of 5 on Google from 68 reviews.
Martin & Co Sunderland, 48 Frederick Street, Sunderland, Tyne And Wear, SR1 1NF.
