Trusted Agent profile · Sudbury · Suffolk

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HouseSimple Sudbury reviews

4.1

★★★★★ Great

1,734 reviews across 1 platform

Skyview House, Sudbury, Suffolk, CO10 2YA

HouseSimple's office in Sudbury, Suffolk, at Skyview House, is rated 4.1 out of 5 across 1,734 reviews on 1 platform, including 1,734 Google reviews rated 4.1.

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4.1 / 5

1,734

Reviews on Google

This office

Reviews

Every review we hold for the Sudbury office, from every platform, shown as written. First names only.

4/5

Google

Easy to use, and is free if you take your own pictures and have sale board, only thing was on completion day handing over keys, solicitors was told date time etc but nobody told strike or buyer and daughter waited for hour to hand them over otherwise it would of been a 5

Sharon · 4 July 2023

Agent replied · 31 December 2023

Hi Sharon, Thank you so much for taking the time to share your thoughts. We're so glad to hear you enjoyed using Strike, but will be sure to take your feedback on board. We know that listening to our customers is the best way to make … More

1/5

Google

What I thought started as a good concept I have now concluded, after paying £700, that this was a poor decision from me. The people are friendly, in the beginning, helpful and full of promise. They made hay while the sun shined on an easy … More

Neil · 1 December 2023

Agent replied · 31 December 2023

Good afternoon Neil, thanks for getting in touch. I am sorry to hear you feel let down by the service. I'd be keen to locate your file and see what we can do to resolve this for you. Please can you email info@strike.co.uk with some more … More

5/5

Google

I found Strike to be extremely easy to deal with and they responded really well to the fact that I'm not very computer literate and so were happy to send me all the paperwork in the post. They were friendly and highly efficient; did exactly what I asked of them. Would certainly use them again and recommend them!

Cheryl · 31 December 2022

Agent replied · 31 December 2023

Thanks for taking the time to review us, Cheryl. We’re trying to make moving easier, for everyone, and we’re so glad you decided … More

5/5

Google

We worked with Clair and Mollie from Strike. They were able to secure us a re-mortgage on our current property that we will be lending out and also secure us a mortgage on our new property that we are purchasing. … More

Chrysanthos · 31 December 2022

2/5

Google

With constantly changing advisors and issues with poor communication, a fairly complex sale was made much more stressful than it should have been. Had the impression that Strike didn't care very much, there was very little customer service or attention to our case. We got there in the end but would avoid in the future.

Chris · 5 April 2023

Agent replied · 31 December 2023

Hi Chris, thanks for reaching out. I'm sorry to hear you feel let down by the service. We understand the only way to improve the house moving process is by listening to our customers. So that we can locate your file and see where things … More

5/5

Google

Brilliant estate agents , helped me every step of the way and put a lot of effort in to make sure my house sold quickly for the price I wanted , Thankyou !

Vanessa · 4 August 2024

Agent replied · 25 August 2024

Thank you so much, Vanessa! We love hearing from happy customers, so thanks for taking the time to reach out. All the best, Charlotte

5/5

Google

Andile Ngubane assisted with our property purchase. He was super-efficient and helpful all through the process. He went above and beyond; we were kept informed in a timely manner and he was always ever so polite. He made the process of buying a property seamless for the first time, he is a great asset to Strike.

Arinola · 4 February 2023

Agent replied · 31 December 2023

Hi Arinola, I’m so glad you had a great experience with Andile. We love hearing from happy customers, so we’ll be sure to pass your feedback along! Thank you, Aneeqah. … More

5/5

Google

very friendly helpful staff and they were helpful until the completion of my sale just as a paid agent would be, the online hub and ads on rightmove and zoopla helped sell my house, i had tried selling it prior to strike and it wouldnt sell, highly recommend strike i know lots who sold with them too

Mandy · 31 December 2022

Agent replied · 31 December 2023

Thanks, Mandy. That’s exactly what Strike is all about: stress-free selling and a new way to … More

1/5

Google

4 weeks to try n get a valuation booked in with a Rebecca warren, get nothing but emails saying every week or so to say the email was missed because one person was on holiday etc or they had an emergency. A task that should take less than a … More

Joe · 4 July 2023

Agent replied · 31 December 2023

Good afternoon Joe, thanks for getting in touch. I am sorry to hear there has been a breakdown in communication regarding your valuation appointment. I'd be keen to locate the file and see whats gone wrong. Can you please get in touch on … More

5/5

Google

I have recently used Strike as my estate agent in order to sell my property and I would definitely recommend. The whole process from start to finish was made extremely convenient by the team. The price was more competitive than all high street agents and the level of service provided was second to none!

Daniel · 5 April 2023

Agent replied · 31 December 2023

Hi Daniel, I just wanted to say thank you for taking the time to share your experience of selling with Strike. We love hearing from happy customers and we’re so glad you got to see what Strike is all about! All the best, Charlotte.

1/5

Google

There was an agreement for me to purchase house. The vendor agreed so we got the ball rolling. I was passed from pillar to post with strike I had several  people dealing  with it whom would ask for the same I'D . The I'D was sent whatever … More

Shamila · 31 December 2021

5/5

Google

Really good service and all for free! I really liked how you could choose what elements you wanted to pay for (if any) Every step of the process the Strike team were easy to get hold of and communicate with. We sold our house in 2 weeks of listing for the asking price so can’t complain! Would definitely use again even if it cost me this time

Matty · 14 July 2021

Agent replied

Hi Matty, I just wanted to say thank you for taking the time to share your experience selling with Strike. We love hearing from happy customers and we’re so glad you got to see what Strike is all about! All the best, The team at Strike.

5/5

Google

Have bought and sold several properties over the years and strikes service is outstanding considering there is no cost to the seller or the buyer- I asked every viewer what they thought of the service when they viewed my property and the feedback was always the same- they wished they had used strike when they sold!

Gareth · 31 December 2022

Agent replied · 31 December 2023

Hi Gareth, Thank you so much for taking the time to write a review. We’re always happy to … More

1/5

Google

**ABSOLUTELY AWFUL** We are in the process of purchasing a property from a family friend who initially instructed Strike to sell on their behalf. From agreeing a price we consulted Strike and they asked us to follow their process which we did up until today. What they don’t tell you is that they will hound the purchaser constantly with daily calls poaching for business. I fully understand that they don’t charge a fee for selling but there’s a right and a wrong way to go about it. Although we have our own mortgage guy, we agreed to get a quote from their dept and made an appointment because I appreciate how their method works. We started receiving call after call to see if we wanted to discuss mortgage options even after I explained we were already booked in.. then more and more daily calls for conveyancing and solicitors began. We were then emailed with regards to supplying our ID on the Friday, by Monday morning we received an email telling us that because we haven’t supplied our ID they may withdraw our offer! I called up and spoke to someone named Waheed to ask them to email me from now on and not harass us with daily calls and he put the phone down on me! Unprofessional and overall a very annoying company to deal with. Incidentally they didn’t sell the house after being on the market for a year, we approached the seller ourselves to negotiate. Do yourself a favour and after purchasing block their number.

Luke · 26 August 2023

1/5

Google

Shocking do not use, no communication, no progress on a no upward chain for first time buyers and still ongoing 7 months later….. progression is non existent. Several complaints several solicitors and progression agents all as bad as the previous…. Cheap and cheerful, not really

Theresa · 1 November 2023

Agent replied · 31 December 2023

Good afternoon Theresa, thanks for getting in touch. I am sorry to hear your experiencing a delay. So that I can locate the file and see what we can do to move things along for you I need a bit more information. Can you please email info@strike.co.uk with the property address and the best contact number for yourself. If there is anything else I can do in the meantime, please let me know. All the best, Charlotte.

5/5

Google

We were buying our new property in York and overall are very happy with the service we received at all stages. I would like to personally mention Melanie who was our Sales Progressor. I can't thank her enough for what she did to help us. Very friendly and professional.

Tatjana · 4 July 2023

Agent replied · 31 December 2023

Hi Tatjana, I’m so glad you had a great experience with Mel. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.

5/5

Google

Excellent experience all round! Nathan Cartwright was a superb mortgage advisor to get us our dream home.

Ross · 14 July 2021

Agent replied

Hi Ross, I’m so glad you had a great experience with Nathan. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, The team at Strike.

1/5

Google

Had to give one star because no stars is not an option! I have just overheard a colleague being spoken to extremely rudely by a case handler (who knew nothing ) and then his ‘supervisor’ who was incredibly rude, ignorant and unpleasant…DO NOT ISE THIS COMPANY

Vickyhall · 2 September 2023

Agent replied · 31 December 2023

Good morning Vicky, thanks for getting in touch. I'd like to locate the call and ensure this is reviewed by a member of our management team. Can I please ask that you or your colleague gets in touch on 0333 103 8390 or email … More

5/5

Google

I had a very positive experience with Sales Progressor Jody Swartling, he has been very helpful during my sale, chased everyone and helped to make it happen. It feels like he really cared for both the buyer and me. If all Strike staff had the same attitude, everyone would be very happy.

Nataliya · 6 March 2023

Agent replied · 31 December 2023

Hi Nataliya, I’m so glad you had a great experience with Jody. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.

1/5

Google

2 occasions tell you will call you but never do, poor communication I would not use these. Seem to call when they want to tell you a sale has fell through but other than that broken promises of returning a call then call you a liar saying it’s monday we are busy and no one would of said they would call you back in 5 mins ??

Dan · 18 November 2020

Agent replied

Hi Dan, I'm really sorry to hear about this and I'd love to look into it further to find out what's been going wrong. Can you let us know a little more about the property in question so I can look into the issue? Apologies again!

5/5

Google

Excellent service, loved the fact that I got to edit my listing before it went live and deal with bookings myself. The best service I have ever had from an estate agents and the fact that it did not cost me anything still amazes me. I have told everyone how good you are.

Alison · 31 December 2022

Agent replied · 31 December 2023

Good morning Alison, Thank you so much for taking the time to write a review. We’re always happy to … More

1/5

Google

Unprofessional company. Luke Have charged me £99 for EPC were I could of done online for £36 and now nearly 4 weeks it still not updated yet. I have called million times have emailed and all they do say we get back to you. I think they should choose better company’s for EPC

Diana · 31 December 2022

Agent replied · 31 December 2023

Hi Diana, Thanks for getting in touch. I have located your file and am going to ask one of … More

1/5

Google

As a potential buyer. Put in a bid, took 3 days to respond. App said bid was rejected but then took 6 hours for a call to say why and if we wanted to make another offer. Every call they just try to sell you stuff such as a broker, survey … More

Martin · 31 December 2022

Agent replied · 31 December 2023

Hi Martin, Thanks for getting in touch. I'm sorry to hear the service wasn't upto scratch … More

5/5

Google

Amazed what outstanding customer care Strike show. From start to finish they have exceeded all my expectations, I am honestly overwhelmed by their care, knowledge, support, genuine in every possible way. I am truly telling everyone I can what a fantastic service I received. They make local estate agents look like outdated dinosaurs!

Julie · 31 December 2022

Agent replied · 31 December 2023

Hi Julie, Thank you so much for taking the time to write a review. We’re always happy to … More

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Awards

Industry awards

HouseSimple Sudbury won The Negotiator Awards in four years, most recently 2018.

Negotiator Awards winner in four years: 2014, 2015, 2016, 2018.

Negotiator Awards by year, 2014 to 2018

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about HouseSimple Sudbury

Has HouseSimple won any awards?

Yes. HouseSimple won Silver for Marketing Campaign of the Year at The Negotiator Awards 2018, and 3 other industry awards since 2014.

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