Trusted Agent profile · Sudbury
★★★★★
282 reviews across 2 platforms
22 - 24 Market Hill, Sudbury, CO10 2EN
William H Brown's office in Sudbury, at 22 - 24 Market Hill, is rated 4.7 out of 5 across 282 reviews on two platforms, including 280 Google reviews rated 4.7.
Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
5/5
GoogleVery quick and helpful in finding me a property to rent. Lois was particularly helpful.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleLois was absolutely brilliant... 100% professional whilst having a friendly approachable manner.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service, huge thanks to Lois, found our dream home in no time.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI would give zero stars if I could. On the day of completion for a property that we bought through them (as first time buyers) they forgot to ring us to let us know that they had the keys to our house. The sale completed at 11am, and it was only when our solicitor called us at 3pm to ask us if we had received the keys that we got onto William H Brown. They had actually been handed the keys on the previous day. In the 4 hours that we were sat waiting for the call, my anxiety levels went through the roof as I thought there had been a problem with the completion, and with very little way to get a hold of the solicitors as they were working from home and had no number to call, only email, we began to really panic. It was lucky that we didn't have the movers booked for our completion day, as it would have cost a fortune in waiting around. Very unprofessional, and to say I am furious is an understatement. It's a shame that as a buyer, you have no choice over the agent that you have to deal with.NegativeProfessionalism
Hi, thank you for taking the time to provide our William H Brown team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
5/5
GoogleLois was extremely helpful in getting a property arranged for me
5/5
GoogleI am currently in the process of purchasing a property listed by William H Brown and have had the help of Dan during the process. Dan has been a huge help with the viewings and paperwork and has always been really welcoming, accommodating and friendly, thank you!!
5/5
GoogleWith this being my first experience of moving by myself the process seemed quite daunting . But the lettings team at William H Brown Sudbury have made it very easy and the help from Lois Foster along the way has been invaluable .
Many thanks for your outstanding 5* review and thanks for leaving us your kind words regarding your experience with our Sudbury branch Bradley. Best wishes, Lucy, Customer Relations.
4/5
GoogleInitially we were somewhat disappointed with the service, but things got better later, we got a few viewings. Once we had sold subject to contract, Lisa was appointed to chase everything including various solicitors and other estate agents. She rang us every week with a progress report , more if necessary and even pestered our solicitor for information. Without Lisa it would have been three stars Lisa deserves five stars.
5/5
GoogleGreat agent handled our apartment sale really well
Thank you for your kind review! We take pride in providing exceptional service to our clients. It was a pleasure handling your apartment sale and we're glad you are happy with the outcome. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe cannot explain how well the Sudbury branch has dealt with myself and my partner. They have been nothing but so extremely helpful, anything we needed they done it. They went above and beyond to help us. With our stressful situation they made it so easy! If you are looking to rent a property I highly recommend Josh and Brenna!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe bought our first home from W H Brown. Lisa, our sales progression manager at William H Brown was fabulous. She kept us fully updated (frequently being quicker and more informative that our own solicitors), was professional and friendly and made the whole process as stress free as could be. From a vendor side, would recommend without hesitation.
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMe and my partner recently began letting a property with William H Brown and have been working very closely with Lois who has been beyond helpful, I struggle quite severely with anxiety and she has done everything she could to help make the move as smooth as possible I couldn’t recommend her enough.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleLisa recently dealt with the sale of our property and she could not have worked any harder than she did. She held our hands all the way through, kept us informed at all times and went the extra mile. Would highly recommend William H Brown as they do give a spot on service with a friendly personal touch. Many thanks to them and especially Lisa
5/5
GoogleOur home is managed by Liam Cleeton in the Property Management Department of WHB, and we could not be happier with the service we get. He is always quick to respond to emails, provide updates, and make arrangements. We live in a Victorian house which seems to require a lot of TLC, and we always get "service with a smile". Thank you Liam for all your help!
5/5
GoogleWas Recently Shown around a property by Lois. She was extremely helpful, knowledge and professional. She is the reason i will be returning to William H Brown for any further business. An asset to the team⭐️
Brad-lee, thanks for your great 5* review! Best regards, Lucy, Customer Relations Team
5/5
GoogleBig thanks to Eleanor Churchlow! I have worked with her on multiple properties and was always impressed. They will go above and beyond to ensure your property is let. As an experienced landlord I would highly recommend using William H Brown.
4/5
GoogleLois and Nicole are very professional and efficient. They found tenents for our properties and were excellent at keeping us informed of progress and quick to action any queries we had. I will certainly be using them again for my lettings.
5/5
GoogleAn incredible 5 star and more to Lois Foster of William H Brown. She has been really helpful to my partner and I throughout the whole process of renting an accommodation in Sudbury. We can’t thank you enough for your help. From Obed and Abigail
Many thanks Abigail Ansah for leaving us your excellent 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleThis branch are great at getting you to pay your money at the beginning of your tenancy, but at the end of a tenancy, when your property has been flooded and you need your deposit urgently to pay for a new home, they don’t want to acknowledge you. Absolutely disgusting!
Hello, please contact us via complianceresidential@sequencehome.co.ukwith full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleLois and Matthew at the Sudbury branch have been a great help in finding me a property to rent. They have both been really helpful so far, and responsive with emails and following up with phone calls.
Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just sold our mothers house through Lauren Elliott at WHB and have been very happy with everything from the marketing to keeping us informed of viewings etc. Looking forward to finally moving on now, and wish to thank the whole team for all their efforts on our behalf.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLois Foster helped us with our move to perfect home in a new area, she accommodated our every need and silly question making the whole experience a breeze. Couldn’t Be more grateful!! Thank you Lois!!!!! :)
5/5
GoogleI have used William H Brown several times and have no hesitation in recommending them. Both Lois and Lauren are extremely helpful and attentive. It’s nice to feel so well looked after
It’s really lovely to read another 5* review and recommendation Rebecca. Many thanks, Lucy, Customer Relations.
5/5
GoogleLisa dove has been our rock throughout out this process, as anyone that knows moving house is very stressful . She has excellent communication skills , fast to response to emails and always touch base by phone , very friendly professional Ella and lee
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
