Trusted Agent profile · Sudbury
★★★★★
345 reviews across 1 platform
25 Market Hill, Sudbury, CO10 2EN
Leaders Lettings's office in Sudbury, at 25 Market Hill, is rated 4.8 out of 5 across 345 reviews on 1 platform, including 345 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.
The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
5/5
GoogleMe and my partner have just rented our first ever place by leaders and can say both Louise and Harrison have been so very helpful and supportive on the journey. Thank you both so much! We love our little home 🥰
Dear Mia Regan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFound the staff at leaders very kind and helpful especially Elaine and Ryan. Would recommend l leaders to anyone
Dear Tim Davis, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElaine was very professional and made our move as easy as possible I thank leaders for everything they’ve done
Dear Ben, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleGlenda is the only competent and helpful member of staff. Leaders want to get as much money as possible from doing as little work as possible. Would definitely NOT recommend to anyone.
Hi Shannon, we regret to hear of the experience that you have had with us and our team at Sudbury. We set high standard for ourselves across our business and aim to provide our customers with exceptional service so are disappointed to hear that your experience with us was anything less than great. We would like to have a better understanding about your experience and issues, please reach out to us via phone on 01344758596 or via email at customerservice@leaders.co.uk if you have the opportunity as we would like to try and resolve this with you and turn your experience with us into a more positive one. Kind Regards, Leaders
1/5
Google*****AVOID AT ALL COST******** Sadly had I been writing this a year ago I would have given them 5 stars. They are fantastic when you are looking for a property, couldn’t do more for me, even though I had 3 dogs & a parrot, on reflection I imagine that it was because I was going to pay 12 months up front due to a house sale after a relationship break up, plus 2 months deposit because of my dogs. Now I am destitute, disabled & on benefits they have treated me disgustingly. They have offered no help or support in finding another property. My dogs have become my assistance dogs, yet they have penalised me because of them. I asked what they would do if a guide dog or a hearing dog’s owner needed to rent from them & they couldn’t answer that. I know for a FACT that they tell landlords NOT to accept pets or dss. I have left the property that I have just rented from them in immaculate condition, i am quite sure that they have properties left in disgusting conditions. I asked to be there when they did the check out inspection, but couldn’t make the time they gave due to a hospital appointment, but they refused to change the time, or even the date. I am now homeless. It’s only because I have worked with my landlady that I have stayed half sane. Elaine & Glenda in particular have been rude, unhelpful & most definitely not understanding or caring of my situation, my only hope is that karma will get them back. Having read reviews that people have written because they have just started a tenancy with them BEWARE they turn into disgusting human beings when you come to leave your property.
Hi Jane we regret to hear of the negative experience that you have had with us and our team in Sudbury, within our business we set extremely high standards for ourselves and take it very seriously when these are not met. We can appreciate that it would been disappointing for you to learn of proposed deductions to the deposit, it can be evidenced that for this tenancy we were instructed by the Landlord on an introduction only level of service and the claims put forward to the deposit were done so by Landlord due to the condition that the property had been left in. Our team at Sudbury are always eager to help anyone in their search for a new home and would not refuse to assist customers due to their personal circumstances; as I’m sure you can appreciate we do deal with a number of applicants who have Pets and DSS and feel it important to note that the decision of whether to accept applicants with Pets or DSS is ultimately entirely at the discretion of the Landlord of the property. Clare Bennett the Branch Manager of our team in Sudbury will be reaching out to you using the contact details we have on our system. We hope by Clare getting in touch with you that she is able to address your issues. Kind Regards, Leaders
5/5
GoogleLeaders Sudbury found a property for me to rent really quickly and did everything they could to make sure my move was quick and easy. As well as that, the one time I had a problem with the landlord they went above and beyond to ensure that it was dealt with before it became a real issue. The people that have helped me most have been Olivia and AlisonPositiveResponsiveness, Quality, Professionalism
Dear Austin Thank you for the great review of our Leaders Estate Agents Sudbury team. It’s fantastic to hear that we could provide you with a great service that you were happy with and we were able to resolve your problems. Kind regards Customer Care Team
5/5
GoogleMicheal was so helpful and made moving into our first place smooth sailing! Would 100% recommend leaders :)
Dear, Chlo T, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMichael and his team at Leaders Sudbury were fantastic from start to finish, great communication, would definitely recommend.
Dear Natalie Thanks for taking the time to leave us a review and for your comments about how we did, we appreciate your feedback. Kind regards Customer Care Team
5/5
GoogleWe have just let our house through Elaine at Leaders in Sudbury, she has been amazing to deal with throughout . Always helpful, friendly and professional , she has given us lots of good advice and recommendations. She let the house to a suitable tenant very quickly and always got back to me straight away whenever I contacted her. Thanks for all your hard work Elaine.
Hello Anna Thank you for your review! We love to receive positive comments after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleLouise at Leaders Sudbury office was a star herself when it came to every aspect of the property i was interested in. From start to finish. Viewing to moving in. She was happy to answer any questions and i could not fault the support
Dear Bethany Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThe worst human beings on earth!! We had an awful experience with this branch. From the beginning it was awful. So here it goes. As soon as we moved to the property we phoned them to say we had mice, the woman on the phone rudely said mice problems is down to tenant, when she stopped talking and realised we had just moved in she then send some one out. Second, they wanted us to pay rent from the 1st of the Month even though we moved in on the 5th, big argument, obviously we paid on the 5th. Third, they send letters accusing us of not paying rent on time, guess what we did, but they are so incompetent that they were unable to trace the payments. I wonder what they do in the office!!! Fourth, they kept coming to our house for checks, in 24 months I lived there they attended at least 6/7 times. Now things get dark here, fifth, we returned from our holiday to find out front garden totally crashed, gas was stopped. Leaders had the courage to leave us, with a toddler, with no gas for 24 hours. We paid £40 in calls to get the gas reinstated and £80 in take away food. We managed to get £30 back because the landlady felt so embarrassed and guilt, when she was in my garden, without permission. Sixth, my neighbours kept knocking on my door asking me when the garden would be fix, it took moths and when they fixed, they left al dirty and messed up the garden- most of the gravel disappeared. Now, it gets eve worse, we had a storm and fences collapsed all over my garden, neighbours kept complaining about I, we phoned leaders and were told, well many fences collapse we just have to wait. Just so you understand the gravity, our fence was collapsing to the road where cars drove through. My neighbour threaten going on the local news, but after I explained we had reported 2 months ago, she apologised. Eng, was then sent to fix the problem, guess what he left old fence in my back garden for days, all dirty,. I had to phone them again, and report the issue. Now, things get proper dark, and you can see the lack of morality from these human beings, we handed in our notice, and they asked us to show the house, my husband advised they could show the house, but only if hey gave us the deposit earlier, guess what they went it without our permission, and money was stolen from my house. I phoned and spoke to the horrible manager from Leaders, obnoxious human being who said his staff did not take the money and we gave permission. After that, today we had all ready to hand in key and expected member of staff to conduct exit checks with us, and they audaciously told us they do not do checks on Saturdays it has to be Monday, and if we keep the keys they will charge us for the extra days. Obviously not, it is illegal . The only decent human being in there was Elaine, despite her saying he landlady made a gesture of not charging for the keys. What a horrible human being that landlady. Please think twice before going with Leaders, we paid £600 charge fees and all we had was harassment from them. I truly horrific experience, to the point I am mentally ill and we were robbed by them. I am taking legal action against them, and my aim is to get that manager sacked together with the boy who stole the money from my house.
Hi Catia, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at customerservice@leaders.co.uk so we can work towards a resolution. We look forward to hearing from you. Kind regards, Leaders
5/5
GoogleSo thankful to Freddie and Louise organising our let for us. They have both been amazing, professional and made the process very easy. They were always available to help with any questions.
Dear Victoria Price Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise at Leaders Sudbury office was a star herself when it came to every aspect of the property i was interested in. From start to finish. Viewing to moving in. She was happy to answer any questions and i could not fault the support
Dear Bethany Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders Sudbury found a property for me to rent really quickly and did everything they could to make sure my move was quick and easy. As well as that, the one time I had a problem with the landlord they went above and beyond to ensure that it was dealt with before it became a real issue. The people that have helped me most have been Olivia and AlisonPositiveResponsiveness, Quality, Professionalism
Dear Austin Thank you for the great review of our Leaders Estate Agents Sudbury team. It’s fantastic to hear that we could provide you with a great service that you were happy with and we were able to resolve your problems. Kind regards Customer Care Team
5/5
GoogleLouise at Leaders Sudbury office was a star herself when it came to every aspect of the property i was interested in. From start to finish. Viewing to moving in. She was happy to answer any questions and i could not fault the support
Dear Bethany Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with Leaders Sudbury for 2 house moves now, I was very happy that my chosen move this time happened to be one of their properties. As usual the transition was smooth and seamless and the staff members are patient attentive and helpful. Full credit to the managers' recruiting prowess, this place would not be the same without Elaine and her colleagues. From the off (both times) they have exceeded expectations and made my life easier, responding to enquiries with haste and accuracy. With a good mix of pragmatism and empathy, and a well oiled system, this bunch are a credit to the industry in which they operate.
Hi Anthony, thanks so much for your kind words. We are delighted you have been happy with the service at our Sudbury branch. We will be sure to pass your feedback on to Elaine and the team!
5/5
GoogleExcellent customer service, thank you so much Michael Crocombe for your help. I really appreciate it.
Dear Lily Lawrence, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat communication from Freddie. I called to make my viewing a day early which he happily accommodated. Leaders acted 10x faster than previous estate agents I’ve had dealings with, I’m impressed!
Dear K T Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWhat a very helpful agent. Friendly staff and went out of their way to help me today. Thank you Katie and Elaine.PositiveProfessionalism
Hi George & Dragon. Hotel, Thank you for the great review of our Leaders Estate Agents Sudbury team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleThe worst agency I've ever seen! Since day one I had nothing but just hassle. Had to move out after 10 months due to their incompetence. Took 6 months to sort out simple issues after constant nagging, emailing and visits. They are not responding to emails whatsoever and keep asking to provide same documents and info every time you have a contact with them. I'm strongly recommend not to use any service of this agency If you want to live in properly managed property. Even after check-out I had constantly to go there just to get my deposit back where its been refused to return stating I left few weeds in the garden and dusty lamp shades.
Thanks for your review. We take all negative feedback seriously. If you would like to discuss this matter further then please contact us at customerservice@leaders.co.uk
5/5
GoogleIt was an absolute pleasure dealing with Elaine and Michael at Leaders in Sudbury. Always professional and forthright and made the process of finding our new home stress free. If you are looking to rent, buy or let I couldn't imagine another estate agent in Sudbury dealing with you with as much consideration than these guys. A credit to their employer and the profession in general.PositiveResponsiveness, Quality, Professionalism, Value
Hi Bill Messer, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Sudbury. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleHighly recommend leaders very professional and very quick responses to emails. Big thanks to Elaine for helping with our move.
Hi Hayden. Thank you for taking the time to let us know how we did. We hope you have a great day! Kind regards Customer Relations Team
5/5
GoogleMyself and my partner dealt with Michael. He was very efficient and helpful!
Dear Abi, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCraig and the team have been lovely all throughout our move. Would recommend!
Dear Kristina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Sudbury office has 345 reviews across 1 platform: 345 on Google.
Leaders Lettings Sudbury is rated 4.8 out of 5 across all 345 reviews, and 4.8 out of 5 on Google from 345 reviews.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Sudbury won Gold; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Horsham won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, BH25 won Trusted Agent.
Leaders Lettings Sudbury, 25 Market Hill, Sudbury, CO10 2EN.
