Trusted Agent profile · Sudbury · Suffolk
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★★★★★
1,734 reviews across 1 platform
Skyview House, Sudbury, Suffolk, CO10 2YA
HouseSimple's office in Sudbury, Suffolk, at Skyview House, is rated 4.1 out of 5 across 1,734 reviews on 1 platform, including 1,734 Google reviews rated 4.1.
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Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
5/5
GoogleStrike were brilliant from start to finish. Staff were friendly, knowledgeable and acted fast on any questions I had. … More
Thanks, Andrew, that’s exactly what Strike is all about: stress-free selling and a new way to move home. Thanks for being a part of that! … More
5/5
GoogleThanks i used before Strike name was House simple, once again Thank you Strick.
Thanks so much for reaching out! We’re so glad to hear you loved going on Strike. All the best, Charlotte.
5/5
GoogleI was extremely hesitant in choosing strike as I have always used high street agents. Boy am I glad I chose them. They were extremely professional, the modern tools they offer are fantastic. You do not have to use their message service to speak to buyers/vendors. The costs and process were all explained up front. The valuation of my house was extremely accurate even during covid and remote. Communication/organisation was extremely good to organise and manage viewings. Best of all I sold my house within three weeks.
Thanks, Steven, that’s exactly what Strike is all about: stress-free selling and a new way to move home. Thanks for being a part of that! All the best, The team at Strike.
5/5
GoogleJody was informative and helpful and will be looking after my other property sale too.
Hi Liam, I’m so glad you had a great experience with Jody. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleGreat service from Strike again, Shannon Wiggins was excellent at helping me get the sale through, many thanks
Thanks, Ian! We’ll be sure to pass your feedback along to Shannon. Thanks again, charlotte.
5/5
GoogleExcellent service and stress free. Jenny was a godsend and was so helpful all the way. Thank you!
Thanks, Max! We’ll be sure to pass your feedback along to Jenny. Thanks again, Charlotte.
5/5
GoogleVery good service all round. Helen Noonan has been great, always keeping us informed, whenever possible.
Hi, I’m so glad you had a great experience with Helen. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleOur house was valued at over 500k, so worth spending the £499 on the photo package and everything that comes with it. Suggest if your selling a 150k or under property and are comfortable with taking & uploading photo's, then by all means use the FREE service. Either way this is much cheaper than a traditional estate agent. Our property sold in 3 days for the full asking price and so far everyone at Strike could not have been better.
Good morning John, Thank you for taking the time to review Strike. We're so pleased you have had a good experience and got to see what we're all about. Thanks again, The team at Strike.
1/5
GoogleGood: they were free Bad: suggested we take our own photos for the Rightmove ad, always difficult to get through and often didn’t call back when promised to, failed to get feedback on our viewings, didn’t have any local knowledge which ultimately would have been useful in deciding whether to accept an early offer that was slightly below asking (ended up being the best offer we got after months), never managed to get a single update for us from further up the chain (we were at the bottom) Ugly: lied to us about what our buyer was asking for, seemingly to pass on our details to one of their companies who give them a cut. Luckily we were in regular contact with our seller directly and Strike backtracked on what they’d said. On that basis alone, definitely one to avoid! Overall completely useless and even though they don’t charge fees directly their lack of knowledge means that we would have been better off paying for a local agent. Would not use again or recommend.
Good morning Rosie, Thank you for your feedback. I’m really sorry to hear that you haven’t had a good experience when selling your home. At Strike, we always aim to take the stress out of selling, and that obviously didn’t happen in this case. I have located your details on our system and will ask a member of the team to get in touch and see what we can do to put this right. If there is anything further we can do in the mean time please feel free to contact us on 0333 103 8390. Kind regards The team at Strike
5/5
GoogleWhat can I say - free estate agent, responsive agents/progressors. Mel Flack was our Progressor and everything went great
Thanks for going on Strike! I’m so glad you had a great experience with Mel. We love hearing from happy customers, so we’ll be sure to pass your feedback along! Thank you, Aneeqah.
5/5
GoogleStrike have been great, Libby Stephens has kept us updated throughout and been very helpful. I would recommend Strike!
Thanks, David! We’ll be sure to pass your feedback along to Libby. All the best, Aneeqah.
5/5
GoogleWe've just bought our first home! The service we've received from Jade Sybray has been stunning from start to finish.
Hi Rabia, I’m so glad you had a great experience with Jade. We love hearing from happy … More
1/5
GoogleAs a potential buyer very poor service. No response to any of my emails. When my offer was declined which was well above asking price I had an email and text to say to listen out for phone as needed to discuss . I did this and noone contacted me.. I rang. Noone rang back. I was concerned about all the personal documents I'd sent over as requested to make the offer. Certainly will not be using you to sell my own properties. Very rude and unprofessional service. I would rather pay for a professional estate agent.
Good morning Sue, Please accept our deepest apologies that you were yet to hear back from your Strike agent. If you are still interested in discussing further or considering another offer, please be sure to let us know. We would love to ensure you receive a five star level of customer service. Kind regards, The team at Strike
1/5
GoogleBuyers perspective load of rubbish, don't waste your time. Where to start.. My offer has been accepted, but the agent would not take property off the market and they were still taking bookings for the viewings. Once an offer has been accepted, they will never call you, you would have to chase them. I was dealing with Julie Wilton and Ricky Wright. Both of them highly unprofessional, rude and Not trustworthy. Phone calls not returned, the person I was dealing with (Julie Wilton) was always on another call, meetings, early lunch, break... - absolutely dire communication. This has added even more stress to what is already a stressful experience. After a week of chasing them to take the property off the market I have decided to pull out. I would not recommend this company to anyone who wants smooth house purchase, they cannot care less. Keep away from this company.
Good afternoon Suzana, Thank you for sharing feedback about your recent experience with us. We have located your details on our systems here and have been able to look into your comments further. We have also shared your review with those mentioned above and would like to sincerely apologise for any parts of the process you may have found difficult up until this point. Should you wish to discuss your concerns further, please kindly get in touch. Kind regards, The team at Strike
5/5
GoogleJode is really helpful to liaise between me and the seller. As well as between the solicitors.
Thanks, Grace! We’ll be sure to pass your feedback along to Jody. Thanks again, Charlotte.
1/5
GoogleUsed Strike to host viewings and actively sell property as I didn't have time to do it myself. Obviously there's no incentive for them to sell since you pay upfront, so they don't follow up on any viewings, cancelled viewings, offers or even customers who express maybe interested. Not very communication once you have paid them their fee's. Would avoid.
Hi Charlie, thanks for getting in touch. I have request some more information from you via another review site. Once I have this and can locate your file a member of the team will be in touch. All the best, Charlotte.
5/5
GoogleWe were initially a bit sceptical about how Strike works so differently to other Estate Agents. However, I have nothing but praise for the people who we’ve worked with. They have been very helpful, professional and prompt with any of our requests. I also have been impressed by their modern, intuitive online portal, which has made the process move efficiently.
Hi Sam, I just wanted to say thank you for taking the time to share your experience of selling with Strike. We love hearing from happy customers and we’re so glad you got to see what Strike is all about! All the best, Charlotte.
5/5
GoogleMy broker has had the patience of a saint dealing with my not so straight forward mortgage. Melly has been Efficient and responded to all my queries and been understanding through out the entire process. I haven’t had to get involved too much which is exactly what we needed/wanted. Highly recommend Strike - been a very easy process and company to deal with 👍🏼
5/5
GoogleAn amazing service, lots of communication and follow ups. Everything you require and more from an Estate agent. Natasha, Trevor, Simone and probably a few others in the background, all did sterling work in getting our property sold. This is the second time that we have sold through Strike and would recommend their service to anyone.
Hi Roger, thanks for your amazing review! We're thrilled to hear that you had a great experience with our estate agent team, including Natasha, Trevor and Simone. We pride ourselves on providing excellent communication, follow-ups, and going above and beyond for our customers. We appreciate your recommendation and look forward to assisting you again in the future. If you ever need further assistance, please don't hesitate to reach out to our team. Thanks again, Charlotte.
5/5
GoogleStrike were very effective with their service and Jody aided us massively throughout the whole process.
Thanks, Ajeyram! We’ll be sure to pass your feedback along to Jodie. Thanks again, Charlotte.
2/5
Googlewho would let someone keep showing potential buyers around a house that is already sold stc? that poor man who knows nothing about why there happens to be a 'sold' sign in the garden. My husband drove from wales to scunthorpe for a viewing just to get there and find that exact thing. when he called Strike they just said 'oh'. no phone call to say not to come because it is now sold, no apology, nothing. totally unprofessional.
Hi Tracy, Thank you for your feedback. Firstly, please accept our deepest and most sincere apologies regarding both of the matters you have raised today. If these issues are something you would be comfortable speaking about further then please feel welcome to reach out to us on 0333 103 8390 so we can help solve these problems and reinstate our five star service. Take care for now. The team at Strike
1/5
GoogleOur house is reasonably priced for the area and decorated to a high standard after a series of recent total room renovations. On the remortgage we just completed the value of our house was what was it was priced at with Strike. So not a pricing issue. our experience is you really do get what you pay for. Yes you get statistics, an online viewing platform to arrange viewings and even the chance to accept or deny an offer via the portal. After some 25-30 viewings no avail. What is lacking in this product is the personal touches a real estate agent has with any potential buyer. Now Strike do have a customer services department but the calls are often put into those completing a viewing too late to have any positive effect Or at all. If you call for a follow up you can be sure to wait up to a week for even a courtesy call. They sell you a package and don’t complete it. We purchased one of their more premium packages despite being in a sell your home for free area and did not get all the items in the package completed such as the virtual tour. To any readers thinking of using Strike I would seriously consider using an estate agent that cares. An online platform has no customer service, just reports, robots and support staff that are inundated with quotas to help nurture the appearance it’s being done. Once you sign you are committed to staying with them for a period of time. If you don’t sell within their non compete term, your house will be seen as old stock to potential viewers. As I said because there is no care or customer contact your chances of a sale are reduced, especially on houses after the 300k mark. A price paid is money well spent with a proper agent. We learned the hard way. Please take note of this, it’s genuine and I would stake my reputation on it.
Good afternoon Nathan! We would like to thank you for sharing your experience with us and hope to rectify some of the issues you've been facing whilst on the market. Please kindly reach out to your Strike point of contact or to our customer care mailbox at info@strike.co.uk where our team will help address your concerns and will provide you with a suitable solution moving forward. Kind regards.
5/5
GoogleCindy was great to deal with, really helpful and made out moving experience all the more easier.
Hi Lindsay, I’m so glad you had a great experience with Cindy. We love hearing from happy customers, so we’ll be sure to pass your feedback along! All the best, Charlotte.
5/5
GoogleMae has been absolutely brilliant from start to finish always keeping us updated very helpful and professional
Hi Diane, I’m so glad you had a great experience with Mae. We love hearing from happy customers, so we’ll be sure to pass your feedback along! Thank you, Aneeqah.
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