Trusted Agent profile · Sudbury
★★★★★
206 reviews across 3 platforms
6 King Street, Sudbury, CO10 2EB
Bychoice's office in Sudbury, at 6 King Street, is rated 4.5 out of 5 across 206 reviews on three platforms, including 108 Google reviews rated 4.3.
Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
5/5
GoogleFriendly and extremely helpful staff at Sudbury office. We had several potential buyers within first week on the market and five offers by the the end of it. Excellent service throughout above and beyond remit.
Thank you for your kind words! It was a pleasure assisting you in your move! We wish you the best in your new home!
5/5
FacebookFantastic service at ByChoice, made mine and my partners life easy and helped us from start to finish! I can’t thank Matt and Jake enough for all that they have done for us, bychoice and team were very helpful very patient and very professional. Thanks again :) 5* in our books. #ByChoiceHaverhill #FantasticTeam #Grateful #Thankyou
5/5
GoogleCouldn't be happier with the service given to us by Amelia and the ByChoice team. Right from the first viewing until completion, they maintained excellent communication and customer service skills, making sure to keep us in the loop at all times. Would highly recommend.
Thank you Lucy! We hope you and Liam enjoy the time you spend in your new home!
5/5
GoogleThe whole team have been absolute amazing from start to finish. I cannot believe it's actually happened. They have worked so so hard to make sure our sale went through. Thank you so much everyone. Would highly recommend your company 😁😁😁 …
Thank you Angela, it was an absolute pleasure to help you move! We all wish you the best in your new home!
5/5
GoogleWe have been very pleased with the professionalism of Olivia at Bychoice Estate Agents in Sudbury. She worked tirelessly to sell our property and once sold, dealt with all issues arising on our behalf to help take the stress out of the process. We would thoroughly recommend these Estate Agents. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Appreciate your comments Keith, Thank you
5/5
TrustpilotProfessional,Helpful
I would like to say a BIG thank you to Olivia and Becky from your Sudbury branch on frequent updates on current and upcoming properties to the market. Myself and my partner really do appreciate all the hard work your both doing.
5/5
TrustpilotDefinitely the right choice in agent for us!
Glad we chose by choice to sell our property, everything was done with ease. They were quick with communications and when our first buyers became difficult with providing information we were able to find new ones quickly and the agents were great throughout the whole process. Thank you.
1/5
GoogleI found the service shocking. A landlord had agreed to let a property to my son and they continued to conduct viewings. No holding deposit scheme so the agent encouraged other offers. My son lost the property.
Good evening Moira. I'm sorry but I'm not sure you have the right agent here. We have no record of the conversations. We are also registered with all three deposit schemes as well as the association of residential lettings agents assuring you of the highest quality of service for both you and the landlord. I do hope your son finds a property and wish you both all the best.
5/5
GoogleFairly straightforward sale by lengthened by solicitors!!! By Choice all good throughout. Don't loose Amelia!!
5/5
GoogleBychoice were able to sell my Mum’s house in good time but what was really impressive was how helpful the staff were, sorting out so much stuff for me. This was particularly great as I don’t live near and it was wonderful to have “a man (woman, actually) on the scene”. Great team!
Thank you so much, I will pass on your regards!
5/5
GoogleA massive thankyou to all at Bychoice. the whole team were absolutely amazing, with help and advice making our move quick and easy and relatively stress free. Again thank you all so much. I thoroughly recommend Bychoice and the team in Sudbury ........
Thank you Ade! I will be sure to pass on your thanks to the lettings team for you!
4/5
GoogleI was very happy with the service I received from the team at Bychoice. They were very helpful and efficient. I was impressed with the speed at which my property was rented out. I now can relax knowing my property in in good hands with a fully managed rental agreement in place.PositiveProfessionalism
Thank you Gemma, I'm glad it all went well.
5/5
GoogleI used ByChoice to sell my house, and they were also selling the house I was purchasing. We had Olivia from the Sudbury office as our agent and she was incredibly professional and very helpful throughout the whole process. Overall fantastic service, will definitely be using ByChoice again, and Olivia if possible!
Thank you Joe, really kind of you to say. Olivia is a real asset as are the whole Sudbury team!
5/5
GoogleBychoice have been beyond fantastic with the house move. Helpful, friendly, patient, professional, knowledgable and always available. I cannot recommend them highly enough. Olivia and Amelia are true house selling heroes. Thank you!
Hi Georgia, thank you for taking the time to leave a review. It was a pleasure to help Mrs Young move! We hope she settles in well in her new home!
5/5
GoogleA massive thankyou to all at Bychoice. the whole team were absolutely amazing, with help and advice making our move quick and easy and relatively stress free. Again thank you all so much. I thoroughly recommend Bychoice and the team in Sudbury ........
Thank you Ade! I will be sure to pass on your thanks to the lettings team for you!
1/5
GoogleAbsolute joke of a company, have completely destroyed my Mums Garden by replacing our neighbours fence and refused to put it right, Terrible customer service and rude staff!!! I over heard the whole conversation on the phone, Phoebe especially was really rude!
Hi Ronnie. As I said before on your mother's previous 1 star review on the same issue. The issue is the fence was replaced like for like. The fence line was moved slightly due the the fence being in the wrong position in the first place. No damage was caused to her garden other than the fact your artificial grass was layed up to old fence line leaving a small gap. The tradesman replacing the fence did so in the presence of your mothers partner and he did not raise the issue. We have also explained the tradesman is on annual leave for a couple of weeks and we would arrange a meeting with him with your mother and partner on his return to try and resolve the issue, but only on the condition that the meeting is carried out in a calm manner as we all want the problem resolved I'm sure. I am struggling to understand what else we could do until the tradesman returns. I do understand the frustration but as explained we do need to work in a calm manner to reach a conclusion. I hope this full explanation helps you to understand. Thank you for giving me the opportunity to explain it on here fully.
4/5
TrustpilotHad to rent for a few months the…
Had to rent for a few months for the 1st time, spoke to the team who were very helpful who put me over to Melanie looks after the rental side of things.I found Melanie very understanding, responsive to finding me a place quickly, process was very smooth and throughout my stay found melanie to be very professional, proactive, always very helpful, and polite to deal with. Would recommend anyone looking to rent to ho see Melanie.
5/5
TrustpilotThe most personable and proactive agent…
The most personable and proactive agent we found in the local area. They worked really hard to secure the sale of our house and ensure the chain we were in completed before the stamp duty window changed. We’d highly recommend them to any potential buyers / sellers.
Thank you for the feedback Naomi! Your kind words have been passed over to the team.
1/5
GoogleWorst agents ever. Do not deal with these utter charlatans, rude, dishonest and totally detached from any duty of care. Numerous references, employment checks, deposit taken, tenancy agreement sent via email, and then sorry, we're renting it to someone else!! And couldn't have cared less. Avoid like the plague!!
Good Afternoon Mr Timms. I am sorry to hear about your situation which I cannot speak about directly on review sites however the situation is taken completely out of our hands and the landlord has decided not to let the property to anyone and it certainly isn't the case that someone else is letting the property. These situations are never nice however we have to work under instructions from our client, the landlord. We would be happy to help you find another property should you wish.
5/5
TrustpilotVery helpful from 1st viewing to…
Very helpful from 1st viewing to exchange. Excellent communication between solicitors and ourselves. A great service.
5/5
GoogleTed provided a fantastic service and I would highly recommend. Ted proactively chased and kept us informed from day 1 to completion. I don’t often write reviews but felt Ted deserved this for all his hard work.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Deks, great to hear!
4/5
TrustpilotLovely people and always ready to help.
5/5
FacebookSuperb 1st class service! Always go the extra mile! Cannot recommend Bychoice enough! I personally dealt with Ross & Olivia who were absolute stars from day 1! Thank you so much!
5/5
TrustpilotBrilliant communication and assistance…
Brilliant communication and assistance with our purchase from start to finish. Thank you Keeleigh, Matt, Jordan and the whole team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bychoice's Sudbury office has 206 reviews across three platforms: 108 on Google, 16 on Facebook, 82 on Trustpilot (across the whole business).
Bychoice Sudbury is rated 4.5 out of 5 across all 206 reviews, and 4.3 out of 5 on Google from 108 reviews.
Bychoice Sudbury, 6 King Street, Sudbury, CO10 2EB.
