Every review we hold for the Stroud office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional service from start to finish…
I have extensive experience with estate agents in both the UK and overseas. Never have I received such amazing service and professionalism. Marie Fritz was outstanding, not just selling the house but her assistance in getting contracts exchanged swiftly.
Kaysha · 12 November 2021
Agent replied · 12 June 2024
Thank you Kaysha for the very kind review you have left for Marie, I am so pleased to read that she provided an exceptional service. We do hope you will consider Fine & Country in some of your international dealings in future too.
★★★★★ 5/5
TrustpilotExceptional Experience
From meeting Tom for our viewing from the Diss Branch of Fine & Country who was exceptionally helpful and professional to liasing with Julie Vassar from the Norwich Branch throughout our buying process we could not fault anything.Julie you are an assett to Fine & Country, so helpful with communicating between our solicitors and seller.Thank you BOTH so much!!!Highly Recommend buying through Fine & Country 5*
Mr · 29 November 2023
Agent replied · 19 June 2024
Hi Jason, thank you for your review, we are so delighted to hear that you were pleased with your experience with Fine & Country. We hope to work with you in the future!
★★★★★ 1/5
TrustpilotFine and Country Islington - retrospective inventory
Estate agent (Mark) in concert with the landlord provided no inventory. I chased for one and after 9 months one was produced which had photos of the property from 5 years earlier in thumbnails which you could not make out. The commentary was fictitious and it was clear that this had been produced retrospectively. Sure enough on vacating the house a claim was made against the deposit which was vexatious including a claim for £1,800 as they claimed I did not provide access to the house for prospective tenants frequently enough and hence this represented 'lost rent'.I would suggest not using this agent.
Big · 2 October 2022
Agent replied · 12 June 2024
Hello John, thank you for your thorough review, I am very sorry to hear your experience was not satisfactory. Please could you email complaints@fineandcountry.com including the details above so that we can escalate this issue further. Thank you.
★★★★★ 5/5
TrustpilotThanks
We had a difficult initial house sale, which eventually fell through, it involved lots of work from the Diss team & new buyers were found very quickly & the final sale progressed dispute COVID. Thanks to Chris, Sue & Tania for their hard work.
Terry · 9 September 2020
Agent replied · 12 June 2024
Hi Terry, thank you for your review, we'll be sure to pass this on to Chris, Sue and Tania. We're glad you were pleased with our service, especially during such an unpredictable time and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotThank you to Natasha for making the…
Thank you to Natasha for making the whole house selling experience positive and stress free...from the initial call to put my house on the market through to completion Natasha has been professional, helpful, friendly and I would highly recommend Fine and Country.
C.Briggs · 9 March 2021
Agent replied · 12 June 2024
Thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from Natasha at Fine & Country.We will pass your lovely message onto the team, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again
★★★★★ 5/5
TrustpilotProfessional, friendly and helpful
I recently sold my house through Fine & Country Diss office (my property was in Eye). I felt very supported through the whole process by their team, Chris, Tanya, Tom and Phillipa. I sold to a chain free cash buyer so it all went relatively smoothly. I was kept up to date regularly and I found all the staff to be professional, friendly and helpful. I would highly recommend them.
Vivien · 4 August 2023
Agent replied · 12 June 2024
Hi Vivien, it's great to hear about your positive experience with the Diss office. We really appreciate your kind words and look forward to working with you again.
★★★★★ 5/5
TrustpilotA big thanks to Arma kang for making…
A big thanks to Arma kang for making the purchase of our beautiful new home so pleasant and pretty much stress free. Arma was on the pulse throughout the whole process and even left us with a nice bottle to celebrate. Thanks Arma
Sam · 29 October 2020
Agent replied · 12 June 2024
Hi Sam, congratulations on finding your dream home and thank you for leaving this great review. We're delighted to hear that Arma was on hand to deliver an excellent service throughout what can be a stressful process at times and that you built such a personable relationship with him. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotExcellent Service
Thanks to Sean and the team for helping me find my property. They were very honest and informative throughout the whole process and having dealt with numerous agents in the past Fine & Country Richmond by far were my favourite. Thanks again Sean.
Lee · 23 October 2020
Agent replied · 12 June 2024
Hi Lee, congratulations on your new home! Thank you for this great review, we'll be sure to pass your kind words on to Sean. We're glad that you were pleased with our service and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotFine and Country-Beccles Suffolk.
Fine and Country, Beccles in Suffolk, Bex and her team went above and beyond the call of duty, arranged all sort’s for me as i was overseas working, once again Bex, thank’s so much, it would never of happened with-out you.
Chad · 24 March 2021
Agent replied · 12 June 2024
Hello Chad, thank you for taking the time to write this lovely review. It's fantastic to hear of the above and beyond service Bex at Fine & Country provided with your property purchase. Bex will be so pleased to read your kind words. We hope to work with you again in the future.
★★★★★ 5/5
TrustpilotThe perfect Estate Agent
Dominique and her team were exceptionally professional from the first time we met through to the sale of our home.They listened to our needs and their communication levels were excellent.We would have no doubts in recommending Dominique and Fine & Country.
Customer · 8 February 2021
Agent replied · 12 June 2024
Hello, congratulations on the sale of your home! We're pleased to hear Dominique provided you with a five-star service and we will be sure to pass on your message to them. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
TrustpilotExceptional service…
We have experienced great service and guidance from Fine & Country Team. Paula has been amazing and was always on top of things - she was pivotal in making our purchase happen in a timely manner.
Ali · 14 January 2022
Agent replied · 12 June 2024
Thank you Ali for taking the time to leave a review, I am sure Paula will be very pleased to read your kind words.
★★★★★ 5/5
TrustpilotMaria Smart
The staff at the Beccles office…especially Anna and Rebecca were very proactive and professional in helping us to achieve exchange and completion for our new home.
Maria · 27 February 2023
Agent replied · 12 June 2024
Hi Maria, thank you for your review, we'll be sure to pass this onto the Beccles team!
★★★★★ 5/5
TrustpilotThank you!
I've just exchanged on my house and would like to thank Chris, Tanya and Philippa at the Diss office for their great work in marketing and their after sales service. It made such a difference to my stress levels!
Caroline · 9 June 2021
Agent replied · 12 June 2024
Thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from Fine & Country Diss. We will pass your lovely message onto the team, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again.
★★★★★ 1/5
TrustpilotApologies to Fine and Country.
Apologies to Fine and Country. After supposedly dealing with Fine and Country, I found that their name was being used by another lesser company. The actual company who came in their name was one big problem. The property was not advertised properly, wrong description and address were shown. Beware that you are not taken in by a contracted estate agent who I shall not name. Fine and Country should be very careful who they use as contractors and vet them properly before sending them to unsuspecting sellers.
Alan · 9 July 2022
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave a review. We are so sorry to hear that you are dissatisfied with your experience. In order for us to investigate the matter, please email complaints@fineandcountry.com with the name of the office you were dealing with, along with any further details you wish to provide.
★★★★★ 5/5
TrustpilotFirst class service
First class service! Lee was always available to for advice and acted as a great information go-between ourselves and our buyers. The sales brochure was excellent and we can really recommend the walk-round video. We would definitely use F&C again.
Ray · 28 February 2021
Agent replied · 12 June 2024
Hello Ray, thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from Lee at Fine & Country. We will pass your lovely message onto the team, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again
★★★★★ 5/5
TrustpilotGreat service !
Freddie and his team in Uckfield, Katie, Declan and Mandy were exceptional with our house sale. Nothing was too much trouble. Professional and conscientious keeping us informed at all times. We would recommend Fine & Country in Uckfield without question.
Jean · 10 February 2021
Agent replied · 12 June 2024
Hello, congratulations on the sale of your home! We're pleased to hear the team at Fine & Country Uckfield provided you with a five-star service and we will be sure to pass on your message to them.Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
TrustpilotThey are very good...
We are very pleased to write a review for Rebecca White from Fine & Country who helped us buy our new property. Rebecca was available at all times and facilitated our meetings with vendor as per our convenience.
Sunil · 30 June 2021
Agent replied · 12 June 2024
Hello Sunil, thank you very much for your review, Rebecca will be most pleased to read that her commitment to the purchase of your new home did not go unnoticed.
★★★★★ 5/5
TrustpilotFriendly and approachable
The staff at F&C Diss made the whole process of buying a property stress-free - they were responsive, professional, approachable and helpful. Tom Spencer was particularly notable for being friendly and super-helpful. Well done!
Alka · 16 August 2024
★★★★★ 5/5
TrustpilotWhat a team!
Having completed the conversion of offices into 4 flats, I invited Fine & Country (Diss) to market them on my behalf. The first one has been completed within 10 weeks and the remaining 3 are sold subject to contract. It all commenced with a high quality brochure being produced by Chris (Director) & Sue (Office Manager). This was then followed up by superb customer service from Sue & Tania (Client Consultant), in guiding prospective buyers through the purchase process and securing firm offers on all the properties within 10 days. In regular conversations, I was kept updated at all times and my questions and requests were dealt with promptly. All the purchases have been very efficiently processed and completed by Philippa (After Sales Manager) WHAT A TEAM! I thank them all and would certainly recommend them to others..
Elizabeth · 24 May 2022
Agent replied · 12 June 2024
Thank you Elizabeth for taking the time to leave this lovely review. We are so pleased to hear about your experience with the Diss team, we will be sure to give them the recognition they deserve.
★★★★★ 5/5
TrustpilotGreat experience at Islington
Mark & Davor in Islington stuck with us over a long period as we sold 2 difficult properties over Covid & subsequent financial crashes, etc. They were honest, pragmatic and always available. Selling 2 was a doubly stressful experience, but I had 100% trust that the guys would get us there in the end - and they did. Thanks to you both! Simon
Simon · 23 November 2023
Agent replied · 19 June 2024
Hi Simon, we are very pleased to hear that you had a positive experience with us and our Islington office. We wish you the best and hope to be working with you again in the future.
★★★★★ 5/5
TrustpilotSuperb and professional
We used the Stamford / Rutland office who were so professional and cannot praise them highly enough on their effective and regular communication throughout the whole sales processA special big thanks to Ildi who was just brilliant😊
David · 17 July 2021
Agent replied · 12 June 2024
Hi David, thank you so much for your feedback, we always love to hear when an office has provided such a brilliant service. We'll gladly pass on your kind words to the team in Rutland.
★★★★★ 5/5
TrustpilotFine and country - Diss
Fine and country, Diss - went above and beyond to complete the sale of my property that had been on the market elsewhere for over a year. The team headed by Chris Scott, Philippa Martinez and Sue Croft plus all the other staff - I'd like to thank them for keeping me updated daily, always answering the phone and returning my calls almost immediately. Thanks to everyone for making it less stressful, thank you guys.
Stephen · 23 November 2022
Agent replied · 12 June 2024
Hi Stephen, thank you very much for taking the time to leave this lovely review. We will be sure to give Chris, Philippa, Sue and the Diss team the recognition they deserve.
★★★★★ 5/5
TrustpilotHalina has been fantastic
Halina has been fantastic. A real asset to fine and country. She has kept me up to date on all aspects and also tried to help and provide additional support. I would not hesitate in using her again.
Lucy · 19 April 2021
Agent replied · 12 June 2024
Hello Lucy, we're pleased to hear Halina from our Droitwich Spa office provided you with a five-star service and we will be sure to pass on your message to her. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
TrustpilotGabrielle from the Beccles office
Gabrielle from the Beccles office of Fine and Country is simply the best estate agent we have ever had the privilege to have dealings with, we have bought 4 and sold 3 houses and none have reached Gabrielle’s very high and professional standards. Gabrielle ensured we were always kept up to date with the progress of the chain, we hardly heard anything from our estate agent during our sale! Any queries we had during the purchase were immediately dealt with. Gabrielle helped us to buy the house of our dreams, our forever home. Gabrielle and Bex from the Beccles office we love you, and thank you so very much. ⭐⭐⭐⭐⭐
Sonia · 5 April 2022
Agent replied · 12 June 2024
Hi Sonia thank you for taking the time to leave a review for our Beccles branch. We are so pleased to read that Gabby and Bex provided a first-class service.
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