Trusted Agent profile · Sudbury · Suffolk
Verified
★★★★★
1,734 reviews across 1 platform
Skyview House, Sudbury, Suffolk, CO10 2YA
HouseSimple's office in Sudbury, Suffolk, at Skyview House, is rated 4.1 out of 5 across 1,734 reviews on 1 platform, including 1,734 Google reviews rated 4.1.
Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
5/5
GoogleI had the pleasure of meeting Charlie as a replacement for our previous mortgage case manager. We were at a loss but Charlie saved the day and we can't thank her enough. She was diligent, communicative and fast moving and we want to express our gratitude.
Hi Hanan, I’m so glad you had a great experience with Charlie. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
1/5
GoogleStopped using strikes service as they failed to sell my house, 4 months on they are still taking fees out of my bank via klarna. Rip of merchants who just take money and have no communication skills … More
Good morning Daniel, thanks for reaching out. I am sorry to hear we were unable to sell your home. Klarna is a credit agreement that you have accepted so if you have concerns with the payments I would advise you to contact them directly. If there is anything else I can do to help, please let me know. All the best, Charlotte.
1/5
GoogleTerrible took my money then expected another payment for a further 6 month's so please read the small print. People knocking on my door for viewings saying they have been trying to contact strike with no response back from them
Good afternoon Ian, thanks for getting in touch. I am sorry to hear you feel the service wasnt upto scratch. So that we can locate the file and see where things went wrong I need a little more information. Can you please email … More
1/5
GoogleIt is with real regret that I find myself writing a 1 star review about a company that I never actually got the chance to use. In short, their FREE offer soon became a £600 offer and then he was calling me back after the weekend. No call … More
Hi Matthew, Thanks for reaching out. I'm really sorry to hear the service hasn't been upto … More
1/5
GoogleStrike cancelled my viewing on the same day 20mins before i was due - the response from the agent was "sorry but the viewing at 9am is way too early for me-i was not asked about this time so not sure why it was booked.we will need to … More
Hi Suhail, Thanks for getting in touch. I'm sorry to hear you feel let down by the service. … More
5/5
GoogleGot a buyer within 2 weeks with no hard sale to use their other services but I decided to anyway as the quotes were competitive and my way of giving back for the 0% fees. I wondered if there was a catch but there is not. Perhaps the … More
Hi there, Thank you so much for taking the time to write a review. We’re always happy to … More
1/5
GoogleStarted off with a great experience. Got a call back on a property I was interested in a few hours after I sent the request (on a bank holiday at that!), and quickly and easily set up two options for a viewing of the property. Had to cancel … More
Good morning Ciannait, Thanks for getting in touch. I'm sorry to hear there has been a breakdown in … More
5/5
Googlevery good overall, we sold and bought for minimum costs thanks to Strike
Hi Stuart, Thanks for sharing your review of selling with Strike! We're pleased to hear you were happy with the service. All the best The team at Strike.
5/5
GoogleFrom the first visit we felt comfortable with the valuation and the package options open to us without any hard sell. As we still had a lot of clearing we decided we should just list for six weeks and then upgrade after that when the house … More
Hi Elaine, That’s exactly what Strike is all about: stress-free selling and a new way to … More
1/5
GoogleDo not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back … More
Hi Nick, thanks for reaching out. I am sorry to hear you feel let down by the service from Strike. I have called you today and left a message with my contact information so that I can try and resolve your concerns. All the best, Charlotte.
1/5
GoogleAbsolutely dreadful - avoid at all cost. I am a cash buyer wanting to view a property. I feel really sorry for the vendor they now have lost a potential sale - I am going to try and contact them directly because this lot of rude, … More
Hi Cheryl, thanks for reaching out. I'm really sorry to hear you feel let down by our service. I'd be keen to gain some further information so I can see where things went wrong. Can you please get in touch on 0333 103 8390 or email … More
5/5
GoogleJENNY APPLESAMY and JODY SWARTLING at Strike are amazing. We have had a tough process with our purchase and sale with our problems through no fault of strike but the top of the chain but they have been there every step of the way and answer … More
Hi Kelly, I just wanted to say thank you for taking the time to share your experience of selling with Strike. We love hearing from happy customers and we’re so glad you got to see what Strike is all about! I’m so glad you had a great … More
5/5
GoogleWe had a wonderful experience with selling our house with Strike. They have a great team and I must admit that I have been particularly impressed by the level of dedication of Nicole and Jody as they both went above and beyond to make our sale run smoothly.
Thanks for taking the time to review us, Andrew. We’re trying to make moving easier, for everyone, and we’re so glad you decided to be a part of that! We love hearing from happy customers, so we’ll be sure to pass your feedback along to Nicole and Jody. All the best, Aneeqah.
2/5
GoogleThe problem with the process for the buyer is that if you dont want them to arrange the financial side your not going to have your offer accepted. They make all the fees from comission and kickbacks. Dont bother viewing if you dont want all the bolt on bits.
Hi Daz, Thanks for getting in touch. I'm sorry to hear you feel let down by the service. … More
1/5
GoogleWe asked Strike to take our property off the market twice over the phone and twice via email. They are still advertising it as live a week later! Not sure why it is such a hard message for them to follow, but a 1 star review is definitely warranted.
Good afternoon John, Thank you for sharing your feedback with us. We would highly recommend speaking through your concerns with your account manager in case there are certain alternatives we may offer you to help find the perfect buyer for your home. Wishing you a pleasant Easter break. Kind regards, The team at Strike
1/5
GoogleStrike seem to act more like a call center, when you try to get hold of the person dealing with your negotiation they're always 'on the phone' or 'in meetings' and never return your calls. i placed an offer on a property and when is said i … More
Hi Michael, Thanks for getting in touch. I'm sorry to hear you feel let down by the service. … More
1/5
GoogleAbsolutely terrible experience, be prepared to spend hours on phone and email chasing for updates, never receiving the call back that is promised. I’ve waited over a week for a simple update and was even told we had exchanged incorrectly. Three days later still no update, apology or explanation.
Hi Anne-lise, Thanks for getting in touch. I'm sorry to hear you feel let down by the service. … More
1/5
GoogleCurrently in the process of trying to buy a house which is on with these jokers. It has been weeks and we have not even got a proper memorandum of sale through. Their 'agents' are based in a massive call centre and have no idea what they … More
Good afternoon Pete, Thanks for getting in touch. I am sorry to hear there has been a delay in … More
1/5
GoogleI cannot believe what they do. It is a joke. I joined after the valuation which was done by a woman from kind of local area. However after paying the upfront fee, which I chose the premium, a nightmare started. As many said there was a huge … More
Good morning Tom, Thanks for getting in touch. I'm sorry to hear you feel the service hasn't been … More
1/5
GoogleWould give zero if possible, may seem like a good idea when selling as you do so for free however as a buyer we have found out it is bad for both. Several properties we bid on we were the highest bidders, however due to Strikes business … More
Good morning Michael, Thanks for getting in touch. I'm sorry to hear you feel let down by the service. … More
1/5
GoogleIf you are thinking of using this estate agent to list your property, do not bother and use anyone but them to do this. Their offer to list your property for free sounds too good to be true, well it absolutely is as they have been awful … More
Hi Mr B, Thanks for getting in touch. I'm really sorry to hear you feel let down by the … More
1/5
GoogleGlad I’m not selling my house with them! Phoned today to get info on a property to potentially view!! Sounded chaos in the background and agent couldn’t find the house! I suggested I call back Monday, told they all have the same system but yes call back!!!!!
Good morning, thanks for getting in touch. I'm sorry to hear the service wasn't upto scratch. I'd be keen to locate the call and see where things went wrong, if you could email info@strike.co.uk with some more information including the … More
5/5
GoogleI’m BIG on good communication and Isis from strike was great! She always updated me and kept me in the know throughout my house purchase and if ever she wasn’t available at that time, she would always call me back. This made me feel at … More
Hi Nadine, I’m so glad you had a great experience with Isis. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleNatasha and Annie-May are amazing. I look forward to seeing an email in my inbox from them. They have made a usually stressful and daunting task so easy and I feel comfortable to ask them any questions and I receive an extremely quick response. Both are incredibly friendly and polite. Could not thank them more 🙂 …
Hi Jenni, We're so glad you had a great experience with Natasha and Annie-May. We love … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
HouseSimple Sudbury won The Negotiator Awards in four years, most recently 2018.
Negotiator Awards winner in four years: 2014, 2015, 2016, 2018.
Negotiator Awards by year, 2014 to 20182018 1 Silver The Negotiator Awards 2018 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 1 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Yes. HouseSimple won Silver for Marketing Campaign of the Year at The Negotiator Awards 2018, and 3 other industry awards since 2014.
