1/5
FacebookSteer clear of chancellors estate agents quite happy to take your money and then let you down at the last minute.
Agent replied
Yep me too, shocking service will not recommend them at all
Trusted Agent profile · Sunbury On Thames · Surrey
Verified
Chancellors Sunbury On Thames reviews
★★★★★
661 reviews across 2 platforms
1 Staines Road West, Sunbury On Thames, Surrey, TW16 7AB
Part of Chancellors, see every office.
Chancellors's office in Sunbury On Thames, Surrey, at 1 Staines Road West, is rated 4.0 out of 5 across 661 reviews on two platforms, including 309 Google reviews rated 4.1.
Reviews
Every review we hold for the Sunbury On Thames office, from every platform, shown as written. First names only.
Facebook5/5
FacebookThank you Paul Folley for your help today & support.
4/5
GoogleGood sales and lettings in the local area
Agent replied · 30 July 2023
Thank you for leaving us this great review Karen, we will be sure to pass this positive feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation. I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)
5/5
FacebookLauren Perks has is my Property Manager and she has been a pleasure to deal with. Courteous, professional and efficient. Highly recommend the service.
Agent replied
Thank you for your kind comments!
5/5
GoogleI had a great experience.
Agent replied · 30 July 2023
Hi Shafin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookThe services provided by South East property Management team has been excellent. The services of Ms Kerri Harrison in particular have been splendid. Especially, when there is a problem in the property and the landlord needs to be contacted for consent. We are very happy with the service that we have received from Chancellors.
1/5
FacebookI would like to say that I have found chancellors shockingly bad as a tenant. I will never be using them again
Agent replied
Good Morning Cheryl, I am sorry to read that you have not received the service you would have expected from Chancellors. Please could you email us at seniorsupport@chancellors.co.uk with further details so that we can investigate this matter for you?
1/5
FacebookThe worst service I've ever come across. Total lack of respect for me, my property and the tenants.
Agent replied
Thank you for reaching out to us Simon, we understand your frustration. To enable us to look into the matter for you please send an email to customercare@chancellors.co.uk. Thank you.
1/5
FacebookSimple the most rude and unprofessional company I have ever dealt with In the process of taking legal action against this company Renting a property with no gas cert to be told turn heating off and don’t cook unbelievable I have now moved and are refusing to return my deposit
5/5
GoogleHelpful and friendly
Agent replied · 30 July 2023
Hi Wendy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookBeen renting for a just under a week, much better communication and professionalism than my agents before hand. Have sent questions, they respond quickly and provided me with all the details I needed, highly recommend! Casey Grams on was the staff member who helped me, great guy very nice to communicate to.
4/5
GoogleAs a first time buyer we were helped at every step by Richard Reichwald during the 2 months that it took to exchange & complete who was understanding and patient with our requests. Chancellors also recommended the solicitors to us and helped us investigate issues when they occurred. Would use the company again.
4/5
GoogleI founds Chancellors to be friendly and efficient. We quickly found some tenants who were prepared to pay the asking rent. I also liked their usage of information technology which enabled all our transactions, including lease signing, to be completed quickly on-line. I would certainly recommend them Tony Patston
5/5
FacebookCraig from the thatcham branch has been dealing with my sale, he has been extremely helpfu! Nothing has been to much hassle for him. He has done a lot of chasing for me (slow solicitor). He always returns my calls within the hour and is very knowledgeable. Thanks again Craig !!
1/5
GoogleTerrible experience, I wouldn't waste your time with them! Don't trust a word that they say!
Agent replied
Hi Paul, thank you for taking the time to write a review. We are however, disappointed to read of your concerns. So that we can take steps towards putting this right, please could you write to us at seniorsupport@chancellors.co.uk with the details? Many thanks.
1/5
FacebookJust awful. In our experience their property management service is shockingly bad.
Agent replied
Hi Louise, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookI have had excellent 5 star service from Isabelle Jakovljevic of Southern Properties Management. She has been very professional in her handling of issues arising with the property and has been helpful, polite and patient in all her dealings with me. I very much appreciate her support and commitment.
5/5
FacebookWe've used Chancellors to manage our property for several years. The whole Chancellors team has always provided a good service; we are currently dealing with Emily Harris and she has always maintained the highest standards of the company. We can't imagine going anywhere else for our property management services.
1/5
FacebookShockingly bad communication from every part involved. Particularly lettings Hub. Would never use them!!!
Agent replied
Hi Samantha, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
FacebookA wonderful team of professional people that helped me though this difficult move in a difficult time in my life! They helped take some of the stress away from me and were always around whenever I got frantic. Thank you for all your hard work, patience and kindness.
1/5
FacebookTerrible service Would never recommend or use in the future .
Agent replied
Hi Kelly, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleThank you Chancellors Sunbury!!! Very happy with your service, very efficient from evaluation to completion of sale :) Highly recommended to everyone as they demonstrated professionalism throughout the sale process, paid attention to our particular situation and achieved the asking price in record time!!!
5/5
GoogleFantastic team at Sunbury Chancellor's. Always happy to help. Dan and Phillip and the Manager at the office dealt with us in a friendly and professional manner always. Being a first time buyer they made it an easy process. Thank you Chancellors Sunbury!
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