Trusted Agent profile · Sudbury
★★★★★
251 reviews across 2 platforms
22 - 24 Market Hill, Sudbury, CO10 2EN
William H Brown's office in Sudbury, at 22 - 24 Market Hill, is rated 4.7 out of 5 across 251 reviews on two platforms, including 249 Google reviews rated 4.7.
Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
5/5
GoogleLois and Elliot were really helpful with sorting out the flat for me! Thanks!
Thank you for your kind words, Gorbe Milan! We're delighted to hear that Lois and Elliot provided you with excellent service in sorting out your flat. If you need any further assistance, feel free to reach out to us. Kind regards, Lucy, Customer Relations.
5/5
GoogleLois and Elliot were fantastic at finding me tenants. Highly recommend WH Brown.
Many thanks for the fantastic recommendation and 5* review Sarah. Kind regards, Lucy, Customer Relations.
5/5
GoogleA massive thank you to Morgan and the Team at Sudbury. Professional help from start to finish . Working with me ,my buyer,and solicitor through every stage of the process. I can highly recommend them and the personal service that they give. They were always there either at the end of the phone or I could pop into the friendly office.What a difference it makes when you are working with local people face to face . Once again a big thank you to you all .
5/5
GoogleEbony was prompt, professional and well informed. Thank you for showing us around.
Louise Kane thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with the customer service from Matt and Lois. Both very professional and a huge asset to the team. They answered all my questions, are very knowledgable and were both very helpful. I will be recommending W.H.B in future and would like to thank them for all the help. 😊 …
We're delighted to hear that Matt and Lois provided you with excellent service and were able to assist you effectively. Your recommendation means a lot to us Finn. Best regards, Lucy, Customer Relations Team
5/5
GoogleLois has been amazing, finding the perfect home for me, constantly checking in before moving in date, I honestly can’t thank you enough
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleLisa and Morgen were really great to deal with, they did everything they could to help with a really problematic purchase, they were both very polite, and always returned calls as promised. The only slight negative we have is that the person who initially showed us around the property, had very little interest in the property or in us. He literally opened the door and stood aside whilst we looked around. Other estate agents were far more pro-active, talking us through the house and its possibilities with renovation etc.etc. Spend less time looking at yourself in the mirror and more time with your customers!
5/5
GoogleI have just rented a house through WilliamHBrown. Lois was so very helpful and I can’t thank her enough. Thank you!
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleWhilst William H Brown were working for the seller, rather than us as the buyer of a property, we were delighted with the prompt, professional and courteous service and attention we received from Lisa Dove as she progressed the transaction to completion. It has been a pleasure dealing with Lisa and the team at WHB.
5/5
GoogleNever rented with William H Brown before - They seem to be infamous for there high setup fees which are substantially higher than other estate agents locally (David Burr offer reasonable fees). That being said, lettings negotiator Hollie was brilliant at her work and managed to reduce the fees in some areas as well. She was a great representative of the company and kept me informed throughout the process. The actual direct customer service with WHB is very good but as previously said (and commented by previous customers) the fees are the only downside! Thank you Hollie!
5/5
GoogleHave not met Lois in person but she has recently assisted with a very difficult and sensitive situation with my rented property. Kept me aware of what was happening and answered all my many queries. Not only that but she has now secured a new agreement for me, which is more than satisfactory. We'll done Lois and thank you.
Carole Bradbury thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleCurrently looking for a property and WH Brown have been very professional and helpful throughout. Arranging a meeting with an independent mortgage advisor and maintaining good communication throughout. Ebony showed me around 3 properties today and was knowledgeable, warm and friendly and made me feel at ease straight away. I hope I go on to buy a property from you so Ebony gets the much deserved commission! 😊
Thanks for the excellent review! Best wishes, Lucy, Customer Relations.
5/5
GoogleLois Foster was very helpful in assisting us with our new home
Thank you for your outstanding 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleReally great service and support, I have been looking for a place for months and out of every one I have been in touch with or spoke to this branch is the best by far, if it wasn't for Eleanor I wouldn't of had this place with the help and support and make sure they kept you up to date with every thing, the team is good there with help from luke and other but my credit has to go with ele who has worked hard to make sure you got your place and was happy with it, thanks a lot every one from there.PositiveResponsiveness, Professionalism
Hi, thank you so much for taking the time to provide our William H Brown team with a 5-star review. We are so happy to hear Eleanor and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleMy wife and I really recommend the services of William H Brown. Their estate agent, Lois met us with smiles all over her face when we went for viewing. She took her time to answer all our questions and also made sure the paperwork was done quickly for us to move in. We are truly grateful 🙏 …
Many thanks for your outstanding 5* review and recommendation Takyi Obed. Best wishes, Lucy, Customer Relations.
5/5
GoogleLois has been amazing throughout my whole experience with William H Brown and I can’t thank her enough!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have been looking for a house for almost a year and William H Brown have been by far the most professional and helpful agent we have dealt with. Never had an issue and they were always available if we had any questions or issues. A big thank you to Lauren in particular who has helped us from the beginning!
5/5
GoogleI can’t fault the service provided by Lois, from start to finish of when I first contacted William H Brown querying the availability of a rental property to collecting the keys. She was very responsive and accommodating of my needs. Thank you! 🤩
Many thanks for your marvellous 5* review Sophie. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery quick and helpful in finding me a property to rent. Lois was particularly helpful.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleLois was absolutely brilliant... 100% professional whilst having a friendly approachable manner.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service, huge thanks to Lois, found our dream home in no time.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI would give zero stars if I could. On the day of completion for a property that we bought through them (as first time buyers) they forgot to ring us to let us know that they had the keys to our house. The sale completed at 11am, and it was only when our solicitor called us at 3pm to ask us if we had received the keys that we got onto William H Brown. They had actually been handed the keys on the previous day. In the 4 hours that we were sat waiting for the call, my anxiety levels went through the roof as I thought there had been a problem with the completion, and with very little way to get a hold of the solicitors as they were working from home and had no number to call, only email, we began to really panic. It was lucky that we didn't have the movers booked for our completion day, as it would have cost a fortune in waiting around. Very unprofessional, and to say I am furious is an understatement. It's a shame that as a buyer, you have no choice over the agent that you have to deal with.NegativeProfessionalism
Hi, thank you for taking the time to provide our William H Brown team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
5/5
GoogleLois was extremely helpful in getting a property arranged for me
5/5
GoogleI am currently in the process of purchasing a property listed by William H Brown and have had the help of Dan during the process. Dan has been a huge help with the viewings and paperwork and has always been really welcoming, accommodating and friendly, thank you!!
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