Trusted Agent profile · Sudbury, Suffolk
Verified
★★★★★
1,734 reviews across 1 platform
Skyview House, Sudbury, Suffolk, CO10 2YA
HouseSimple's office in Sudbury, Suffolk, at Skyview House, is rated 4.1 out of 5 across 1,734 reviews on 1 platform, including 1,734 Google reviews rated 4.1.
Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
5/5
GoogleWhen selling my house I cannot understate that Strike were the only constant in the whole process. Having dealt with other estate agents in the process Strike were different. They actually did what they aid they were going to do with no … More
Hi Stuart, Thank you so much for reviewing us. … More
5/5
GoogleIf there were more stars I would post more, our estate agent Mae Lake was absolutely amazing throughout our sale and purchase. She was always so informative and would regularly chase our solicitors for an update. We finally completed today … More
Thanks for taking the time to review us, Emily. We’re trying to make moving easier, for everyone, and we’re so glad you decided to be a part of that! We'll ensure your feedback is passed along to Mae. Thanks again, Charlotte.
2/5
GoogleOverall, my experience selling my property with Strike was completely stressful and not one I’ll ever repeat again. 11 months it took for my sale to go through, with the same buyer throughout. Strike recommended PPL (solicitors) and words … More
Good morning Kate, thanks for getting in touch. I am sorry to hear you feel let down by the overall service from Strike, we understand the only way to improve the house moving process is by listening to our customers so we will take your … More
5/5
GoogleThroughout our buying process we felt reassured and informed of all updates. Our sales progressor Claire has been amazing and helped us in any way she can. Would definitely recommend ⭐️
Hi Georgia, I’m so glad you had a great experience with Claire. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleCarol was my sale progressor. She was really supportive, calm and professional during my transaction. She provide us supportive and constructive advice about my purchase and chased my queries in timely manner from seller. I had a lot of ups … More
Hi Elahe, I’m so glad you had a great experience with Carol. We love hearing from happy customers, so we’ll be sure to pass your feedback along! Thank you, Aneeqah.
5/5
GoogleI found Strike to be excellent with their customer service. Comms were top notch throughout and they genuinely want to help even if you're not taking add-on services (which are not pushed hard at all - they're very respectful with their … More
Wow, Matt, thank you so much! We love hearing from happy customers, so thanks for taking the time to reach out. … More
1/5
GoogleOur experience was that Strike was more of Barrier to purchase rather than a help. The principal downfall was the absence of cohesive communication. Free for a reason but maybe you get some service if you use them for them for … More
Hi Alan, Thanks for reaching out! I'm sorry to hear you feel let down by our service. If … More
5/5
GoogleI would like to take the opportunity to recommend Strike company for everybody who plans to buy or to sell a house. They created completely new level of service that includes not only assistance in you purchase/sale but they also provide … More
Hi Olga, Thanks for taking the time to review us. We’re trying to make moving easier, for … More
5/5
GoogleI’ve had a fantastic experience with Strike. Jon Welling has been very patient and attentive from start to finish in finding me the right mortgage offer to suit my needs. When buying a house, quick responses are always appreciated and Jon … More
Hi Asad, I’m so glad you had a great experience with Jon and Daisy-Peach. We love hearing from happy customers, so we’ll be sure to pass your feedback along!
5/5
GoogleMelanie Flack was my sales progessor at Strike and she was completely and utterly fantastic, a credit to her team and Strike. She was always on hand when questions arose and absolutely pivitol in progressing the sale through the chasing of … More
Hi Andrew, I’m so glad you had a great experience with Mel and Carol. We love hearing from happy customers, so we’ll be sure to pass your feedback … More
5/5
GoogleAbsolutely amazing service!! From start to finish the whole process has been stress free, we had quite a 'complicated' application but it was easy peasy for Joe & Barry. Joe was our advisor who got everything together and applied for our … More
Wow Stephanie! Thank you so much for reaching out and sharing your review! I’m so glad you had … More
5/5
GoogleI can highly recommend Joanna Branc as a mortgage advisor. We were buying our first house. Joanna helped us to get a mortgage on the good conditions, she is extremely helpful, and professinal, has a knowledge, knows the current market well, … More
Thank you so much for taking the time to write a review. We’re always happy to hear from our customers, but this really made our day! … More
5/5
GoogleWe have recently sold our second property using the services of Strike estate agents. We found the service to be professional from start to finish, particularly the assistance received from Mae Lake from the progression team. We would highly recommend Strike.
Hi Sandra, I’m so glad you had a great experience with Mae. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleStrike are fantastic to say they are free. I have sold my house and it’s literally not cost me anything. In particular Melanie Flack has been so so helpful, always keeping in touch and answering emails quickly.
Hi Amber, I’m so glad you had a great experience with Mel. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleThe team at Strike were brilliant with getting us in our property - from start to finish they were attentive and checked in at various intervals throughout our process. Big thanks to Kirsty, Claire and Chhavi - would definitely recommend!
Hi Anthony, I’m so glad you had a great experience with Kirsty, Claire and Chhavi. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleThe best Mortgage advisors are here. If you would like everything to happen fast and perfect choose Steph and Claudia. I don't have enough words to say how satisfied we are. Thank you Steph! Without your it wouldn't be possible. Wish you Good Luck and all the best in the future!
Hi Katya, I’m so glad you had a great experience with Steph and Claudia. We love hearing … More
1/5
GoogleBuyers beware!!! Not worth the heartache or hassle. The selling agent actively dodged my calls and ignored my emails - which was easily done because there is never a direct line to call and you always get through to some sort of screening staff first. If you want to get anything done you need to be relentless in contacting them and pushing it along. Don’t leave anything with them as even my request to pass along information to the seller was ignored. Over three weeks later (after chasing them repeatedly) I finally received a call back and the estate agent didn’t know why I had been trying to get in touch, let alone pass the information along! It is blatantly obvious that they purposefully ignore your calls because then, when offers were on the table, I received a voicemail saying ‘if they tell you I’m on the phone this is what you need to say and I will call you straight back’! Apparently, the emails that I sent while the agent was on annual leave were ‘instantly archived’ which is not a process that any respectful business follows. It means that nobody else picked up my email and she didn’t bother to read it when she returned. Despite then accessing it immediately when I asked about it on the phone! We eventually had an offer accepted on our dream first home and we received a phone call and several emails with requests for our ID, proof of deposit, solicitor’s details etc to start proceedings and take the house off the market at 4:05pm on Sunday. This was done by an agent we had not previously dealt with. By 9:12am on Monday the original agent who actively avoids us called to say that we had been gazumped. A VERY unlikely scenario to have completely unfolded given their 4:30pm closing time on Sunday and their 8:30am opening time on Monday. Something very disingenuous is going on here. The agent had absolutely no empathy in telling me this news and completely shattering our dreams so soon after having our offer accepted. To make matters worse they are constantly trying to push their affiliate services on you, claiming it will go through quicker with their solicitors, when reviews show this is quite the opposite. Since our first viewing this has been a three month process just to get to the point of having an offer accepted as Strike are not proactive and will ignore you. We were the only party interested in the property for some time before this apparent gazumping so you would think they would want to get it sold and be more proactive. As first time buyers this has been an awful, heartbreaking and misleading experience and we never want to deal with Strike again! I have never in my life felt the need to leave a google review, but people need warning about this terrible service. Edit: Strike Mortgage Advisers are run separately and seem to be much more helpful and empathetic. They can easily be contacted directly.
Good afternoon Helena, thanks for getting in touch. I am really sorry to hear you feel let down by the service you received. I would like to locate your file so that we can see where things went wrong and if there is anything we can do to resolve this for you. Could you please email info@strike.co.uk with your contact information and the property address. If there is anything else I can do to help, please let me know. All the best, Charlotte.
1/5
GoogleI strongly advise steering clear of Strike! Our experience attempting to purchase a house through them was nothing short of a nightmare. After 6 months, we were left with no choice but to withdraw from the transaction due to their complete incompetence. What's even more disheartening is the evident gender bias we encountered during our dealings with them. Despite the fact that we were equal and joint buyers, Strike's representatives seemed inexplicably inclined to communicate exclusively with my partner, who happens to be male. This sexist behavior extended to the point where they actively avoided responding to my emails, opting instead to relay responses solely to my partner, making sure I wasn't copied in. When I raised my concerns about this discrimination, they even then called my partner to discuss my complaint instead of me! We should have known that the service would be terrible when it took several weeks to complete our ID checks, despite our prompt submission of the necessary documents on the very first day they were requested. While Strike may offer cheap prices, the quality of service provided is incredibly poor. I can say with confidence that I will never consider purchasing a house listed through Strike again. Save yourself the trouble and explore other estate agents.
Good afternoon Charlie, thanks for getting in touch. I am really sorry to hear you feel let down by the service and more specifically with the communication with yourself directly. I'd like to locate the file and take a look at where things went wrong. Can you please email info@strike.co.uk with some more information including the property address. Once I have this a member of the team will be in touch. All the best, Charlotte.
5/5
GoogleCan’t thank Shona enough , she was so helpful and provided regular updates, we had an unexpected delay ,she worked so hard to remove any stress and liaised with the seller and solicitors promptly .always emailed back and called when needed.
I’m so glad you had a great experience with Shona. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleI sold a property through Strike and the Customer Service I received was excellent - we were supported and kept updated throughout. Strike went above and beyond our expectations. I would recommend Strike to all my friends and family - thank you
Hi Sadika, Thanks for taking the time to review us. We’re trying to make moving easier, for … More
1/5
GoogleViewers don't bother booking especially if you are travelling from a distant and booked your travel ticket and made arrangements to view a property with Strike. There is no guarantee you will view the property if the seller decides to … More
Hi Gul, Thanks for getting in touch. I'm sorry to hear you feel let down by the service, … More
5/5
GoogleI was recommended to contact Adam White, when applying for my first mortgage. Adam's advice along with Marianne Manfredi has been first rate all the way through the process. They are extremely helpful and go further than the extra mile. Absolutely brillant.
Hi Scott, I’m so glad you had a great experience with Adam and Marianne. We love hearing … More
5/5
GoogleClaire and the team at Strike have been so helpful throughout the whole buying process. They have been easy to get hold of and always polite and friendly. I have already started recommending Strike to friends and family. Thank you for everything.
Hi Callum, I’m so glad you had a great experience with Claire. We love hearing from happy … More
5/5
GoogleJoana and Johnny were very helpful. A great all round experience. Saved loads of money and will Definitely use again if I sell my house again. Why pay thousands to high street estate agents when you don't have to? This … More
Hi Donna, I just wanted to say thank you for taking the time to share your experience … More
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