Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSTAY CLEAR!!!
I spoke to a lady called Rebecca Steven, what a waste of my own time. We had a booking to go and see a let property and she decided to cancel on me less than 1 hour before our meeting which had been planned for 3 days. Very unprofessional and i will certainly not be using this company ever again or advising my friends too. STAY CLEAR!
Joe · 22 December 2022
Agent replied · 16 June 2024
Hi Joe. Sadly the property had an agreed tenancy the day you were due to view. We appreciate how frustrating this can be however we thought it best to let you know before attending a viewing on a property that was no longer available.We wish you all the best in the future
★★★★★ 5/5
GooglePleasure to deal with the guys at the Sudbury office. Olivia was professional, responsive and a pleasure to work with. Hope to work with her again in the future.PositiveResponsiveness, Professionalism
Scott · 13 June 2021
Agent replied · 12 June 2024
Hi Scott. Thank you so much, I'll pass on your regards to Olivia. Congratulations on your completion today!
★★★★★ 5/5
GoogleWhat can I say about ByChoice apart from brilliant.. Olivia has gone above and beyond to help with the sale of our house. I would highly recommend them if you are looking to buy or sell your property.
Nick · 11 October 2024
Agent replied · 23 October 2024
Thank you so much, Nick, for your fantastic review! We’re thrilled to hear that Olivia was able to provide such great service during the sale of your home. It’s always our goal to go above and beyond for our clients. We truly appreciate your recommendation and look forward to assisting you or anyone you know with future property needs.
★★★★★ 5/5
TrustpilotWe were very happy with the service…
We were very happy with the service received from Bychoice Sudbury who was dealing with the sale of our property
They chased the relevant people whenever necessary and kept us informed at all times making the whole transaction run smoothly
Lesley · 10 October 2025
★★★★★ 1/5
GoogleTerrible customer service skills, Phoebe was very rude and unhelpful, never kept me up to date on a complaint I had made.
Avoid!
Corrinne · 13 June 2022
Agent replied · 12 June 2024
Hi Corrinne, Thanks for the feedback. Having overheared your abusive call to the branch i felt that Phoebe was professional at all times. The second time you called, the branch manager had to step in and take the call to protect her staff. I understand your frustration that a fence has been put up on the existing boundary to replace a fallen fence however we have tried explaining several times to you the situation but we have found it very difficult when speaking to you. I know the branch manager is still working with you on this and hope we can resolve it soon.
★★★★★ 5/5
GoogleNow our third sale through this agent. Excellent every time, well done to Sudbury office. In spite of lockdown all went amazingly well. Thank you Ted and PascualPositiveResponsiveness, Professionalism
Mark · 13 June 2021
Agent replied · 12 June 2024
You are welcome Mark, always happy to help!
★★★★★ 5/5
TrustpilotBrilliant service and great…
Brilliant service and great communication. Olivia was fab
Lesley · 7 April 2025
★★★★★ 5/5
GoogleI cannot thank Bychoice Sudbury enough for their help and assistance with the refurbishment and reletting of my property at Great Waldingfield. From their Director Richard Gosling, the Branch Manager Molly but most of all Rebecca Steven who has worked tirelessly to enable the property to be refurbished and relet.
An extremely professional Estate Agents.
John · 11 October 2023
Agent replied · 12 June 2024
Thank you John, it is always great to hear feedback like this!
★★★★★ 1/5
GoogleWould give no stars seeing as they left us with no heating for 8 months and no hot water for 4months very un professional company that obviously employ narrow minded selfish people how do you sleep at night, there very happy to breach the data protection act also
Greatful for your attempted redemption below, emailed you no contact back in 7 days.
Obviously the punctuality with in your staff is reflected.
Also Stan slowiski your a sub contractor of by choice great man polite but your comment is rather falsely enterprises on review stars as I'm sure you don't rent from them ????
C · 13 June 2020
Agent replied · 12 June 2024
Good evening Mr Roggs. Thank you for your review. This is certainly not the service we look to offer for our tenants. I am happy to look in to your case individually but i am unable to find your details on our database. Please email me at richard.gosling@bychoice.co.uk and i will look in to your comments.
★★★★★ 5/5
TrustpilotCannot rate these guys highly enough
Cannot rate these guys highly enough. Olivia was fantastic at chasing things up and helping me sort everything out. They went above and beyond!
Steph · 21 July 2024
★★★★★ 5/5
GoogleFriendly and extremely helpful staff at Sudbury office.
We had several potential buyers within first week on the market and five offers by the the end of it. Excellent service throughout above and beyond remit.
Kathleen · 11 October 2024
Agent replied · 12 June 2024
Thank you for your kind words! It was a pleasure assisting you in your move! We wish you the best in your new home!
★★★★★ 5/5
TrustpilotListing the property was easy and it…
Listing the property was easy and it sold in days. The whole process was really easy because of Matt and the team.
David · 27 February 2022
Agent replied · 16 June 2024
Thanks David for the feedback
★★★★★ 5/5
GoogleI am very pleased with the service I received from Olivia from By Choice, Sudbury. We bought and sold a house in an extremely busy time and she always kept us updated on what was happening and provided help both promptly and professionally, and with a good sense of humour. She did everything she could to push the process along and make things as smooth as possible. I would highly recommend BychoicePositiveResponsiveness, Professionalism, Value
John · 16 June 2021
Agent replied · 15 June 2024
Thanks John for your review. I will pass on your regards to Olivia.
★★★★★ 5/5
TrustpilotJordan was in charge of our recent…
Jordan was in charge of our recent purchase and he was nothing but professional and by far the most helpful person in regards to our move always had answers to any queries and if he never then he went out of his was to gain this information for me. I would 100% recommended to a friend.Thanks again
Thomas · 1 July 2021
★★★★★ 1/5
GoogleAVOID renting from Bychoice. We moved into a property where the inventory said the property was professionally cleaned throughout. But it was not. See photos attached. The property was filthy. It was agreed with the agent that we would do our final clean at the point of moving in, so that the property was bought up to an acceptable standard. When we moved out, they said a final clean was needed and held our deposit and have threatened to deduct sums for things like weed removal (see photos of when we moved in) oven clean and shower heads.... Becky at bychoice even referred to a front garden, which the property doesnt have, I had to get this confirmed by the landlord, via the agent, but she isnt even aware of the situation or how the property was left when we moved in.
TopCat · 14 January 2024
★★★★★ 5/5
TrustpilotByChoice were incredible with helping…
ByChoice were incredible with helping us sell our first home under tricky circumstances. The communication was excellent and they were very helpful. Would definitely recommend.
Lauren · 14 January 2026
★★★★★ 5/5
GoogleThanks particularly to Olivia at Bychoice, Sudbury, who guided us through our house purchase. She listened to our concerns, anxieties and frustrations with the solicitors, helping to get us over the line, by showing great tenacity and professionalism. We got swift responses by phone or email every time we queried anything. We found other people who took our calls to be friendly too.
Jenny · 11 October 2022
Agent replied · 12 June 2024
Thank you for your lovely review! We hope you enjoy the time spent in your new home!
★★★★★ 1/5
TrustpilotAVOID renting from Bychoice
AVOID renting from Bychoice. We moved into a property where the inventory said the property was professionally cleaned throughout. But it was not. See photos attached. The property was filthy. It was agreed with the agent that we would do our final clean at the point of moving in, so that the propery was bought up to an acceptable standard. When we moved out, they said a final clean was needed and held our deposit and have threatened to deduct sums for things like weed removal (see photos of when we moved in) oven clean and shower heads.... Becky at bychoice even referred to a front garden, which the property doesnt have, I had to get this confirmed by the landlord, via the agent, but she isnt even aware of the situation or how the property was left when we moved in
TopCat · 12 December 2023
★★★★★ 5/5
TrustpilotEveryone at the Sudbury branch of…
Everyone at the Sudbury branch of Bychoice couldn't do enough to help throughout the while buying process. In particular Olivia was excellent and always responded promptly to my many queries.
Shem · 10 January 2024
★★★★★ 1/5
TrustpilotMisleading
The only contact I had with them was when I enquired about a property and was then told it was under offer. Why they could not update Rightmove to reflect this I don't know, but it's misleading and annoying which leads to distrust. I wouldn't recommend.
Sarah · 15 December 2023
Agent replied · 16 June 2024
Hi Sarah, thank you for your message.After an offer has been agreed, we go through a due dilligence process with the buyer to confirm things. Once this has been done we immediately change the status on the property portals and any other advertising we do. This normally only takes around 24hours, but offers our sellers the assurance that the sale will move along swiftly.I hope this clear things up for you
★★★★★ 5/5
GoogleMany thanks to everyone at By Choice in Sudbury, but especially Ted. Really helpful advice and very professional at all times.PositiveProfessionalism
Andrew · 13 June 2021
Agent replied · 12 June 2024
Thank you Andrew, ill pass on your thanks to Ted and the team.
★★★★★ 5/5
FacebookHarriett and Francesca were extremely helpful when it came to letting my house out, at the end of last year in difficult times. I am very grateful especially as I was based overseas and was doing it remotely.
I recommend them to anyone wanting to let out their property. Many thanks to you both.
Gemma · 23 January 2021
★★★★★ 5/5
TrustpilotByChoice Sudbury
Bychoice were amazing throughout the process of buying our first home. From the first viewing until completion they were extremely helpful, especially Becky (sales progression) who was always easy to talk to and provided updates throughout.
Lewis · 17 May 2023
★★★★★ 5/5
GoogleExceptional service from my first inquiry last week to viewing and offer today
Wonderfully warm and efficient communication
Bravo
Nick · 16 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
