Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookComplete rip off, refused to provide receipt of a refund my 9 month pregnant niece was due, came up with a number of different excuses and still no receipt and still no refund. Do not use this company.
Jodie · 4 February 2021
Agent replied · 12 September 2025
They stole £650 of our money & charged £250 admin fees for a house we couldn’t move into as it was a mess & dangerous thanks to their lack of managing the property. We didn’t get to move in & they kept our money. That’s £900 of our savings that they lined their grubby pockets with. Contact their head office.
★★★★★ 1/5
Facebookmartin and co manager Juli will not return tenants deposits! so be careful as 3 months and she still refuses to acknowledge the money owed.
Emma · 31 October 2019
★★★★★ 5/5
FacebookChris and the team at Martin and co are friendly, polite and above all very knowledgeable about their business. Looking forward to a long and fruitful relationship!
Andy · 16 August 2018
★★★★★ 1/5
GoogleKeep away from them especially students, reported things and no one bothered to fix them and had to phone them numerous times to get my daughter bond/deposit back, they don't care as long as money is there, disgusting rip off merchants, put my daughters safety at risk not getting garage door fixed, thank god there wasn't a fire, they still kept £50 off her deposit, steer clear
Jenifer · 1 June 2021
★★★★★ 5/5
GoogleMartin & Co Sunderland offer not only a professional service but the dedicated team are available for any questions asked, one on one time in the office and the friendly approach makes the confusing / stressful moving process for tenants a lot easier than many other agents in the area. Never had an experience with a company like this previously and I can confirm that they well deserve any positive recognition their service draws.
Fran · 29 January 2019
★★★★★ 2/5
GoogleFees too high compared to other estate agents and service wasn't that good as constantly had to chase for more information. What should have been a short process with a cash buyer and no chain took months to complete.
Margaret · 7 March 2024
★★★★★ 1/5
GoogleI had a viewing booked at 11AM and no one showed up to the property and I had to wait for an hour to hear that the agent never came to the place. When I called the office to check with the appointment, they just lie to me saying that the …
Anuragh · 13 April 2023
★★★★★ 5/5
FacebookVery happy with the service at Martin and co, Aimee was very helpful in the process of looking for a new home
Terriann · 4 March 2020
★★★★★ 5/5
FacebookChris and his team are always friendly. Nice to find an agent who understands what investors want and need. The best in sunderland in my opinion!
Anthony · 23 September 2017
★★★★★ 5/5
FacebookLooking to buy or sell your property, contact Martin & Co and ask for Chris and he will take special care if you!
Catherine · 10 June 2015
★★★★★ 1/5
GoogleUse at your own risk
Lou · 8 May 2025
★★★★★ 5/5
TrustpilotAlison Widdowfield was very efficient…
Alison Widdowfield was very efficient and helpful dealing with my property portfolio. A big thanks.
Alan McLoughlin
Mr · 5 March 2020
★★★★★ 1/5
FacebookThis company is an absolute disgrace they take money from you and do not repay you after they admitted their error...they also don't repay you even after you get a court judgement.
Stay well clear if you are a decent landlord and don't want to be fleeced by them or get a bad name due to this company!
Gillian · 19 September 2021
★★★★★ 5/5
FacebookI'd recommend Louise , she sorted my maintenance issues out . very helpful and friendly :)
Kelly · 28 February 2020
★★★★★ 1/5
FacebookCustomer service is appalling. Spoken to with the worst attitude and now no reply to a complaint I have raised. If someone would like to respond please do, before I take this further.
Kayleigh · 7 October 2019
Agent replied · 30 April 2023
Did anyone ever respond to your complaint? I placed a formal complaint for the way I was treated and they’ve never responded to it.
★★★★★ 5/5
TrustpilotFirst time buyer experienced a first class service
I am a first time buyer and the staff were so supportive and responsive managing my multiple questions and signposting me to where I could get help. What a delight and so customer focused
Bernadette · 11 January 2024
★★★★★ 5/5
TrustpilotAn amazing service from start to…
An amazing service from start to finish! Every person I dealt with was professional, knowledgeable and sincere. I will recommend to anyone we know! Thank you
Customer · 6 June 2024
★★★★★ 1/5
GoogleThis company is an absolute disgrace they take money from you and do not repay you after they admitted their error...they also don't repay you even after you get a judgement from court.
Stay well clear if you are a decent landlord and don't want to be fleeced by them!NegativeResponsiveness, Quality, Professionalism
Gillian · 29 May 2022
★★★★★ 5/5
GoogleBought a property through Martin &Co ..Excellent services throughout the sale..Kept me informed every step of the way..Kind and friendly efficient staff 10 out of 10
Shaun · 7 March 2024
★★★★★ 5/5
FacebookAllison is super professional and helpful. Highly recommend! 👍🏼
John · 21 February 2020
★★★★★ 1/5
TrustpilotWould not advise using this company
This company is an absolute disgrace they take money from you and do not repay you after they admitted their error...they also don't repay you even after you get a judgement from court.
Stay well clear if you are a decent landlord and don't want to be fleeced by them!!
Gillian · 19 September 2021
★★★★★ 1/5
FacebookProvided services for this company and been chasing payment for 3 months now. Utter joke. Been passed over to debt recovery today.
Ian · 14 October 2019
Agent replied · 30 April 2023
The owners Chris and Juli refuse to release deposits even though the rental property was handed back satisfactorily and signed off by Regan. They now ignore us and are keeping our money, terrible service that is now forcing us to report them to the DPS.
★★★★★ 5/5
View Agentsfantastic
i have never delt with an estate agent before but chris and sarah and the girls in the office were fantastc
polite and friendly and not stand offish
i had had 2 viewes for the house i was selling and accepted the 2nd veiwers offer
great service from martin and co/sunderland
i would reccommend them to anyone
Carole · 2 November 2017
★★★★★ 1/5
GoogleAs a landlord I would advise to avoid them at all costs, you call to ask them a question and their standard reply 'we are busy we will call you back' and they never do. I am glad that I changed them. …
Hazborn · 13 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
