Every review we hold for the Stroud office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWould give zero stars. I came home after a viewing had taken place to find my house not secure. Windows left wide open on first and second floor.
Ceri · 14 April 2021
Agent replied
Good afternoon Ceri Heap, thanks for taking the time to leave us feedback. I’m sorry to hear about your experience, but we really appreciate you bringing this issue to our attention so we can look to improve our service moving forward. Emily Boston the Business Manager would love to here from you so we can discuss this directly. If you would like to call the branch on 01453 766753 to discuss that would be great.
★★★★★ 1/5
GoogleShocking !!! Tried to rent a property no call back , no info very laid back attitude if you don’t like it lump it !!!NegativeProfessionalism
Mark · 24 August 2021
Agent replied
Good afternoon Mark Riddle , I'm sorry you had a negative experience with us on Tuesday with miscommunication. However as we said to you on the phone, to rent a property, our policy is you must view it first and then make an offer. We offered you a slot for the open day but our understanding was that you were unavailable to view, due to being out of area. If this isn't the case please do give me a call to discuss on 01453 766753. Thank you, Emily - Business Manager for Stroud.
★★★★★ 5/5
GoogleAll the team at Andrews in Stroud have been really helpful and supportive throughout our property search and have always emphasised the need to buy the right house for us. We would recommend Andrews to friends and family as being highly professional. There are a lot of good tips for sellers on their website too!PositiveResponsiveness, Professionalism
Kestrel · 24 August 2021
★★★★★ 5/5
GoogleWithout prejudice:
I have used Andrews as sole letting agent for the last five or more years. I find them professional, yet not rigid and fair in their dealings with landlord and tenant. I refer to Andrews on points of landlord and tenant law as they have good legal backing and up to date training. Long may our relationship continue.
Tony · 28 July 2019
★★★★★ 5/5
GoogleI've dealt with Andrews a couple of times now, most recently I sold my flat through them and they are great. Both the Stroud office and Bristol office staff are really helpful and responsive and generally really nice to deal with. Thanks so much!
Nicola · 13 September 2022
★★★★★ 5/5
GoogleSheyla from Andrews has been amazing from start to finish, always happy to help with any queries and replies quickly! She really has been a great help during the process of finding a new home to rent, im very happy with the customer service I received.
Abigail · 12 March 2022
★★★★★ 1/5
GoogleTook the morning off work this morning, lost hundreds of pounds to go and look around a house - got there to find out the house has been sold and the Estate Agents SHOULD HAVE rung us to let us know.
ABSOLUTE waste of time, extremely unreliable, would absolutely recommend finding somewhere else.
Jack · 28 July 2019
★★★★★ 5/5
GoogleI have been extremely impressed with the service I have recieved from Shayla. She has been professional throughout and has always been helpful, courteous, punctual and knowledgable about particular properties and the housing market with a very pleasant and friendly personality.
Jenny · 12 March 2022
★★★★★ 5/5
GoogleReally prompt and helpful responses from Jacob at Andrews Stroud.PositiveResponsiveness, Professionalism
Kate · 24 August 2021
Agent replied
Good afternoon Kate Allsop, thanks for taking the time to leave us feedback regarding your recent experience.
★★★★★ 5/5
GoogleExcellent service from Greg Lines at Andrews in Stroud - lots of viewings but sadly no sale. However both selling and renting has been a great experience with Andrews.
Camilla · 25 April 2023
★★★★★ 4/5
Googlekept me informed and responded to my queries immediatelyPositiveResponsiveness, Professionalism
Fiona · 24 August 2021
Agent replied
Good afternoon Fiona Gillingham, Thanks so much for your review and for your kind words.
★★★★★ 5/5
GoogleI've sold my property through andrews and dealt with shayla and I can say they were very professional and helpful anything I was unsure on the dealt with it
Kim · 26 March 2023
★★★★★ 1/5
GoogleAwful do not use even if you desperate I would not use them even if they sold my house for free. Don’t call you back. Say potential customers are really interested and there not. DO NOT USE ANDREWS you have been warned!!!!!!!NegativeResponsiveness, Quality, Professionalism, Value
Joe · 24 August 2020
★★★★★ 5/5
GoogleThe service we received from Shayla at Andrews was first class, she helped us through every step and was always on hand to answer our questions. A really dependable person and asset to the Stroud team
Sam · 12 March 2022
★★★★★ 5/5
GoogleJust sold and brought through Andrews the whole team we’re great for us, done above and beyond to get it over the line in a short time period
Jonny · 11 January 2023
★★★★★ 5/5
GoogleI have bought and sold 3 times with Andrews in Stroud and i rate them highly. They have good customer service and their ‘sales progression’ service helps to keep things moving between the solicitors.
Highly recommended!PositiveResponsiveness, Quality, Professionalism
Charles · 24 August 2021
★★★★★ 3/5
GoogleAndrew's local service used to be great and I like their ethics. Things have been wobbly for a while but seem to be improving now, which is good. Hope to be able to return to 5 stars again soon.
Jade · 26 November 2020
★★★★★ 5/5
GoogleA highly professional service from Emily Boston of the Stroud Branch.
Knowledge about the area.
All done with a smile.
Sharon · 26 March 2023
★★★★★ 5/5
GoogleWorking with Andrews for sale of our house was like having a friend helping. They are professional, supportive and friendly.
Simone · 19 February 2023
★★★★★ 5/5
GoogleEmily Boston came to value our house and is helping me with finding somewhere and she’s thoroughly professional and lovely and it’s clear I’m in safe hands!
Nina · 12 March 2022
★★★★★ 1/5
GoogleOnly trying to get in contact to view a property couple of months down the line not even an acknowledgement absolutely appealing service. Even phoning them and staying on the line leads no where!
Jordan · 4 August 2020
★★★★★ 5/5
GoogleGreat service..very professional and helpful..every question asked was answered in a full and thorough way..thankyou Paula and Emily..it was lovely to meet you both...🤗 …
Suzannah · 12 March 2022
★★★★★ 5/5
GoogleGreat experience! Fab service overall, especially from Shayla on my next rental 10/10
Peter · 25 April 2023
★★★★★ 4/5
Googleexcelllent service from Andrews both renting and selling my property. I could have done with more regular feedback after viewings had taken placePositiveResponsiveness, Quality, Professionalism, Value
Mary · 24 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
